The Optometry Center

I absolutely love coming to this office. I’ve been seeing the optometrist here for two years and the staff here are fabulous. They are kind, helpful and very patient. They have a great selection of glasses all priced well. It is very obvious they care about you during your check ups. There is plenty of street parking and seating for when you’re waiting. They also have a coffee machine to use while you wait.

Been coming here for 2 years now.
I love the doctors and they have a wide variety of frames!

My husband ordered his glasses on 11÷09÷15 and they told us 2 weeks witch was the 23 of Nov. 2015 and he still doesn’t have his glasses today is 12÷8÷15. They have been communicating with us but no compensation has been made. The office told me to call my insurance and the insurance is telling us to call the office. So are we not to hold anyone responsible for
Not sending glasses when ordered. But I guess our time or money means nothing to a busy office.
We are defiantly going to find another office for my family…

Everyone is always nice and friendly. My first time here was my very first time at a optometrist and they made my experience very pleasant. They explained everything from beginning to end. The only little thing which wasn’t a big deal was that the receptionist was a little unfocused and it seam that the work she was doing was more important than helping me out but like i said, its not a big deal.

I have been a Kaiser patient for a really long time so I was dreading having to find new doctors once my insurance changed with my new job. The Optometry Center is very close to my house and got decent reviews so I decided to give them a try.
There is ample parking both on the street and in the lot in the back, the staff were all friendly and helpful, and the office was clean and neat. The only drawback that I found with this practice is that the selection of glasses was fairly limited. I was able to find something to suit my needs, but it was definitely smaller than I was used to at Kaiser.
After I got home from my first visit and reviewed the receipt for my glasses, it seemed as though I had been overcharged. On my next visit I asked if another Technician could review my insurance coverage to what I had been charged and she discovered that I was in fact overcharged. She quickly corrected the charges and offered to refund my money, but I opted for an account credit so I can pick out some new sunglasses on my next visit.
…But the real draw to The Optometry Center is Dr. Tsang. She is amazing! So down to earth and appears to truly care about your eyes and vision. She has been working with me for a few weeks to try and find the perfect fit and prescription for my new contacts. My prescription is really bad so wearing my glasses outside of home is not an option for me. Finding a contact that is comfortable while at work on the computer all day and outside of work is very important to me. Thank you Dr. Tsang for everything!

It has now been a week a half I had faxed this office and called them to release my records to my new doctor. They first told me they did then they said there not sure now they told me they never received the release information.
This office is unorganized and unprofessional. So glad I’m not coming back here. Wonder if the doctors know how horrible their work ethic is.
Sad part about this. I’m going to miss Patty

This is my second time coming here. The first time I would give them 5 stars they were excellent accommodating professional. Needless to say I really enjoyed my experience the first time around. Today is my second time coming here and I’m only here to pick up my glasses. The front desk person had me sign in 20 minutes later I see two clients called in front of me. I told her when I came in last time I was told there was no wait for glasses that I can just come in and I would be the first one taken care of in front of appointments since picking up my glasses and adjusting was a very quick process. They also told me something about a drive thru between 9 to 5. The girl in the front desk responded with you will be seen as soon as a technician is available. I told her a technician was available several times already and other people were called in for appointments. Appointments take much longer of a wait than picking up glasses. She kept insisting for me to sit down and wait for a technician I said know I’m going to stand here so I’m not overlooked and the next appointment is taken care of before me. She then told me appointment to get seen before anyone picking up their glasses. Eye and ask her how many hours will I have to wait until all appointments are taken care of so I can be seen? She called somebody else and finally got me seen 25 minutes later. What happened to the great hospitality from my first appointment promising me to be seen right away when I pick up my glasses instead of having to wait before all appointments go ahead of me. I work 9 to 5 and I cannot come randomly through the day I work all the way in Richmond. I thought the young lady had no idea how to handle my complaint and after probing and being repetitive she finally got me help. Maybe they need to hire more people I don’t know. I’m not very happy and not sure if I will come back again.

Easy, breezy with a huge selection. I’ll be returning today for my glasses. Parking is the only con. I would choose a side street with a short walk to it as opposed to attempting to navigate the entirely too small parking lot attached to the building.

Friendly staff and doctors. Convenient reminders for appointments. Open weekends. Great place!

1. The staff is super friendly and helpful.
2. The optician who ultimately helped my choose my glasses was knowledgeable and accommodating.
3. Dr. Stephanie Tsang was amazing! She’s definitely the highlight of my experience. She’s so sweet and thorough. I love it when doctors understand that you’re a lay person and take their time to explain exactly what they’re doing and why they’re doing it. Dr. Tsang was methodical and answered all my questions.
After checking my eyes for only a few seconds, she told me that my contact lens prescription (that I’ve been wearing for the last year) were too strong for my eyes which was causing my eyes to strain. I hadn’t even mentioned to her that my eyes get tired quickly and she knew!
I will definitely continue to come see Dr. Tsang in the future because she’s also very easy to talk to and she doesn’t have that awkward bedside manner some doctors seem to have.

5 stars for Dr. Pope but 4 for his staff due to not having phone etiquette. I love coming to this place for my eye exam and fittings but I have referred a few friends with the same exact insurance plan (coworkers) and the front desk claimed they werent covered and billed them full price, it was corrected a week later after I looked over everything and told my coworker to go back and get reimbursed. I just bought another pair or glasses and some contacts and once again Dr. Pope was awesome. He is very nice and actually talks to you throughout your visit so it is never awkward. The second waiting area is a cellphone dead zone which sucks because they dont have wifi lol so if you want to check your benefits online do it before you get there!

So I made an appointment with the optometry center a few days ago. It has been well over ten years since I have had my eyes checked but it is about time for me to check them out. This place was close to my home so I mainly went here for convenience. I will say though they surpassed my expectations.
I walked in and was instantly greeted by the front desk. They explained the process and gave me the forms to fill out. Ultimately painless process so far. I finish my paperwork and bring it back up to the desk, not 5 minutes later I was called in. I was working with Dr. Z and I must say she was great. She knew that it has been a while and was explaining what she was doing every step of the way.
I ended up being there for almost an hour but it did not feel like it. The conversations we had were fun and genuine it made the whole experience pleasant.
I would highly recommend this place.
small note: I also enjoy their text reminders as this is not only the best way to contact me but it keeps me a bit more organized as I can link it to my calendar on my phone.

I’ve visited Dr Pope for many years,(10+) initially my mom took me there for eye exams and glasses, When I got my own insurance I chose to continue to come here becuase Dr Pope is a really good optometrist. He’s very professional and he took the time to talk to me about what’s going on with my eyes (I have stigmatism) and every time I went there for my exams I was happy. Their eyeglases prices are reasonable and they have a very good variety of them. Their staff is also nice and knowledgeable. I still wear glasses but no longer go to him because I moved out of the area so now its too far of a drive to still go to him, If it wasn’t for that he would still be my optometrist.

Dr. Z was very nice and explained everything, as this was my first ever trip to an Optometry Center. Her assistant was just as good.

I read all the nice reviews and called them today, at 5:20 — 10 mins before their close. She answered and said she was attending another customer. I waited 8 mins so it’s just 2 mins before they close and thought to myself ‘Imagine if she hangs up at 5:30 — that would be so bad’. Guess what — she did that. So they depressed me pretty soon. I will only go to them if they email an apology !

New to the area and needed an exam. Unilocal brought me to The Optometry Center, and I couldn’t be more pleased! Dr. Pope is a fun, great doc. It was a very thorough exam (probably the longest since I was first checked as a kid!). His staff is friendly and didn’t pressure me into purchasing glasses or any of the other upsells I’ve dealt with in the past. I priced my contacts online prior to going in, and their price + the rebate made it cheaper to buy in office! I’ll definitely return here for my next annual appointment.

I have been a patient at the Optometry center for about 17 years. Dr. Rick Pope is the best Doctor ever! all of the technicians are kind and very courteous. They never try to sell me anything I don’t need. Should I ever move out of the Hayward area, I will continue to come and see Dr. Pope.

I have gone there for Years and love it. Dr. Z is the best but I have also seen and love Dr. Pope! Can not go wrong and they have a nice choice of Glasses!

I was referred here after a HORRIBLE experience with my previous optometrist. I was really hoping that I could finally find somewhere that I would be comfortable coming back to year after year, and this is definitely that place. Dr. Zhublawar and the staff here are so helpful and thorough. I can’t really get around too well without my glasses or my contacts, so it’s really important to me that I have a good doctor that I can trust to take care of my eyes. And the best part? It’s all covered by my insurance! Amen, my vision prayers have finally been answered.

My family and I have been going to the optometry center for the past 2 years and have never had a complaint! Dr Z is the best eye doctor that I have had. When I first went to her she checked my eyes and did not rank up my prescription, I’m sure other eye doctors would! She also gave me advice on how to exercise my eyes since my job entails staring at the computer screen.
Another concern was my dry eyes when wearing contacts. I wasn’t sure if it was because of my overuse of my contacts or the brand I was using. Dr. Z was nice and was honest with me and said that instead of her changing my contact brand now she would give me a trial with the same contacts I’ve been using and to track at what hour it gets dry. Most Doctors would just charge you to try other contacts which Is triple the price of a reevaluation. Dr. Z was very helpful! They don’t push you to spend more money than you need.
The staff at the optometry center are friendly and knowledgeable as well! Marilou helped me find what glasses were right for me, even if I was being indecisive haha. She explained the benefits of all the different lenses I could get and did not pressure me on what to buy. I ended up getting more than just the basic lenses because she explained the benefit so well!
I’d definitely recommend to check them out!