Villa Serena Apartments

Came here to look as a last ditched effort since we were not having any luck into finding a house. The office staff was amazingly helpful & courteous. The units are fantastic. Very spacious & modern. The outside, contrary to other reviews, is clean as can be.
There was a lot of parking. It’s close to the freeway so for those who travel to work that makes it way easier.
We would have gladly moved here, the only reason we did not is due to our real estate agent calling us with a house offer that we ended up accepting.
I wish I could remember the young lady’s name that helped us. She was fantastic!

Keep driving! Where do I begin? The horrible landscaping that littters excessive leaves and pollen. The barking dogs and the owners that don’t pick up after the dogs. The air compressor that failed and left us with a loud air blower for one room for a week. The broken pipes that damaged our unit. The staff that doesn’t care about such issues and only argues to save their bottom line. The landscapers that blow leaves and dust into my front door walkway. The shut down of water for two days and being offered «portable toilets». The non-​stop noise from refurbishing adjoining units, including loud music from contractors. Oh… and the heated pool… not in use due to construction. Hopefully it’s finished by early spring. The positive… Upgrading units.

Definitely Not !!!
Cigarette Butts Everywhere littering and loitering loud neighbors In the parking lot till 3:00am on weekday nights when I first arrived it was beautiful and quiet but a few months into it these new tendants got very loud late at night smoking like there’s no tomorrow and littering like there’s not a care in the world this nice apartment complex went to the toilet thanks to these people and management doesn’t care as long as your paying rent you can practically do anything. 6 adults in a 2 bedroom apartment is a negative and with kids too!!! I will not be renewing my lease I’ll let these guys turn this place into dump which the carpet of cigarettes is already doing the talking HOPE MANAGEMENT TAKE THE LITTERING AND LOITERING
MORE SERIOUS FOR THE REST OF YOU STAYING THERE WISH YOU THE BEST OF LUCK

I love the complex! I came from a more luxury apartment complex so the amenities could be a bit better. I have a dog and the newly updated dog park is amazing!!! Management has been very helpful and courteous throughout my move. I use to live in his complex about 5 years ago. An compare to now the units look waaaaaaaaaay better! Not sure why people complain about this complex. Everything they complain about is foolish and I understand the management team does everything they can to help!
Update 12/​05/​2015
I am pretty sure it is illegal to allow 5 families to occupy 2 apartments. But I guess if they pay rent it’s ok here. I feel like background checks an more strict rules on the tenants should be enforced. I now live on top of what seems like 30 people constantly coming in and out. Smoking cigarettes an throwing them everywhere! The building has gotten worse since they moved in. Parking is obviously not enforced because they are always taking my spot. An they are so dirty smoking in there house an letting their 15 kids run back an forth through the apartments. Kinda ghetto villa Serena. Management should have never let people like that rent. It definitely brings value way down. I will definitely not be renewing my lease here next year. If those are the kind of people allowed to rent here. I’d rather not
#disappointedinmanagement

Do yourself a favor and live somewhere else.
I have lived at this location for over 2 years. I work out of town so I wanted a place to live that was in a good area but relatively cheap. When I chose Villa Serena, I chose it based on the management. At the time, they seemed like they would take care of the community and apartments. I never used to have an issue about maintenance being prompt.
New management took over in 2015 and I have no idea where they learned how to manage a property. My air conditioning broke and while maintenance was at my apartment fixing a couple of other things, I asked them to look at it. They changed the filter — asked me when was the last time I changed it. I told him I never had; I assumed that was their job since I was paying rent to live there. I was informed that I needed to change it once a month; to which I told him that I wouldn’t since I travel for work but they were more than welcome to doing it. Changing the filter didn’t help it so they came back the next day to clean it. Didn’t work. They came back the next day to look at the unit itself and left. Didn’t fix it. Finally I asked for a portable unit since it was over 100 degrees. I got one at the end of their working day. It would blow cold air for about 10 minutes then blow hot air. Broken piece of crap. I went into the office next day to complain to the manager. She informed me that they were going to look at it again. They figured that a pump was broken and needed to order a new one. I was told it would be 2 days. I finally got fed up and told them that they should put me up in a hotel since it was unbelievably hot in my place. They agreed and told me I had a limit and that I would be credited on my next rent. I went an entire week without working air conditioning before they finally got it fixed. Too bad it wasn’t working properly. I had to have them come back to fix the thermostat as it wasn’t reading properly. Also my credit for the hotel room was not put on my next months rent so I had to call them about it to put on the following.
They are making major renovations to the complex (which is good) but taking forever to fix the current issues of the tenant’s currently living there. I got a notice that my lease was up and to come down and resign. It was to go up an extra $ 75/​month. I told them that if it was that I would move out immediately. So my rent upon signing did not go up (pat myself on the back for my expert negotiating skills). I told her by me staying that I had a list of items that required to be fixed in my unit. It took a month of calling and sending in maintenance requests before someone finally came out to fix them. That is ridiculous and a breach of our rental contract.
As I said before, I travel for work. Our water bill is tacked onto our rent. The previous management would charge us based on the size of our unit and usage. I don’t think this management understands the concept because I am paying way more for water but I’m rarely there.
It is their responsibility to clean the common areas of the complex to which I mentioned that it was needed. The manager told me that it wasn’t their job to pick up after the tenants that leave a mess and to report to them any issues. I’m sorry but shouldn’t that be their job. Instead of sitting in your office, walk around the complex once a day. This was never an issue with the previous management.
The goal of management is to keep your current tenants happy, get rid of the problem tenants and draw in new great tenants. They suck at this. Pick a different complex.

I chose this place while I was a student because of the relatively cheap rent compared to the other complexes in the building. I. Stayed for three years, not because the the complex was so great, but because the cost and hassle of moving was greater than the cost and hassle if staying.
The low rent is a hook. After I was there, it seemed like I didn’t matter. Further, every time you go to discuss a new contract your rental price jumps up. I took a quote home to compare in my third year and when I brought it back the very next day, they said the 24 hour consideration period expired and added $ 10 per month. They knew they could because I foolishly revealed I would be in the midst of finals my move out date.
I was there long enough to see staff transition as well. The original management staff was friendly and considerate. In 2012, there was a change over and the front office staff seemed more like salesmen than hosts. Similarly, the maintenance staff change. But this change was for the better.
Somewhere in the first three months where I had a number of maintenance requests, I realized the staff was stealing from me. I was missing prescription medications, stamps, change I left out, and video games straight from the box. I talked to management and was told there was nothing they could do because there was no proof except empty medication bottles and empty video game cases. Later in my stay, the maintenance staff switched and I saw a notable improvement, but I was always present while they worked, which can be an inconvenience.
Lastly, the apartment designs, floor plans, and views are nothing special. Some stairs feel wobbly getting to the second floor. If you live on the Gibson side, you better enjoy top 50 because the car sales lots play it non-​stop over the loudspeaker even at night.
So bottom line: as a student looking to save money, this place was acceptable. Now that I have an income and a nice place to live, I realize how bad my experience was.
PS I will only mention things that happened to classmates like the guy who lives there and thinks he’s a security guard but is really just some guy hassling her, a resident who watches porn on the business center computers, another classmate who had his door kicked in, and one girl who had repeat roach infestations. Those things are just being mentioned and not part of my personal rating.

The apartments are decent, a tad out dated but they manage them well. However the people at the front office are extremely rude. They are always closing at least an hour early. It’s annoying because the office says they are open until a certain point and they are almost never there until then. They are also really terrible at logging in packages that are delivered. They lost mine for a good 5 days until someone finally decided to listen to me and look for it. I will definitely be speaking to management soon.

My first time living in Henderson and I’m very happy! My 2bdrm 2ba has everything we wanted. High ceilings, woodfloors in kitchen, dining room, hall, and bathrooms, brown carpet in living room& bedrooms, granite counter tops in kitchen, walk in closet, roman tub, wetbar, balcony with a great view of the mountains, & large storage closet. Good plus in master is that the toilet and sink are seperate. Very quiet neighborhood, great area to walk and ride bikes. Beautiful clubhouse, very clean gym with free water, heated pool and jacuzzi but I wish the grills were poolside for bbqing & dipping, they are outside the gate. Very pleasant security guard as well. Also close freeway access to the 95 & 215. Sunset station ia right around the corner and everystore you can think of. Super convenient.

The apartments are a little dated, but they are maintained well. The leasing office staff can be very rude. They made me feel bad about ending my lease and when they asked me why and if there was anything else they could do I told them. They only offered to do it on the day my notice was due, by then of course I had already secured another apartment. Then they input my move out date incorrectly and I had a failure to pay statement delivered by no mistake of my own. The maintenance staff was also rude on occasion. My toilet flooded late at night all over the bathroom and into the bedroom seeping into the carpet and closet. They told me I would have to wait to fix it until morning unless it was an emergency. I was under the impression that water damage in apartments was always an emergency. I used to recommend this apartment complex but I wouldn’t any more.