The McKenna Team – Keller Williams Realty

Yikes… please heed the warnings from all the one-​star reviews: do not rent from Mckenna Property Management. What a joke of a company… I wish I could have looked up reviews for this place before renting with them. We were bouncing from hotel to hotel for three days due to our military move from Texas to Vegas, and needed a rental home with a backyard for our 2 dogs ASAP. We didn’t have too much time to be picky with our choices, and so we landed with a 3bd 2.5bath rental home managed by McKenna Property Management.
Upon move in, the condition of the house was quite sad. The carpet was completely matted, metal debris was spread throughout the entire second floor (so much so that we could not walk barefoot for the first few days), and a tongue ring was found on the stairs. There were many defects I found in the house. Maintenance was dispatched a day or so later. I asked if they could remove the fridge unit from the wall so that we could plug our own fridge in… and they weren’t able to remove the duct that was connecting the unit. Out of the several problems with the house, they were only able to properly repair a lightcap and replace a lightbulb…
I work in property management as well, and I was appalled at the move in condition of the house, and how they allowed this house to be market ready. I receive work orders on a daily basis, and I know how bothersome it can get, so I hated to be «that tenant» that complained about everything. After maintenance’s initial visit, I never called back. These defects were not to the point where it was an emergency.
After moving out of the property, I received our Statement of Security Deposit. Some of the charges that they had were fair. I’m not one to complain about moveout charges, as I also process move out charges and close accounts for past residents at work. When I found a $ 75 charge for replacing a missing freezer retainer bar that was not even in the freezer at the time of move in, I called and asked for pictures of the appliances prior to my occupancy. I got a good amount of my deposit back anyways, so I was not going to get upset over $ 75 if it was justified. I spoke to Debbie, who had the most condescending attitude and tone I have ever encountered with a representative. Every sentence she said sounded like a verbal attack. I told her I moved in with the retainer bar missing. It was my fault I did not note it on the inventory sheet, but I was more so concerned with the overall cosmetic defects of the house than I was with the fridge (as long as it was functioning, I was ok), as I had intentions of wanting to use my own fridge. I told Debbie how I wanted to use my fridge, but was not able to because her maintenance team was unable to remove the unit from the wall. She asked me «WHY» in the most obnoxious tone several times before I told her «I dont know. That would be a great question to ask your maintenance team!»
If Debbie had answered me more politely instead of abrasively, even if I was not at fault, I would have let the $ 75 go.
I think it’s laughable how all the 5 stars on Facebook are only from the employees themselves. After scrolling through Mckenna’s Unilocal page and only seeing 1 stars from top to bottom, that should really tell you something about the company.

4 stars ONLY because the 5 star ratings never make it to the top and I am hoping this will so people can read the right reviews! :)
I just recently rented from the McKenna Team and everyone was so nice and helpful. My owner was terrible when it came to improvements needed on my rental, but they always stayed on top of things to make sure it got done!
I would rent through them again and I will definitely return when it’s time to buy a house!
Thanks McKenna Team you are GREAT! :)

I never written a review on anything before however, this Property management group is so good that I had to let the Unilocal world know. As a first time landlord, I was overwhelmed with the marketing and selection process. It has been very smooth since handing over the reins to Jenni. Glad I did so. Jenni McKenna and her associates were very responsive to my tenants and their needs as well as pleasant and professional. In all, I feel that McKenna Property is the go to property management group in the Las Vegas.

McKenna property management is the WORST company to rent from. I have rented from many different companies and they are the worst! They are rude unprofessional and don’t do what they say they are going to do. If you ever need a repair they send people who do half ass work and they take forever to respond to maintenance calls. They lie and most of the people that work there are not on the same page. They don’t refund deposits after making up bs lies of what they don’t approve and make you pay a cleaning fee but expect you to clean up the property better than it was when you moved in. If you are smart don’t rent from them. There are much better places to rent from then this company. I wish I could rate them zero stars instead of one.

Recently our family relocated from Las Vegas to Oklahoma. We decided to keep our house in Las Vegas and rent it out. We have other properties in Las Vegas and have always self managed them. Given we were moving out of state, it was necessary to enlist the services of an agent. We chose the McKenna Team based on recommendations from friends as well as our own research. We moved out of our house on the 26^th of June. Jenni and her team went in and cleaned (we have three young boys), painted, repaired, trimmed, hauled and replaced all the things necessary to make the home presentable for rental. This was done efficiently and quickly. Communication from the agency was timely and concise. The home rented within four days of being placed on the market; the 20^th of July. I attribute this to the knowledge and experience the McKenna team has in managing real estate in the Las Vegas Valley. I recommend The McKenna team to anyone who is looking to rent out their property or looking for a property to rent.