Nevada State Bank – Sunset Branch

Don’t trust them, they can’t even keep their ATM working. Half the time the stupid thing is «out of service» or just doesn’t work. Of course the branch is too cheap to have another machine for redundancy.
Just waste the time you don’t have to visit another one of their ATM’s but cross your fingers because I’ve had 2 bad ones in a row.
This happens multiple times, not a «one time» occurrence.
Go to a bank that respects its customers with a working ATM.
Since you chose the cheap route of neglecting your ATM’s I will make it public for all to see. You should have fixed your ATM.
ANTI-​BUSINESS BANK!
OMG, Run from this place if you’re a business owner. Good luck trying to login and see your account balance on their website. They have some stupid login where you must hover your mouse over the login tab and then slide it directly down and then to the left to login. Don’t mouse-​over outside of the box. Otherwise it disappears and you get to start over again. Did they even test this before they implemented such a poorly designed system? Doubt it!
If that wasn’t hard enough you are forced to have TWO DIFFERENT USER NAMES for one USER and one is a random sequence of numbers who’s going to remember that!!! Which one is which? Not only can you easily confuse Company ID with User ID but if you make 3 mistakes YOU ARE LOCKED OUT. You have to wait for the next business day, call some backwards phone system and finally try logging in. this mean you cannot even view you balance for 52+ hours if you get locked out on a Friday.
If you have to leave that screen to go to google contacts or wherever you have your ridiculous two user names stored the stupid menu disappears and you have to hover-​over and start over.
Too cheap to install a simple «forgot password link». What a joke!

I have been with Nevada State Bank for over 12 years now. They are quite conservative in their dealings, so they didn’t get into that dog pile of a mess that many other larger banks got into (and needed bailing out of!). I have both my business and personal accounts here, as well as my car loan. They offer convenient hours 6 days a week, and many drive-thru’s have extended hours. I like the set up at this Annie Oakley/​Sunset branch. It’s always clean inside and out. I’m always treated professionally. At one point I was a s“secret shopper” for the administration, and sent in branch reviews quarterly. It made me feel like my opinion was valuable. They have a coin counting machine in the lobby and my one complaint is that you are charged to use the counter (it’s like a Coin Star at the grocery stores) even if you are a bank customer. One complaint in 12 years. Hmmm… They must be doing something right.