PostNet

Horrible customer service and ridiculously over priced on everything. They should really consider a new business model or shutting down completely. What’s the point of owning a business that sucks. Everyone that works their looks miserable. What a waste of space!

First of all tried to go here this past Saturday. We got there at about 10:15am and the doors were still locked and no one there. Supposedly they open at 10am… but I guess really it should say «We open when we want.» Went there today to pick up a book of stamps… will never buy stamps from them again. I thought the price seemed a little high but I have not had to buy stamps in forever so I paid for them without question. I ended up looking up the price of stamps afterwards and to my shock… they charged an extra $ 4 for a book of stamps. RIDICULOUS!!! I will never go to this store for any of my shipping/​copying needs.

I can understand the 1 and half star. Customer service is horrible. They make you feel like you’re bother them! I will go out of my way to go to the ups store by Walmart… It’s to bad because I’m walking distance from this postnet.

I agree with the other recent reviews. The older gentleman didn’t want to be bothered with my ups package and the younger girl have me attitude because I didn’t want to ship my package us postal service. I have tried coming here on numerous occasions trying to give the local guy the business, however, I keep walking out thinking I’m the dumb one for giving them too many chances. I didn’t use them today and won’t be back to try them out again. You’ve finally lost me as a customer.

My sister and I just had the worst customer service experience at this location while trying to get a document notarized. I went on Unilocal to write a review (which I’ve never felt the need to do until now) and read the reviews prior to posting my own. Apparently, this is a common practice with this place. Good to know that it wasn’t just us, but disappointed and frustrated that the owner (who was standing right there) refuses to do anything about it. The old man was extremely rude, spoke down to us, and threw our drivers licenses at us and refused to notarize our document. He interjected into a conversation we were having and started to argue with us. We asked him to not be so rude to us and to speak to us respectfully. That only upset him more which provoked him to throw our licenses at us. The owner was standing there the entire time and didn’t seem to care in the least bit. There were no apologies given, in fact, he continued to let the old man yell at us as we were walking out. The other girl working behind the counter was timid and didn’t want to get involved. Needless to say, I will NEVER step foot in there again and I encourage anyone reading this to do the same. I wish I could select zero stars!

Will never bring any of my business here again. The older man working was snappy and had an attitude that was clearly uncalled for. All I was in there to do was to have a paper notarized. I had know idea I needed the complete packet of papers and he shoved my paper to the side and treated me like I was wasting his time. He also stated «it was people like me» and did not finish his sentence so I don’t know if he was trying to be racist but I was not in there to intentionally cause any problems. If you are in the Henderson area I would suggest taking your business some where else.

I try to give this place the benefit of the doubt because every time I drop off for fedex I get nothing but attitude. I boycott for a few months then think maybe they have better workers this visit and it’s closer. Nope! Why do they have to make me feel like a burden when I drop off a package? It’s really irritating that these people act like this. The old man and the two girls in there. They’re awful! If you hate customer service this much then work elsewhere. No more benefit of the doubt. This place can shove it!

Took in a package we needed to over night from FEDEX.
The gal filled out the mailing label and printed it, and asked us to confirm it was correct, the address was correct, but she spelled the name wrong. When I said oh the name is wrong, you would have thought I slapped her or something, she GOT NASTY! Don’t use rudeness to cover up your mistakes, pretty soon people are going to realize that your service is really bad lady!
First we got a nasty snear,
THEN we were threatened (if I have to redo it, you will miss the fex ex guy) I didn’t see him anywhere on the premises and she just took our package over and put it in a box.
We paid $ 50 to over night it, it better be there on time.
Then we were worried because of her attitude our package wasn’t going out today, thanks but from now on I’ll go to the UPS store.
BTW there was doctor in there trying to get a document notarized and the old man in there gave the guy the 3^rd degree and was pretty nasty to him, so I guess those services are out here too.
Maybe he needs a refresher…
If you don’t like working with the public, maybe you shouldn’t be working with or in front of the public.

Do Not Use This Store! Its very unfortunate but the service there is lacking in simple etiquette and hospitality — more like hostility is their form of service. I have a mailbox there which I now regret paying a year in advance. I will not be renewing. I rarely write reviews but my experience their today has motivated me to pass on a warning. When a service oriented business makes you feel they are doing the client a favor it is a clear indication that they have no regard for the customer. I finished the notarization there, and went to a UPS store down the road to scan and then USP priority mail the documents. It took me an additional 7 minutes to drive there and paid $ 17 happily to another store that seemed all to pleased to help. There are too many other postal and shipping services that treat people well for me to use the PostNet on Horizon Ridge Pkwy ever again.

When my local mom & pop went out of business (Postal-​N-​More), I went into high speed wobbles. They referred me to this particular Postnet. I dropped in on a Friday to ship an item and was greeted warmly by an employee and a gentleman who I believe was the owner. As I stood by waiting to ship my item due to other patrons being helped, I stood back and watched. Other customers entered and first names were being dropped all over the place. Obviously they had been to the shop before and the thought of developing a relationship where someday I too would be known on a first name experience excited me. When it came time for me to assisted with my transaction, I found the experience to be pleasurable. The friendliness and attention to detail was outstanding. They have copiers and all things related to a business which provides this type of service. I look forward to giving them my money.

Postnet has had a variety of stores popping up across the Vegas Valley lately. They offer a wide variety of postal shipping options, graphic design services, notary services, and many others as well. In many ways they truly have become a «one-​stop» shop for this stuff.
My experience with this company in general tends to be hit and miss. Coming in here is definitely preferable to standing in the long lines at the post office, though you generally will end up paying a little more. No big complaint there, really — I’d gladly pay a little extra to get done faster.
However, this morning I had a horrible experience that will likely guarantee my never returning there. Upon arriving, I noticed a group in front of me in the middle of a large, lengthy transaction. Rather than greeting me in an appropriate manner, the old man behind the counter just said something rude like «it’s too early, I’m the only one working, you’re going to have to wait.» And then he had the audacity to shove my package aside like yesterday’s garbage.
I waited for WELL OVER TEN MINUTES. Unacceptable, considering this is a place I come to, to ship packages IN A HURRY, so I can AVOID THE RUSH. Taking a short break from the other folks’ transaction and sending me on my way would have taken no longer than two minutes. Even if you’re the only person working, there are ways to be efficient and take care of customers. A lesson this jerk needs to learn.
If anyone at the store is reading this, you have officially lost this customer. I’ll drive the few extra miles to the UPS store at Boulder/​Palo Verde the next time I need to send something.