AT&T

For anyone’s first time at AT&T Wilmer and Jared are your men. They are nice, efficient and professional, they had the patience to listen, comprehend and resolve the issue at hand. After 2 bad experiences at that store they made sure today’s experience was a good one, thank you both for a job well done

I love this place! It is a fusion place for sure but everything that I have tried has been great!

Shah Mehr dad was so kind & helpful
I’m a senior citizen & a smartphone dummy
Thx Shah for all Ur help @ the Stephanie, Henderson location

Was there with my mom to change my number and get more information about getting a new phone for me and her. WADE amazing and extremely knowledgable. Thanks again!

Went to get car charger for iphone6 and Tina sold me wrong charger. I got out of the store and it wouldn’t fit the receptacle. She said it will be refunded to your account and I never received an e-​mail confirming that so I went back and she said I was looking for you. She forgot to make the refund of $ 32.40. Bad experience! She took my phone case off and couldn’t put it back together blaming the green rubber band that seals it saying it was stretched. It wasn’t because I put it back together so it is waterproof.

Went to the store today to upgrade one of our phones. They customer service provided by our sales person was excellent. Normally, this store is busy and there is usually a lengthy wait — not today! We greeted and promptly helped with our upgrade. I’ve always experience excellent service at the location, with the employees going above and beyond to help out and today was no different. Highly recommended!

Brandy S is the best sales associate with a professional attitude. I am a new AT&T customer now because of her. She is the very best and I will always be a AT&T customer because of Brandy S. Thanks Brandy S for all your help I love my new iPhone 6s Plus

I came in to the store with my boyfriend mainly because he had some questions about his plan. I, already knowing everything I needed to know and ready to seal a deal. When I approached a (brandy) a rep. I was giving a bitter unfriendly attitude which sounded more like back off. So I did I just left the store knowing I could just buy it online. Sure it will take a couple days to arrive at my place but I guess that’s better than dealing with the attitude the reps gave me at this location. Definitely not friendly whatsoever, I should know. I been part of this company for over 10 years and never have I been treated like that. Maybe I should change companies all in all if the standard in customer service is dropping this much. I guess I will just keep the 1000 dollars I came in to spend.

Natasha gave us great customer service, helped us with our phone problem, and upgraded our service plan for free!

I’d been a customer of AT&T since it was Cingular, well pre-​dating even the iPhone. About 16 years.
I’ve been having several issues with reception and other stuff lately, but the real problem came when I went to upgrade my phones. I upgraded the first 3 lines fine, but there was some sort of internal screwup where the IMEI number on my iPhone didn’t match. It was one character off. This problem led me to spending over 7 hours on the phone with customer service, and 3 trips to this location.
Never once did this location apologize for the problem. The final straw was when the woman I was dealing with at the store, Harmony, said I should appreciate that she spent an hour working on this. She then started to give me serious attitude like I was somehow interrupting her day. So, I told her to forget about it, and I went to price check competitors like Sprint and Verizon.
I ended up at Sprint, who cut my bill in half and gave me 4 brand new iPhones 6S Plus’s (64 gig). Plus, Sprint has WiFi calling, which means I always have full bars in my house and office now. Far, far better service, at half the price.
As for the AT&T store, I assume they get more incentives in signing people up than keeping people from leaving. So I doubt Harmony cares that her attitude cost her employer a customer who has maintained 4 lines, and purchased the most expensive phones they carried for the past 16 years.
This kind of screw up could have been fixed and AT&T could have done something to make up for the problem. I would have been happy and would have not bothered them again for quite some time. But instead they sent me to deal with Harmony, who feels her time is more valuable than mine.
To be fair, I should say I also dealt with Jeff Larimer there, and he was cool.

Yesterday I came into ATT hoping I would be able to sign up with them and get a new phone since my relationship with Sprint had gone down the drain. Right when I walked in I was greeted by David who assisted me right away. I was approved for a line and all that but decided it would be cheaper and less money up front to be on a family plan with my other family who has been with ATT for many years. Once I brought my mom back we got started. I was able to get a new iPhone 6S plus a $ 100 credit for carrying over my Sprint number to ATT. My boyfriend was also added on to our family plan and got credits for doing the same and trading in his iPhone 6 Plus. David was extremely helpful and very friendly! We had a bit of a setback dealing with Sprint but with David’s help he was able to get what we needed from them. After a couple hours (due to sprint) we were finally able to leave with brand new iPhone 6S and life cases for our phones. If you plan on going in I would recommend getting help from David!

This At&t is the closest one to my house and I will now drive to the farther location because of how terrible the customer service is. I have gone into this store several times since I have lived in Henderson and every time it is a nightmare. The people that work there are rude and look at you like you are an idiot. Everyone is completely unprofessional! One representative was talking to me and checking his Facebook at the same time. I go in for specific reasons and instead of helping me with what i am there for they are looking at other things that are on my plan and telling me that i need to change things. I HATE THIS LOCATION!!! ZERO STARS!

I wish I could give this place 0 stars they have terrible customer service and the quality of their service is questionable at best I get dropped calls all the time and then I go into AT&T as a customer with no questions answered as to how they can improve my phone and my experience with the company as a customer I am switching to Sprint

Thank you Mark for putting on my replacement ZAGG screen protector; there was no way I was going to try to do it myself! I was helped within 5 minutes of checking in which was great as I brought my hungry pre-​schooler in with me.

I came in for an upgrade and was afraid I was going to get pushed into getting something I wasn’t going to be happy about. As soon as I walked in the door I was sat down immediately with Mark. His knowledge and expertise helped me with my upgrade and I ended up getting a second phone, which was not even a option at the time. Nonetheless, we were extremely happy with our purchase and the superb customer service. Highly recommend you get your phone service needs at this location.

Update: Experience this time around so much better. Made an appointment online. Came right at appointment time, checked in with rep who greeted me at the door. My name was put at the top of cue over the walk-​ins who were already there waiting. It took about two minutes till I was seen by the next available customer service representative. Cool! So I stress go online and make an appointment!
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Since I already ordered and received the new phone, all I needed was for the rep to do a line transfer activation since I used the cross upgrade from one our our available lines. Wade popped in a new sim card into the new phone, did the line switch and asked if we wanted insurance, which I said no to. This time were not fed any BS (ie it’s mandatory) like last time. BAM! We were all set to go! That’s it. Total ten minutes spent. Didn’t have to endure any hard sell on their products this time either.

Wow what an example of great service! Aaron helped me here and did a very good job! He greeted me at the door. He listened to my requests and followed thru. He explained services and offered an additional sale of a screen protector. His follow thru on this offer was appreciated as he applied the protector for me.
I made sure to introduce myself the Rick the managed to thank him personally for the service from his employee Aaron. Great experience!

I bought a new iPhone a few weeks ago and AT&T is my carrier. I needed to go here and get my number transferred to the new phone. When I walked in they appeared to be super buys and there were at least 15 people in there and they were all being helped. Thankfully there were only 2 people ahead of me waiting. I waited maybe 5 minutes before the guy that checked me in actually assisted me. The employee was a huge comic book fan like me and noticed I had a superman shirt on. I explained to him that it wasn’t a shirt and it was actually the real thing. After his amazement that he relized I was superman he continued to assist me with my phone. The whole process went quick and I think I was there maybe 10 minutes tops. It was no charge and I paid my phone bill while I was there.
The store has a Apple Store feel to it and which I guess is the new thing. The store had an open feel to it and the employee that helped me was super helpful. If your looking for a good store and your a at&t customer check out this location.

Sitting here for too long… The service is not clear– my name is next– however, they take the other guy, do not explain what is happening, I ask and they say he has an appointment… Just effing communicate, speak to you people who are sitting here… Crazy how lame AT&T can be.
Seriously a breathing moment.

My husband lost his phone, which was already in pretty poor condition, so we decided to switch my phone over to his number and get a new iPhone for my line. I went into this AT&T location on a Saturday to purchase the new phone, swap my phone over to his number and since I had done some research online I wanted to switch to a different plan that would save us on our monthly bill.
A sales associate, Phillip, was able to assist me as soon as I walked in. I let him know what I wanted to do and he got started on making the swap and setting up the new phone (which was in stock thankfully).
Phillip seemed a little spacey. He went in back to get the SIM card for the phone we were swapping numbers on, and came out with everything BUT the SIM card. Then he didn’t have his «Sim card tool» and had to go find one.
Phillip really pushed things that would cost me extra, like a $ 6.99/month insurance plan and a $ 35 screen cover. I get that he was just doing his job and probably gets in trouble if he doesn’t offer all of the additional features and accessories, but it was a little irritating to have to keep saying no.
The most frustrating thing about my visit was that Phillip was not able to switch me to the plan I had found online that would lower our monthly rate. He showed me on an iPad that the plan was the same price as my current plan. This would have been a non-​issue, except when I went home I checked again and sure enough, I was able to change to a different plan and save $ 25 a month.
Aside from a couple minor irritations, I was able to get what I needed fairly quickly. That said, I would recommend doing anything you can via the AT&T website rather than in the store.