Henderson Wellness OB/GYN, Colonics & 4D Ultrasound

Super great staff, great doctors. They listen to your every need, concern and answers any questions you may have… both receptionist are very nice and Evelyn the ultrasound technician is very sweet. She took the time to make sure I got the best ultrasound pictures even though my unborn child was acting so stubborn lol. I highly recommend this OBGYN office if your expecting in the Henderson area especially if your seeking a 3D-​4D ultrasound.

Let me start out by saying that I LOVE Dr. Toledo. He is always kind, attentive and answers any questions I may have. He has a wonderful bedside manner and I have been a patient for years. That being said, his staff is horrendous!!! Whether for a simple referral to a surgeon, or billing, they just cant seem to get it right. After my hysterectomy and paying EVERYTHING I was asked to pay in full and being told by office staff that I owed nothing, I started receiving collection calls. These calls were and about an apparently unpaid bill from his office that I had not been billed for. After calling the office SEVERAL times and getting different responses, (including that I didn’t owe the money and they would contact the collection company), Holly told me that the charge was from 2 Years earlier and that I owed the money and they would not call collections. Holly was rude and disrespectful on the phone and treated me like an idiot. I finally ended up paying the collections company the money to get it taken care of. SO disorganized!!! I am sadly, no longer going to this office ONLY because of the staff’s incompetence. Dr. Toledo PLEASE hire a new staff!!!

Had a ultrasound appointment and was fifteen minutes early 25 minutes later im still sitting here waiting while everyone that came after me are being seen. Terrible place, will never come here again! The only reason why I’m still here is because my girls are excited to see our new baby on the way.

Horrible office staff including the Office Manager that goes by Holly, I started late prenatal care with Dr. Toledo and had some financial struggles to pay up front for my visits but I have been able to pay up front every visit. Sad to say I will not be looking forward to see Dr. Toledo again if I ever expect another child. Billing coordinator is never available, and claims are incorrectly processed to insurances. I’ve paid over $ 1800 at their office and my deductible is $ 2500 they have only processed claims for $ 1300 so where is the difference I paid going?! I spoke to the medical assistant and requested to have the billing coordinator to give me a call back when she can because I can never get a hold of her, I work weekdays and they are close on the weekends. They were asking me to pay up $ 600 next visit, I still have questions as to how they are billing me plus I might not be able to pay that amount up front so I was hoping we can arrange something afterwards. Maybe 5 minutes later I get a ball back from the Office Manager ”Holly’ without any type of introduction she comes on the line saying that I have to cough up the money whether its through a credit card, borrowing money from a friend or family member, threatening me that she has the discharge papers for Dr. Toledo and he will basically not render any services for my C-​section. She also goes on about I’m a medical assistant and should know of this stuff making it more personal, she did not handle the call in a professional manner and resulted in me raising my tone towards her and then her hanging up. To be honest I might have tried to work something out later on to pay up but how Holly approached me in that manner, it left me furious and stressed out. All in all the office staff needs to be reevaluated or cut.

My wife use to see Dr. Toledo, he is very good, unfortunately the staff and the billing people are terrible, they wanted to charge us for an ultrasound that was covered by the insurance apparently because they didn’t do something right or on time, we got tired trying to explain, the lady in the front never understood, my wife ended up going to another doctor.

Don’t come here if you value your time or if you have a life. If you’re going to overbook clients then have the decency to inform us of the waiting time or don’t have people show up half an hour before their appointment to fill out 5 pages of paperwork. I got to the office at 11:45, was not called back to the room until almost 1pm. It is now 1:28 PM and still no doctor. All this for a simple procedure which will take no more than 5 minutes. Never coming here again! It shouldn’t take 2 hours to be seen anywhere if you arrived early or on time to your appointment.

I received a Groupon gift voucher to get my 4d ultrasound at this office. I am very happy with my experience at this office. The ultrasound tech was very friendly and helpful. Her main goal was to get a good picture of our baby and she did. She was able to suggest different techniques to get the baby to move to get a good face photo.
I would recommend this place for anyone expecting mothers wanting 4d photos. The office wouldn’t be good for a crowd, but it does have several chairs and an HD TV for the guests. I thought it was the perfect experience for the 2 of us. If you’re looking for a 30 minutes + experience with alot of people, i wouldn’t recommend this place. Great 4d ultrasound package. It included 6 black and white photos, 2 color photos, photos on a cd, & a DVD of the ultrasound.

I am very pleased with this office. It is sad to see all these negative reviews considering the fact of every time I go in, they aren’t very far behind in their appointment times and they are all very nice. This is my first pregnancy and I have been very pleased with the office. They make things simple and fast for me, especially the uncomfortable parts. Everyone that goes there seems happy with their experiences as well, from who I have talked to in the waiting room. I didn’t start getting care until my 7^th month of pregnancy due to insurance problems. Dr. Plotniskiy is very understanding about this and has not made me feel bad about the lack of care once, as for sunrise L&D who made me feel terrible about it. Dr. P has also made it a point to make sure that I get caught up on everything and that the baby is growing fine aside from a lack of prenatal care.

Bought a groupon for an ultrasound, staff was very unorganized and I wasn’t seeing until 1 hour later. The first thing I was told was that my baby was gonna look like an alien since I’m only 21 weeks. Not the nicest thing to say to someone who’s excited to see their baby. After looking at my baby for about 5 minutes, the «medical assistant’ said baby was not cooperating and we were done. Don’t waste your time or your money at this place!!!

We found a groupon for a great price for the 3d/​4d ultrasound. We only had to wait 5 minutes in the waiting room, the technician was amazing, she was very patient trying to get nice pictures of my stubborn baby that didn’t want to show her face. It was a great experience!!!

My wife was using this place for her OB/​GYN over the last couple of years and Dr Plotnitskiy and Toledo have been wonderful. They delivered our baby and her sister’s baby. Unfortunately what prompted me to write this review is their office staff. To say they are grossly incompetent is an understatement. They can’t bill right, they can’t schedule right and are pretty much clueless and not helpful.
My wife tried to get the e-​sure IUD and had it all scheduled and last minute they tell us we have to pay up front for it at $ 1200. This is something that is covered by her insurance but they tell us that insurance what us to pay up front and then reimburse afterwards what was covered — an amount the office wouldn’t tell us. Ya, that wasn’t going to fly. Called insurance and they told us do not pay upfront, they don’t want to do reimbursements and that they wouldn’t have told the office that and confirmed it was covered so basically the office lied to us. Confronted the office with this and they had to get back to us and that their office mgr was out. My wife had to cancel her appt since they couldn’t figure it out before her procedure. She won’t be going back.
Dr P or Toledo, if you see this review in a timely manner — FIRE YOUR OFFICE/​BILLING STAFF! They are killing your business reputation.

Terrible Experience! My husband and I bought a Groupon for 4D Ultrasound for this office. They usually run about 100.00, so we were excited to have gotten such a deal at 35.00. We were called in from the lobby almost an hour late, which I understand some times offices can get behind. The US tech rushed us through our appointment. She had no bedside manner and was very brash in her tone. She was jabbing the US probe into my belly very hard and did not once attempt to find another angle. She spoke negatively the entire time and blamed the babies behavior for her not being able to get a decent picture. As I was about to complain how she was so rough with the US probe, the appointment was over. It lasted about 7 minutes. We left with a CD, Two printed pictures, and a sheet of photos printed from the US machine. We got one decent picture. The rest are very blurry. My husband and I were very disappointed and frustrated. What should have been a nice time for our family was instead a joke. I went to the front desk and asked to speak to a manager and the lady said she would call someone, but no one came. My husband was so angry that he just wanted to leave. On our way out, we noticed another disappointed couple outside. These were the people had that gone in ahead of us. This was a really bad experience that I will be sure to share with as many people as people.