Zales Jewelers

If zero stars were an option that is without a doubt what they would get. My husband bought my engagement ring and my wedding band at this location. Thank god we got the insurance in it because I have had it for 16 months and the same diamond has fallen out of my ring twice. The first time I had only had the ring for 3 months. It’s one of the tiny diamonds in the wedding band that is protected by the large diamond on the engagement ring. Both rings are fused together. This last time the gave me a completion date of ⁹⁄₁₁. On ⁹⁄₁₄ we called and inquired on the status and got some lame run around. Today my husband called and they acted like they were doing us a favor by replacing the diamond for free… wth that’s why it’s got the life time warranty on it! That is why I take it in every 6 months to have it inspected! You messed up on your end and didn’t follow through with your job but you’re not accountable… what do you really care… you’re not the one without your wedding ring for the second time in 16 months. GO ANYWHERE BUT HERE FOR YOUR jewelry!

Diamonds are a girls best friend!
Located in the Galleria Mall, it’s near the red robin entrance. I realize shopping for jewelry is like going car shopping. Over eager sales people that tell you what you want to hear. Luckily for us, we received good service from Michelle. We weren’t pounced on the second we started browsing. She was very courteous and without being pushy.
As an anniversary gift, my husband wanted to shop for jewelry. Unfortunately he isn’t great at it. Fortunately for me, I picked out what I wanted. I’m one lucky girl! We walked out happy with our purchase without any frustration.
I’d happily come back to shop but my husband probably wouldn’t want it to be too frequent.

Let’s see, I could probably say one associate took genuine interest in my concern, and I am terrible for not knowing his name, so to the slender man with the long hair! Thank you for that. I ordered something online that came to my apartment in my name and because it was a gift I was a little surprised, nonetheless, I opened it, the box was beautiful, but where was the gift message? Oh I don’t know, perhaps typed on top of the receipt. Really unattractive, I went to the store just to inquire on how deliveries were, and was told that a separate card should have arrived. Ok, that’s fine but I just shared that I was disappointed that it came this way because had it been opened by that person it would have been sad. Moving on, I leave to find out if things remembered engraved the tiny thing, no, so I go back to ask if they do, a different associate helps me and I wondered if she even considered that perhaps this had any importance to me… She dropped the pendant and I said «wow dropping it» she grabs it off the table and says to me, «sorry, angel» in a condescending tone… My gift was an angel pendant.
#thumbsup
The manager shakes her head both times I was there when the associates had to ask her something, did she try to find ways to help? Nope, an upsale could have happened there, thanks for the outstanding customer service zales! I really enjoyed my experience.
#sarcasm

The wife and I go here biannually to get her wedding ring/​band cleaned and polished up. The staff is generally nice but not very attentive to you walking in for service. We’ll usually have to flag someone down to get the process going. Other than that, Zales does their job the way that they are supposed to… just wish they were a little more attentive to their customers instead of hanging out behind the counter.

Zales is where I got my beautiful heart necklace, from the shared hearts collection. The piece was well-​worth (price had dropped), and matched totally with my rose gold ring.
Too bad they don’t have varieties of jewelry compared to Ben Bridges or Jared. They don’t carry Rolex! WTH! It was a small store, inside the mall.
The staff is helpful, but maybe a bit pushy since he tried hard to sell me the warranty, told me a story about how his girlfriend lost her necklace, yadeeyadeeya, but of course, being me, I calculated that the expense does not offset the risk. His story may have worked with others, but not me. Anyways, happy with my necklace that I approved by first checking it out online, but probably won’t be coming back to Zales for a long time.