Palm Villas At Whitney Ranch

For the price you pay here, you can get at least 100sqft more on another, nicer, part of town. Maintenance takes ages to respond, left us for almost a week during the summer with a broken AC unit.
It’s a quiet community, but it isn’t kept up very well. Dead grass galore, overgrown bushes, disgusting back pool, bad paint jobs. The staff is nice, specifically Gabby and Mandy. They’re angels.
When we were moving out, we weren’t able to pro-​rate the last month’s rent, so we paid in full. Of course, this meant that we still had the apartment until the end of the month. We move our furniture, intending to come back for the small stuff later on. When we return, all of our possessions are dumped into one large garbage bag, full of some unknown liquid. Ruined the stuff we were returning for! This was still before the month was over.
To add insult to injury, a bucket of money was stolen by one of the maintenance workers, who lied when confronted about it. It was on the counter when we left, and was gone when we came back. We still had not turned in the keys, they had no reason to enter. We weren’t even notified of the incident, we had to find out ourselves. Since we paid the rent and still technically lived there, we felt safe leaving our belongings in our apartment. Wrong. Glad we moved to a new community.

The office staff sucks. Old neighbors were annoying. You think it’s secure but nope. MY CAR WAS STOLEN, and the office staff didn’t even seem to care and did nothing. Do yourself a favor and look into the other apartment complex right across from it.

If you’re debating between this apartment complex vs another. PLEASE choose the other one.
Trust me. This apartment complex may seem great, but you’re just signing yourself to the devil if you end up here.
Don’t.Do.It.
Don’t.

We have been living here almost 3 years. The location is great and so is the floor plan. The reason I am giving it two stars is due to the leasing office and maintenance workers. We pay almost $ 1000 for our 2 bedroom 2 bath. Every year we have lived here we always have issues with the AC in the summer. It takes the maintenance people a very long time to make it out to your apt to fix anything. Even if it is something major like your AC not working in this Las Vegas summer. There is a huge lack of communication between the leasing office and maintenance crew making it a huge hassle to get anything accomplished. Our rent went up $ 35 since our last lease yet the pool is no longer heated and the gym is a joke. We will definitely not be renewing our lease. Which is a real shame because we like the area and apt.

I have lived at the Palm Villas for 2 years, and I would NOT recommend them to a friend. They shove people in and out as often as possible, and do not take the time to bring their apartments up to standard in between. During my two years I had a leaky garbage disposal, iffy A/​C, disgusting counter tops, a toilet that ran and dripped 24/​7, drains that would not drain, and water that took an excessively long time to get hot (warm).
Yes I called about all of these, and every time someone came out. They would say they fixed it, but nothing changed. After «fixing» it five times, I gave up.
I’m a pretty laid back person, so I wasn’t one to complain. Figured that’s what you get at an apartment, and I liked the location so I dealt with the below average living conditions and lack of repairs. In the end I was screwed and owe them an excessive amount of money for damages (it looks exactly as it did when I moved in). I’m pretty sure they won’t even fix what they are charging me for considering the condition they rent these units in.
When you move out they have all these ideals about how they rent apartments, and how they could NEVER rent an apartment with X, Y, and Z. However this is all talk to get your money. When you move in they will tell you «Only write down the MAJOR issues, we’re pretty lenient when you move out. We understand wear and tear.» DO NOT LISTEN! WRITE EVERYTHING TINY THING DOWN. You better bet they will charge you for it after.
Other renters weren’t so laid back. MANY times I would see renters go out of their way to warn those driving through to look NOT to rent here.
My advice– keep looking until you find a place that hold itself to higher standards — unless you want to pay for their laziness.

Lived here for seven months in our last minute move from Los Angeles. We had no idea on where to look for a place but stumbled upon this and two other Henderson properties the week we visited.
Palm Villas is in my favorite part of Henderson which is right next to the Galleria Mall, Sunset Station and about any store and restauarant you can think of. Also has a great Fresh and Easy on the corner, as well as the gas station that is also a post office, jack in the box and slot machine row.
The apartment overall was decent for the price ($ 729 for 1 bedroom with a garage.) Very quiet complex overall equipped with two swimming pools/​hot tubs, tennis court, volleyball and a work out room. The staff is very friendly and always welcome and treat you like a neighbor.
I am giving it three stars due to how outdated the complex and apartment unit was. We had maintenance over quite a bit fixing little stuff that comes with a older building. If they remodeled the apartments this place would be a definite 5 star rating in my book. Also just got our security deposit back in the mail and it was $ 200 short due to «Duct cleaning due to smoke.» Never have heard of that being an issue at any apartment I have rented. We don’t smoke and never had any smoke coming off of our cooking.
Overall if you are moving to Henderson and are on a budget this is a good neighborhood to be in and decent for $ 729.