Michaels

Dirty restroom. Unorganized. Stuff all over the floors. Unfriendly staff. Won’t go back.

Good selection but a bit pricey… be sure to bring your coupons or download the app. I’d give more stars but the line is always so long when checking out.

This was my first time at this particular Michaels. I was getting t-​shirt, hats, and bows with a friend to decorate for a festival we are going to… of course we would need some help! We were searching for sizes and asked one of the workers simply if they had any in the back. She was rude and basically shrugged her shoulders and ignored us. We asked another worker who helped us find more sizes elsewhere in the store, thankfully there are still some nice people! When we were also trying to find more bows a worker was unfriendly and unhelpful. They didn’t have some of the exact stuff that we needed because she get smaller shipments, so said one of the workers. The cashier was a delight and allowed us to apply a coupon that has a specific time of day although it wasn’t that time yet! Overall, I was pleased and displeased with the customer service and wished they had more inventory!

Good place to go for crafts, although I don’t recommend going on a Sunday because hobby lobby is closed and everyone goes to Michaels instead lol. Only issue I have here is everything seems to be a tad over priced.

Long lines… that about sums up my experience here every. single. time. Not enough employees? They move too slow? I don’t know. But I wait too long to purchase stuff in here!
This store can be a little bit of a mess in the seasonal sections. But I love the selection of craft items and I can totally lose track of time browsing here. You can always find coupons on their website that you can use from your phone. I sometimes forget about them and they will always do a price adjustment after the fact without much of a hassle. The best coupons are 20% off everything, including sale items, but these don’t appear much. Usually around holidays.
I just can’t quit Michaels despite how annoyingly long the lines are.

This review is for the picture frame department.
Many years ago a good friend of mine gave me a beautiful handwoven cloth that she brought back for me from a visit to her homeland, Thailand. I’ve kept it all these years, hidden away and kept in a box, among other things that I treasure. I was told that each one is intricately made, and no two are the same. I’ve treasured it all these years. Recently, I decided to have it framed and I’m so glad I chose Michael’s! Miguel the framer was just outstanding, very professional, and so pleasant. He made suggestions that I’m glad I agreed to because I’m just so pleased with how it turned out! He also got the work done a week ahead of schedule…:-). My handwoven cloth is now preserved in a beautiful frame and I am proud to hang it on my wall to share :-). Thank you Miguel!

Items are labeled sale, but are stocked wrong. If you stock multiple areas incorrectly and then the customer gets to the register thinking they are going to pay 2.99 and then have to pay 9.99 after waiting in line, they tend to be upset. But the employees don’t feel that this is a problem and just brush it off. No compensation or any type of discount is offered for your time and you either go back and guess which items are on sale the second time and then wait in line again or just pay the higher price. The manager of this store needs to do a better job training people.

Michael’s is everyone’s ‘go to’ for craft supplies and as far as products and service, it’s great. But I have to say that I’ve hardly ever been able to stomach using the restroom … It’s consistently beyond disgusting. :(

Why oh why can’t they open more than one register?
I realize I put myself through torture when it’s time to check out. The line is long and slow every time. The cashiers do not seem to ever be happy with a smile.
They have a big selection here for my scrapbooking. Something is always on sale which is why I keep coming back. It’s pretty well organized and stocked.
Maybe one day I’ll be pleasantly surprised with a happy greeting but I won’t hold my breath.

This store is a joke! I went in to finish up a project for my daughter and rememberd about my coupons I received in the mail that day. On the Coupon there was an add for ribbon stating «3 spools for the price of 1 spool». Before I went back to the ribbon section I asked a male worker if this promotion started and was valid, he responded yes. I went back and took my time and selected 6 spools. After waiting about 10 minutes in line at 8 months pregnant and cutting it close to my sons baseball practice it was my turn. I showed the coupon to the cashier and she range up my items. The total seemed high but I was in a rush so I proceeded to leave. As I was walking out to my car I looked at my receipt and noticed she gave me 15 percent of the 6 spools instead of the promotion listed on the Coupon. I turned around and went back in. After waiting another 5 minutes for the same cashier to read the flyer over and over again she then called her manager. Her manager (liz) with absolutly no customer service skills proceeded to tell me this was not a good coupon as it was an avertizment for the coupon and not the actual coupon its self. I told them I do not work for your company and would have no ideal on how to look at your adds and diferinate the difference. She then told me she would need to go to the back and look up the add on line. I was already running behind and had to return the product as I did not have time for the manager to go look up a sale on her computer. As the manager she should know of all major sales in her store and also know the simple rule of «the customer is always right». I am very unhappy with liz’s customer service and the male employee knowledge of his stores sales. I will be contacting corporate as well.

Normally I go to a Michael’s in Summerlin but the closest one is this one in Henderson but won’t go there. I called and asked for a specific product, which I know they carry, and she had no clue what I was even talking about. I asked for the Boogie Board ezwriter tablet and she said that boogie boards are only carried during spring and summer. She was only thinking about the ones you take to the beach, duh. It’s very unprofessional to not know your inventory and then claim to be a manager. She couldn’t even give me information on her manager when asked. EVERY MANAGER KNOWS THEIR MANAGER. Also to still insist you don’t carry whatever I’m talking about when other Michael stores carry it is ridiculous. Very unprofessional and I suggest on avoiding such a rude store in Henderson

Customer service wasn’t that great and the store was a train wreck. Took me 15 minutes to find someone to pick up my order.

Super polite workers, they simply need more help!
Messy store as well. What would it be like for service and organization to be immaculate? Hummm?

It’s takes a lot for a business to earn a 1 star and I have this place multiple chances to earn a higher rating and unfortunately they didn’t come through.
This store started off on the wrong foot as they never had the items I needed in stock, but then, they introduced bulk ordering which as an added bonus offered a discount when you ordered a high enough quantity. I was more excited about bulk ordering so I could purchase large quantities to limit the amount of trips I made here since there were several products I needed a lot of.
Recently, Michaels removed the bulk ordering process in store, which made me happy that it would now be via online, which is awesome — less gas and less time, probably much more convenient since I’m pretty computer savvy … Wrong! This new system doesn’t allow all items from the store to be purchased so 20 minutes on the phone I finally find this out and they direct me back to the store. I called the store and spoke to the manager on duty that remembers me and the amount of money I spend with them and said he would look into it with corporate and get back to me. It’s now been over 3 weeks without a call back from him. When I called to check in a manager that was a lady on duty had not offered any help to my situation, was short and rude over the phone and didn’t care to direct me to get help at all.
Went back to michaels today to get a few items I needed and to my surprise … They were out of stock!
This place not only has terrible customer service, but can’t keep inventory up. Went to Hobby Lobby and not only did they have cheaper prices they had plenty in stock.
Looks like Hobby Lobby earned all my money as a new customer. Big loss to Michaels. Hope they can get their act together.

There is a wonderful selection of items available at this conveniently located store. Much of the clutter has been removed making the entryway far more accesible. Good changes.
Unfortunately, the item I stopped by for, while available, was not priced. The display was prominent, and the multi — packs of prepared canvases were present. The products that did have a price associated with them were the drawing table and table top easel. Lovely. The canvas packs? No discernable prices.
Looking for someone to help me was a frustrating experience. No one seemed available except the cashier, and I was not prepared to wait in THAT line.
Having a great selection of products is nice. If I cannot purchase them, you might as well close your doors.

From Burning Man to EDC I have a lot of projects that I’m always working on. And I’ve become quite familiar with the various national chain craft stores that are close to Sunset and Stephanie in Henderson. Michaels is a place I’ll go to… but being honest it’s usually my 3^rd choice.
This particular location is one of the larger Michael’s stores I’ve been in. But that being said I’ve found their product mix be lacking for the type of stuff I need. If you want kids crafts and knick knacks to decorate yourself this is a great store. But if your one of those people who works on projects like you’ll find in Maker Magazine or are embellishing the latest project you ordered from Adafruit you’ll likely leave here shaking your head at the prices or leaving empty handed because they didn’t carry what you wanted.
Pricing: I typically find their competition has better pricing on almost every item I’m looking for and that’s before coupons or app deals kick in.
Store Layout: When I walk down an aisle at Michaels I feel the shelves are too tall and too packed. They have stuff stacked up so high that in places you can’t see across the store. There are some sections where it looks like a group of teenagers were in a hurry to get out the door and they just tossed the inventory into whatever space they could find for it on their way out. And there are sections where those tall shelves or racks have too many empty spaces because someone can’t seem to order products back in.
Customer Service: Well the people working the registers know how to smile and take your money. If you need much more than that… good luck.
Michaels does carry a few things that I can’t find locally anywhere else. But for the most part I find better deals, better service, and better selections to choose from elsewhere. 2 Stars… it’s the best I can give them.

I like this michael’s much more than the one on Eastern/​silverado ranch.
They have cute little carts that you can put items in, or, if you’re like me, put your baby in the large part of the basket, and use the little «seat» as your basket.
They have the long pole attached to them. SO PLEASE, remember that you can not walk out with them… Like I tried to do today, and make a huge ass out of myself as my cart was clanking on the door…
Anyways.
I always feel that the isles are too small here. If you and another person are in the same isle, prepare to make nice… or to suck it in… or keep walking and come back when the other person leaves… which is what I tend to do.
I found exactly what I wanted here.
Who would have thought that I would have found wood plaques for around $ 4, here, and not at Lowes? So, you can’t build a house with them, but that’s not what I am trying to do.
I also found a stamper/​puncher to make the perfect heart, at 25% off, might I add.
Of course, they always try and get you with these baskets at checkout while you wait in line. Well, they got me. I found the cutest floral blank cards/​notes with envelopes for .75 cents. I believe there is six in a package.
Made it out of here in under $ 25. Yeah, I’m a fan.

Meh. My Mom and I are doing a crafty project this holiday season and we set out for Michael’s looking for an item we needed (actually 2 items). Somehow, I forgot where the store was located and we ended up at a nearby competitor.
I’ve always loved Michael’s, but after experiencing the other store, I’ve decided this will no longer be my go-​to store for craft stuff.
The store was disorganized and felt cramped. The person at the «customer service» desk was quite clueless and pretty rude. She talked down to us and wasn’t very helpful. I witnessed her do the same to the person asking a question in front of us as well.
We were in and out of the store in less than 5 minutes. Not sure I’ll be back, especially after receiving such great service (and deals) at the other store.

I got got naked (not literally) paintings and pictures all over the place without frames to protect and accentuate them. The cost of custom framing just plain sucks…
I had a got to custom framer that would kick down a 10% discount and for some strange reason I thought I was getting a deal. My loyalty to support local business used against me.
Michaels offers discounts on a much more grandiose scale.
I thought I would do some online research in an effort to find coupons of which there are plenty to find. Michaels also offers an app which offers coupons. I did not get the app and texted a coup to my phone.
Upon arrival I was happy to find that all off the frames were discounted on the shelves most at 40% off!
As for Michaels it’s self… It is a art project paradise with everything from fake flowers to paints to satisfy your crafting needs.

This year my husband and I decided to make gift baskets for many of our friends and family members for the holidays. This meant many trips to the various craft stores in the Henderson area. Of the Henderson area craft stores, Michaels is my favorite. It’s easily accessible, open 7 days a week and the pricing is very fair.
Bonus tip: Michaels accepts mobile coupons! So if you are like me, always forgetting to print the coupons you need for your shopping trips, no worries, just hand over your cell and let the cashier scan the barcode!