Firestone Complete Auto Care

Extremely happy with the service here. I had a set of tires that were cracked from the tread down! I called into Firestone corporate and told them what was happening and they gave me a reference # to give to my local Firestone and they would give me a discount on new tires based off my tread depth. In the end I ended up getting 40% off my tires. The customer service here is great! They aren’t out to jip you.

I took my car in this morning because I had a flat last night. They checked out the flat, determined that it couldn’t be fixed and recommended that I take it back to Costco to see if it was still under warranty. No charge. Can’t beat that!

Had my vehicle aligned here 4000 – 5000 miles ago. Today I drove over one of those steel plates that the road crews use to cover a trench at 20 MPH and noticed that my steering wheel was now cocked at the 2 O’clock position. I called ahead to see if they could check the alignment and to make sure everything was «tight, right, and safe to drive as I suspected that perhaps someone failed to torque the front end down as they were the last place to work on it and it really wasn’t an abrupt event that caused this compared to the off-​roading I typically do without this issue. I was told it would be done and aligned by 8 pm when they closed. 8:30 rolls around and they were still working on a vehicle for someone who had been waiting 4 plus hours. I went outside to take a look at what they were looking at and the tech kept using expletives and saying that he had to be back in to work in 12 hours. Needless to say the alignment was off but asked if I could reschedule as everything else was safe. I have no issues making another appt and getting people home on time. They should not have told me that they could have me out in 2 hrs if they couldn’t. I sat for 2h 45 min and still need to come back. Always a 2hr plus wait when coming to this place with or without an appointment. 10 service bays but only 2 techs. If it wasn’t for the lifetime alignment I wouldn’t be here.
On the plus side, Phil was cool and apologetic for the wait. It’s not the fault of the techs that they are understaffed. This is a mgt staffing issue and it is consistently an issue getting my vehicle within timeframe.

I have a 1999 Toyota 4Runner and noticed a major vibration in the vehicle. The issue started January 8^th, 2016. I took the truck to Discount Tires on January 9^th to have the tires checked for any balance or bad tire wear. Discount Tires balanced all tires and replaced one. They said, the belt was slipping and replaced the tire under warranty. We left Discount Tires and still had the vibration! It must not be the tires.
I made arrangements with Firestone on Jan. 11^th, 2016, to have vibration checked out. I had received an estimate for rear axel bearing change out. Brought the truck to Firestone on Jan.12^th. Told Phil that tires were checked and in good condition, and I thought there was a drive line vibration. We left the truck there and went home. Received a call from Phil that evening that the shocks and struts were bad. I told Phil that rear shocks where replaced 6 years earlier. I asked about the drive line and he told me all was okay. I called the next day, Jan 13^th, Phil gave me estimate to repair the shocks and struts. I didn’t think they were correct, but I reluctantly agreed to the repair. We picked up the car in the evening. I asked if they test drove it, Phil said yes, and still had vibration, but was better. Also to clear up the vibration, I would need to replace my tires. Because of the bad suspension, the tires were cupped. I worked at Sears and Roebuck in auto shop for 2 years, and I was certified on tires, breaks, shocks and struts and front end repair. I didn’t see the tires being that bad.
I bought new tires from Discount Tires on Jan 16^th, still had the vibration, I crawled under the truck and could feel the play in drive shaft, and I took the truck back to Firestone. They put the truck up on the lift and could see the drive shaft needed new u-​joints. Manager said he would do u-​joints at half price, and he said this was the best he could do.
I agreed… What choice do I have? I was told that the truck would be done that night. We went to pick up the truck Jan. 17^th, at 10am. They hadn’t even started work on it and gave me some excused why they were late. We waited for the truck to get finished for 4 hours. Truck is fixed, vibration is gone.
However, this truck is old, and just being used to go back and forth to work, not around the world! The repair should have cost about $ 300.00. I had to lay out $ 1,300.00 because Firestone missed diagnosed. I have written to Firestone demanding a refund of $ 779.00 for shocks and struts that were not needed at that time. So far no response. It is too bad that I have to tell them what’s wrong with the truck and they told me that I was wrong, and it ended up I was right at the initial diagnosis.
I am demanding a refund of the amount that I paid that was not needed in the first place!

This place sucks. The first time I took my truck there they left the lock for the wheel on the lugnut, the second time the adviser went in the back and left me standing there until I got tired of waiting and went home. The last time I went and explained the first two visits they offered to take 20 bucks off my tire rotation which would have been great except I paid for lifetime on my first visit. I then explainted that I had a light out and could they fix it, I was told for an additonal 14.95 they would look it over. I said great, when I went back to get my truck it still had the light out. 3 strikes you’re out dumb asses.

My wife and I had a scheduled an appointment to change our rear tail lights and came out to our car to find out that we had a flat tire. Called up Firestone to reschedule for a later time and they did so hassle free. Came in and they were pretty busy but acknowledged every customer and got to everyone in a timely fashion. They took care of my tail lights, flat tire and oil change for a very low and fair price. Customer service was outstanding. Needless to say, we’ll be reoccurring customers!

Great customer service thanks to Roger and Corey. Got an oil change and a new battery in 30 minutes maybe less. I would recommend this location to anyone that needs fast and professional service. I will be back for my next service repair.

Great courteous professionals here! I’ve been here several of times, and every time the service has been outstanding! On my most recent visit, I noticed they had a new member who was completing his internship. His name is Christian Falcon, and what a great addition and asset to an already great team! Keep up the excellent work guys, and see you soon!

Just wanted to Thank Phill for give me spectacular service i have had in a, long long time.
After a minor mistake he was gracious enough to exchange the tires without a blink.
Thanks PHILL YOU ARE THE BEST

Firestone Complete Auto Care went above and beyond to help my daughter make sure her car was safe to drive. Thank you especially to Roger and Phil! You are proof there are still good honest people in this city. I am so grateful for your help!

These guys are great! Have been going back for over a year now. Very timely and friendly. I am a single female and I trust them to take good care of me. Lobby is clean with complimentary coffee and water.

This place never fails every time I bring my car or I should say my cars they always take great care of everything so so recommend them great customer service the place is very pleasant and the service they provide is top-​notch

Roger was the Service advisor and I cant believe how oblivious he is regarding Firestones own promotions. I had a previously estimate from month prior that he proceeded to give me for $ 645 for brakes front and rear. For a 1998 Honda Accord !!! I then asked for the brake special they are advertising $ 99 per axel this special has been running all July and today is the 28^th. You would think he would know by now.

Timeliness and customer service are lacking here. I called on Monday and set up an appointment to have an alignment and oil change completed. I was quoted that the service would take 1hr and 20 mins. When I brought the car in, I was quoted the same time. I dropped the car off at 0900. I called at 1100, spoke to Roger who asked me if it was turned in this morning because he just got in. After I informed him that he turned in my vehicle, he gave a weak chuckle. But, he said he’d check on the vehicle. After 20 mins, I called back. Thankfully Roger did not answer this time. However, the guy who did answer asked Roger and there was no answer from him. The guy actually checked on the vehicle this time and told me it would be another 30 – 40 mins!!! Wow! How weak is this? 1hr and 20 mins turns into 3 hrs!!! Too say the least– I AM NOT SATISFIED WITH THIS FIRESTONE!
Sincerely–
«Still waiting for the car…»
PS: Finally picked up the car at 1220. 3hrs 20mins. Phil– hooked me up with a free oil change.
Lesson learned– if you go to this Firestone, deal with Phil and not Roger.

Amazing customer service every time I’ve gone there. Courteous, friendly. They always go beyond what I expect from an auto service provider. I’m always a little concerned about the possibility of being taken advantage of when I get my car fixed, since I know little about cars, but I’m always happy with the end result at Firestone, and they are never condescending to me. An added plus is that the facility is spotless.

My mother got her Mazda Tribute towed to this location due to overheating and coolant spilling out. Roger was the service advisor that she spoke with. She was given an estimate of ~$ 400 to replace a faulty water pump and the cost of labor.
I told her not to get it serviced there and to get a second opinion. The other mechanic we took it to properly diagnosed the issue and discovered it was a faulty lower hose and thermostat. Total for the repair that we were charged was $ 160.
TL;DR
This place misdiagnosed what was wrong with our vehicle. $ 400 job which would not have fixed the issue cost $ 160.

I will forever take my car here regardless of pricing. I took my car here once for an oil change because it was in walking distance from my job. Being a woman I’ve always been taught to be careful going to a mechanic alone and to ignore them when after servicing they tell you you need this this and that. After the oil change Phil let me know I had three nails in one tire and all my tires needed to be replace and that he didn’t recommend going on my upcoming trip. He then handed me paperwork. He didn’t go over the pricing, he didn’t tell me to do it now. He didn’t negotiate. He genuinely told me I needed it ASAP and to be careful. Since then, I went back for the tires, and yesterday my brakes. Phil is still great! It pays to just be honest and because of this my husband takes his car to the Firestone by our house. Phil earned this company our respect and furthermore our money

Went to get my tires rotate. The employees were friendly. Great service. Took about an hour though because theres people before me. So they took 10 $ off on the $ 20 tire rotation fee for the inconvenience. Only paid $ 9.99. Ill definitely come back.

After stopping here to get an oil change after making it cross country, we have to say that our experience was nothing less than five stars.
The staff members here were incredibly polite, extremely prompt, and went out of their way to take care of us since we were getting it done on a rental car. When we asked questions we were greeted with respectful answers which at times isn’t the case when talking about something you don’t know.
At one point there was an issue with this store getting reimbursement from the rental company, but instead of making it a huge deal and extending our time they let us go on our way and took car of the issue later.
In the end, I am a fan of this Firestone and we are happy that we stopped at this particular branch.

I know absolutely nothing about cars. The people at Firestone help me understand what is wrong with my car and they help me fix it. I have had 4 flat tires within the past year, and they have helped me every time very efficiently and quickly. They also replaced my tire and my car battery and their service has always been amazing. No matter the cost, I am always willing to pay the mechanics of Firestone to work on my
store. The workers are always understanding of lack of automobile wisdom and they’re very friendly.