Sprint Store

I went there today to get help with the camera on my phone. The staff there are so unprofessional and seem to like they didn’t want to be bothered. The assistant manager help me but she wasn’t much help. She just looked at my phone for a few minutes and said that no one was there that knew about the camera. Like if you’re the assistant manager shouldn’t you know about the products you sell? Having a phone bill of over a hundred bucks a month I would hope that I would receive better customer service. Hopefully the store manager can train their employees to have better customer service and not just when they’re getting Commission. Businesses should value their customers because without any customers they would have no business.

Love coming to this sprint store!!. The store manager Robert and the assistant manager Alejandra they always helping me with my iPhone’s… And they are super nice!

This post is long overdue. I am probably like you, a person that hates going to upgrade phones, comparing phone plans, and dealing with harassing sales people. With that said, I have been a customer of AT&T, Verizon, and Sprint. And, I can say proudly that Sprint has always provided me with the best customer service.
I am giving this location and the Sprint team a post – for their time and commitment to ensuring that I left with the phone that I needed for both work and my personal life. Not only, did they go over each phone plan with me, they also broke down each plan in a mathematical manner to ensure I would pay the best price for myself and family. (By this I mean, they helped me budget, so I pay for the data, minutes, and text that we use — no more and no less.)
Thanks to them, I now own an iPhone 6, with a shiny screen protector, and a nice black charger. I recommend getting the black screen protector, if you want your privacy on BART or in any other public setting, especially if you are reading work emails or anything confidential.

After looking on my computer for a Sprint store frantically because my phone glitched out and stopped working I found this one which was in Southland. Skeptic because of the reviews decided to go. I arrived around 1pmish on a Saturday, and it was crowded the mall, so that being that all the staff were busy with customers. A staff member told me he will get to me after he is done with the customer he was with. Now some reviews are saying they are to slow, etc etc. Buying a phone is not the fastest process in general, you have to understand that and picking a phone takes a while because of all the choices and to the person it caters too. After he was done it was quite sometime since 1pm and I had work in a few hours. They understood that, helped me out and even told me about a deal I didn’t know about. My family has been with sprint for good 9 years and longer I think. The deal he told me about saved me $ 300 on my smartphone. So I was already in a good mood even after waiting a while. Then they realized I waited a long time to get service and hooked me up with some sweet add ons. Isaias and the Assistant Manager really made my stressful afternoon a great one. Great little store with good representatives. The reviews here also complain about the phone service and network? Unilocaling a store location should only reflect on the store not the phone service which is out of their control. Other then that, great sprint store.

Norma was excalent but I enter the store first in south land mall. Employee didn’t understand his computer screen was there for 20 mins no productivity. I left the store while in mall contacted customer care Norma helped me literally within seconds people like her knowledgable about your company deserves a bounus most people in stores need more training. Thank you to Norma she really helped me understand my bill and to where my money is going. She is more then a 5! I give her a 10! Your company and my cell phone service a 1.

Started my contract almost two years ago and they will sell you whatever promotion they can but once you sign those contracts you are nothing to them. w
When you come in to see any of the S. A’s, they treat you like complete shit.
The bigger hispanic guy with glasses who works here was standing at the door the day I came in during July of last year and he was completely unsympathetic when I stopped by to speak to someone about what happened to my phone. He rushed me out of the door before I could literally even take a step into the store to explain my issue. I dropped my phone and had damaged a part in the screen that did not allow the screen to turn on at all even though the screen was not actually cracked. I had damaged one of the inner parts of the phone bc I dropped it so hard. He rushed me over to one of the kiosks without even letting me finish and told me they don’t do any repairs at that location so I could have the kiosk guy in front of their store repair it for $ 200 or go to Union City. That was understandble bc it was my fault I dropped my phone but the way he cut me off and didn’t care to sit down and listen to my issue made me extremely frustrated.
What kind of customer service can you give if you don’t even let your customers walk through the door? Take your business to the Union City location because they have provided great service and really take their time to make sure you get any problems you may have, resolved. They also don’t make you feel like shit when you come in for a repair on your phone.

My boyfriend and I just signed up for their latest promo… the «cut your bill in half» and exchanged our phones for iPhone 6’s! Ian was the one who helped us out and he was awesome! Very patient, since we had to comeback two weeks prior and he still saved the 3 iPhones we reserved. I highly recommend this particular Sprint store. I had a horrible experience with the corporate store in Palo Alto and thought we would never go for Sprint again. Ian’s exceptional customer service changed both of our minds!

This review goes towards Sprint as a cellular service and not a particular store. Sprint by far is the worst service I have ever had. I have tried a number of services and I can tell you right now, metro PCS has better service than Sprint. I work remotely and rely on my phone for client communication. I have missed a number of calls while just being in my house. Let me remind you I live in Castro Valley and not on a mountain. I should be receiving calls. I wouldn’t even receive a notice for a missed call. I reached my breaking point and cancelled. If you need more proof that Sprint is a horrible service, stop by any store. I bet money its crowded with angry customers no matter when you stop by. If they were doing their job, people wouldn’t need to go in to seek resolution. The only thing they have going for them is good pricing. But you couldn’t give me a phone/​plan for free to stay with them. I need to be connected to the world and that’s exactly what they are lacking.