Emerald Island Casino

This is the 2^nd time this has happened in this establishment. The first time I let it slide thinking it was a fluke. We just tried to eat at the restaurant with a party of eight (5 adults 3 children) today about 9:45 pm. First the hostess asked how many, we told her 8, she said she would be back, she walked to the back then came back up front ensuring not to make eye contact with anyone. She checked someone out, then walked to the cage. Next another girl walked up asked how many, she said she would be back, she too went to the back and never to return, but stood in the back of the restaurant to discuss the situation with ALL of her fellow employees. Finally a young gentleman came up and informed us they could not seat us together and we would have to sit half in a booth and the others in a table near by, mind you there were only 2 customers in the ENTIRE restaurant. The 3 standalone tables in the middle were all empty. Very disappointed in the customer service we received. We will not be returning again.

Make no mistake about it, Emerald Island is a niche casino. It is not all things to all people and it doesn’t try to be. It has developed a unique brand in a difficult market and owns a very loyal group of patrons. By carefully defining it’s market and understanding it’s demographic, it’s operators have managed steady growth while maintaining superior customer service.
Is Emerald Island perfect? No. Despite a few infrequent glitches and a couple of chronic issues, this casino excels in what it has set out to do… namely to provide value for the players’ entertainment dollar.
This is not an upscale location. There are no table games, no hotel, no nightclub and no spa. It is an unpretentious, immaculately clean and well maintained property. Both the interior and parking lot area are constantly being cleaned by dedicated employees. There are times when the casino is busy that it does get smokey. As long as Nevada allows smoking, casinos will be smokey. The smoke issue is everywhere and Emerald Island is pretty much the norm.
The food is a great value and is, for the most part, really really good. Daily specials and a large menu make for a great selection of meals. Servers and cooks are not robots and certainly are not perfect. Occasionally (although in our experience rarely), a meal or service may miss the mark, but the staff’s genuine desire to please completely makes up for it. Whenever we have had any issue with food, a prompt and courteous complaint to the staff has always resulted in a prompt and courteous resolution of the problem. Rude patrons or people that clean their plate before complaining aside, the staff is always responsive.
As the food service here is so popular, long waits can occur. A problem that does arise is caused when families insist on brining kids to the grille at peak times. Because they can’t be on the casino floor to play while they wait, kids block the entry and, being kids, they become loud and distracting. This is more of a shame on the parents, not management, but annoying none the less.
What keeps us coming back is really three-​fold. First, better than expected play for our gambling dollar. Their motto, «We love you longer», really captures the fact that you really do get reasonable play here. Gambling «luck» runs hot and cold. Sometimes you are the windshield… Sometimes the bug. We play here, a lot. On a consistent basis, we do better here than anywhere else we play.
The second draw is their comp program. In addition to over the top generous food comps and complimentary game side snacks, the Emerald Island offers gift vouchers for local restaurants, merchants and services. While they have no spa, you can redeem points for services at at least three different places for nail care, massages and hair care. Vouchers for movies, water parks, golf and other attractions are available as are diverse services such as tax preparation, pet boarding and, on site, car washes. The reward center merchandise is expensive for both cash purchases and point redemption but when you bear in mind that they have huge point multipliers (up to 100x) it isn’t completely out of line.
The ultimate factor that keeps players coming back is the service. From porters and security personnel to managers and ownership, the entire staff is friendly and accessible. Key personnel are always on the floor to address issues that might arise and to be accountable for guests’ needs and concerns.
The rest of what Emerald Island offers, including multiple daily promotions, player loyalty gifts and monthly promotions, is really just icing on the cake.

Another 5 star adventure!
Not only is this establishment the best of Downtown Henderson the customer service experience is incredible!
From the hostesses and cashiers that pleasantly greet you as you enter the restaurant and of course the great food servers.
Personally I have to make mention about the sevice assistants. i myself have been in the food&beverage industry for a number of years and without these team members the restaurant would literally fall apart.
These young men keep the house together and work very hard as well continue to provide awesome customer service support
With their permission in regards to who they are and in no particular order.
Andrew P. /​aka Led Zeppelin. Danny D. Omar S. Chris F. Thank you all again for your kindness and professional customer service support.
As well a shout out to the food&beverage manager Mr Bob Aquino it’s a real pleasure to visit your restaurant.
And of course last but certainly not least Tim.
Thank you for creating a real jewel for us in Henderson.

Time travel. That’s what I experience here at Emerald Island casino’s little café. It’s a dinky place, set in the middle of Emerald Island casino, where you come in people know each other, and then greet you like a good neighbor once you’re more than twice and they get to know you.
The food is solid, portions very good and the price is very reasonable. The café strives to offer local favorites and such as honey dipped Fried Chicken, spaghetti with meatballs, and some sort of prime rib or t-​bone steak special.
As the first timer, I ordered a corned beef sandwich which comes with a choice of fries, coleslaw potato salad, macaroni salad or a cantaloupe fruit salad.
The friendly waitress suggested cheesecake for dessert so I ordered it first with the extra helping of whipped cream. It arrived in a few minutes with a classic whipped cream happy face dollop upon the generous slice of cheesecake. The sandwich came a few minutes after I polished off the cheesecake, and ordered a side of horseradish and gold and spicy brown mustard to accompany the sandwich.
Ill be back for the friendly service, very good quality to price ratio, and the fact this place is very nicely out of the way.
The only detractor for me is that you have to walk into a casino with people who smoke cigarettes or cigars. Though the smell was not prevalent in the restaurant, just having to walk through it was the only reason I didn’t give this place 5 stars. Not spectacular food for a dirt bottom price, but its someplace I’m going to keep this place in my pocket to go to again and again.

This is not a good casino to win nor eat at. The food is overpriced primarily they do not get enough business. They added a William Hill Sports Betting Kiosk and that not increasing traffic at all. My main reason was for discontent was I have been coming here weekly since March on their free meal coupons it stated 11pm to 3pm. I had to cross the street and I arrived there at 3:04 pm and I have not eaten all day. Casino Manager Sharon and the owner both told me no so I was furious and gave them their card and told them to leave me alone. I truly despise a business that not only knows you but do not stand up for their customers and still expect them to be a customer. I not only can get better food prices elsewhere but have a way better gaming experience.

They really mean when they say it’s the Jewel of Henderson. I absolutely love love this place!!! Everyone is Cheery and friendly Linda is definitely the best Bartender in town. She is amazing! I couldn’t forget about Daryl always makes me laugh love the atmosphere everything about it. If you are near Henderson you must check out The Emerald! Oh you can’t forget to grab some food everything on their menu is delicious.

Breakfast sucks!
Corned beef hash-​sucks
Over easy eggs-​sucks
Scrambled eggs– wait for it… sucks
Toast-sucks…how do you screw up toast???
Had to go to the kitchen for our own coffee refills
No drink refillls even offered on other drinks.
Did I mention there were only 2 other occupied tables?
Go somewhere else… go anywhere else… slowly figuring out why the Rainbow always has a wait time

I’ve been a patron of Emerald Island since 2009 this place is the Jewel of Henderson great food I get a meal free weekly thru promotional perks, loose machines plus friendly staff keeps me coming here every week.

Very Small Casino Located in Old Henderson. The restaurant here is small and Has a nice vibe to it, very comfortable and homey in a way. I came here for breakfast with my family. We received good service, people are friendly. Prices are really good too, my plate was only $ 3.99 for Scrambled egg, hash browns sausage and toast. The Ideal Breakfast for the Ideal price! They also have Cinnamon french toast for like 4 bucks, OMG. There Over all menu is pretty awesome, they have all kinds of things.

on a budget or not this is a good place to come to. I will be back !! A place with a good breakfast /​lunch menu is a place for me.

$ 9 baseball cut steak dinner with a nice big craft beer included. Try and eat in the bar if it’s karaōke night as there are some regulars that will give you some good entertainment. You might see an Elvis or two if you’re lucky. Foods great for the price. Service has been hit or miss the few times I’ve been there.

The casinos restaurant is really good we were greeted immediately and sat within 1 minute I ordered the Reuben with onion rings and we had a quesadilla for a app. The Reuben was really good lots of sauce and sauerkraut and the meat was tender. The onion rings where a soft batter which I like the quesadilla was filled with a lot of chicken and peppers our server Becky did a great job and so did our busser Kiko. The atmosphere was really nice. They had just remodeled whoever did it did a great job they were super busy which is always a good sign. we will definitely be back.

Just checking out the New Renovation at the Emerald Island Grille with my Husband, ordered Smoked corned-​beef hash and eggs. Hubby ordered Calif Omlete. We will see and taste soon.

This casino is an emerald island in a sea flooded with monolithic impersonal properties. Emerald Island may not be a palace for millionaires but there is room for fun. It is a room with only one bar and a café where the hits of the 1970s are the soundtrack. With its old school interior and 1970s soundtrack with a location off nostalgic Water Street, Emerald Island is That 1970s Casino.
Today is the longest span of time that I spent here. The rain in nearby Boulder City put a damper on outdoor activities. Instead of driving Boulder Highway to Fremont Street, I’d visit downtown Henderson. Emerald Island is one of the trilogy of downtown Henderson casinos off of Water Street.
Emerald Island is also the Cheers of casinos. There is a hometown vibe to the place where many of the people knows your name. That says something considering that the one bar has been full to capacity. Generally speaking the customers and staff are down to earth and friendly. I guess the happy tunes of the 1970s is contagious. Today the bar tender was joking around by improvising a couple of these oldies. On a previous visit, the bar tender was a friendly personable lady. This was a few months ago when the Coffee House was in business. I was walking back from the Coffee House with a Beatles biography in my hand. When I stopped in the bar, the friendly bartender engaged me in a conversation about rock & roll biographies.
Owing to the fact that this is a bar that excludes the standard American beers on draft, my drink of choice here has been the $ 3 Alaskan Ale draft. With good conversation and a greatest hits of the 1970s soundtrack, this is my kind of bar.
Today, I played at the bar, and casino at the newest Keno machine, and Caveman Keno. There are a few quarter Keno machines. This is expected since Emerald Island promotes itself as Nevada’s Only All Penny Casino. Playing nickel Keno was all good. A $ 5 bill kept me in action close to 3 hours. In that time, the Cocktail Server was persistent with drinks. I’d order a Spicy Bloody Mary. I could tell when a Spicy Bloody Mary is quality when I am not drinking the equivalent of Pacific Ocean water (salt) and it includes olives.
At the same time that Emerald Island has a 1970s vibe, it is up with the times in non-​table casino games. The casino has a few of the newest Keno games. Keno is merging with video game graphics to produce new games such as Circus Keno, Balloon Keno, and Red Neck Keno. The price of this technology is tight machines that quickly brought me back to Caveman Keno.
Today was the first time dining in their 24 hour café. It is a small room with a no-​frills interior. The upshot is that a common noise in the casino is «_​_​_​_​party of _​_​your table is ready.» The hostess seated my party of 1 right away. The highlight of the café is the open kitchen where cooking is on display. I ordered Chicken Parmesan that included a cup of vegetable beef soup or salad. The entrée was a full plate with 2 slabs of Chicken Parmesan alongside pasta with a separate plate of garlic bread. It was 3 stars. Likewise for the after dinner coffee.
I give a shout out to my Waitress Rosie. She is a people person that was extraordinary friendly. She was persistent on checking up on me. She had a sense of humor. She’d be an outstanding Unilocaler. Rosie even placed the leftovers in the doggy bag for me. Rosie’s outstanding attitude is the wildcard that raised a 3.5 star rating to 4.

By far my favorite casino. Great gaming and drink service, easy parking and incredible food. Old vegas style service. Today was a free mexican buffet. Most times ice cream/​cookies/​pizza ect all for us players. By the way it is an all penny casino.

The restaurant is seriously a hidden GEM. How did I not know about this place?! SOOO good and clean! I love when places actually CLEAN things! we had the steak and lobster special and holy wow! It came with soup/​salad, a potato side, some veggies, the steak and lobster, AAAAND boston cream pie! That is SO much food! And for such a small price! The staff is just freakin PERFECT! Everyone was SO nice and friendly and VERY prompt. They’re pretty busy and usually are but there is a darn good reason why!

Hidden jewel of Henderson indeed! A true locals casino. Small but «charming» in its own unique way! Good place to kill time if business ever takes you to the old part of downtown Henderson. Friendly staff (who remember your name) loose slots and cheap good eats! The food at the café is surprisingly good and satisfying! Been here twice, and will go back if another errand takes me to that side of town!!! Video poker bar makes good Bloody Marys!

I love this little place.
The staff is very friendly!
The food is good too! I had the inexpensive filet and lobster special. Yum!
However, I didn’t win at all on their machines. :o (

I saw a sign publicizing a breakfast special of 2 eggs, 2 strips of bacon and 2 pancakes for $ 2.22 at the entrance to the creatively named Emerald Island Grille that we ordered knowing neither of us would be able to clean our plates.
Considering the locale and clientele, our meals turned out to be better than expected and, at that price, a definite steal, but when I received our check it was priced at $ 3.99 each. I brought the mistake to the cashier’s attention and after much back and forth followed by my re-​checking the sign, I realized the name of the special was 2−2−2, not the price. Oh my, sometimes it ain’t easy being a senior.
A rating of 2.5 would be more appropriate.

I bought the Casino Guide 2013 and they have a BOGO entrée at their grille restaurant. We came on a Saturday evening and ordered
1. Chicken fettuccine, 14.99
2. Chicken Marsala, 14.99
for $ 19.20
— Easy parking. For a Saturday night, they still have plenty of parking around the back of the casino.
— Rey was a really nice server. Very happy.
— The entrée comes with soup or salad. We both chose the soup, which was the all potato with bacon and cheese. Honestly, the bacon made the soup really salty, but it wasn’t too bad. It came with a side of saltine chips! Haha.
— I enjoyed the Chicken fettuccine. The noodles tasted delicious, but the chicken was a bit tough. They did provide a generous portion. Enough to probably feed 2!
— The chicken marsala was also not too tender. The sauce was liquidy, basically drowned the dish. It also needed to be a bit more savory. I did like the sauteed mushrooms. I wouldn’t recommend it.
— Overall, they give good portions, but without a coupon for dinner, I don’t think I’d come back.
Casino
— So many penny slots!
— They had a raffle going this night, and it was a chance to win up to $ 10k.
— They were also giving out free vanilla ice cream over chocolate and whip cream near the rewards desk. Excellent way to finish the course meal.
— If you can tolerate the smoke, then you can really make your gambling urge last.
— If you’re under 30, then you are the outlier.

JEWEL OF HENDERSON
Yep, that’s what they call themselves. Complimentary fresh baked cookies, popcorn, and lots of on the hour gaming promotions. Reminds me of the «good old days» when casinos appreciated customer loyalty. It’s Nevada’s only all penny casino so they say.
This arcade of penny slot machines with no table games has a small café for their customers who dare not venture into the heat. It just so happens that this month’s coupon specials include sloppy joe & fries, sweet & sour chicken, burger combo, spaghetti and garlic bread
Don’t expect to see any evening gowns or tuxedos… it’s very very blue collar.