A Nobel Smile

I am really happy I found this place.
First of all Elena is really nice and helpful.
The office is very clean and pleasant and they use the latest high tech for crowns.
They happily accept my Delta Dental insurance and I was able to schedule many appointments ahead of time to accommodate my needs.
The Dr. Is very serious, but very professional and pleasant. He really cares about his work and he is doing an excellent job .
He is very patient as I am not a very easy customer when it comes to my teeth.

Unfortunately, my experience was not a good one. It began at the front door with the very unprofessional, unwelcoming «reception’ I received upon entering. i called last week to schedule an appointment. I had broken a tooth — was advised to come in between 5 and 5:15 to complete paperwork (first time at this office.) I got to the office at 5:20 and was advised I could not be seen, The receptionist said (with attitude) she was leaving to go home. She said the doctor advised me to get there at 5pm. (not true) Most first time visits require paperwork to be filled out I was prepared to do that. I did not know his office closed at 5:30 when the receptionist left. I had time to complete paperwork. She stated the doctor said he would not see me if she was not there. It was all so bazar. Her attitude was so uncaring and dismissive. In other words take it or leave it. I’m leaving it!!! You can bet I’ll be changing my dental plan during open enrollment so that I can RUN back to Hercules Dental!

Extremely disappointed in this dental office and staff. The receptionist made an appointment for my elderly parents and when my parents who had to wait for more than a month for their appointment. When they arrived at the office they were told by the Dr. Nguyen that there was no appointment scheduled for them even though they had their appointment card with the appointment date and time written on it. The doctor then told them that he could not even verify that the appointment was made because his assistant was not there and he could not contact her until 2 days later. He had no consideration for the fact that they had to wait over a month for this appointment and that his seemingly incompetent assistance didn’t even schedule the appointment on the computer. He did not offer to see them at all, stating he wanted to «verify» with his assistant that she actually gave us the appointment despite the fact we had an appointment card. He might have well insinuated that we took an appointment card from the desk and created our own appointment and then just showed up. Who does that??? Why would an 82 and 88 year old person steal an appointment card, write an appointment on the card and then just show up? After a lot of back and forth with this dentist, he reluctantly agreed to schedule one parent for a «20 minute» appointment in 2 days to assess what work they needed to have done. This is the WORST customer service I have EVER experienced with a medical professional. He did not want to even take responsibility for his staff’s mistakes and did not want to accommodate patients who obviously needed help and did not want to go out of his way to make up for the mistake that was made. I hope no one else has to ever experience anything like this because this was awful. I sincerely hope this man realizes one day that he will get old, and his parents will get old, and to have an experience like this with a «doctor» is extremely unprofessional and unacceptable!

The office is clean, quiet, and has high tech machinery. Elena was very friendly and works in the front at the desk and with the dentist. I was really surprised by how nice this place was and that my DMO was accepted, since my last dentist dropped me for my insurance before I even met her!
I was very pleased with his observations of my teeth. The things that I used to point out and question other dentists on, were explained. The dentist seems like an honest person. He didn’t require me to get a deep cleaning like Bright Dental tried to force me to have before allowing me to get a regular cleaning (I say it’s a scam). As a first time visitor, I’m already referring the guy. He could have been friendlier and introduced himself, but really I’m there for the teeth.

About a month ago I was flossing when a filling (installed by a previous dentist) fell out of my mouth. I freaked out and called Dr. Nguyen’s office. It was bad — I had two extreme cavities that had been running rampant and there was a possibility I might have to have a root canal. Usually when you hear this kind of news you get a bad feeling in your stomach. Not so in this case. Dr. Nguyen to the rescue!
His tech Alayna took X-​rays and photographs, all of which the Dr. used to educate me on what was happening. As usual, his explanations were thorough and reassuring, which I needed to hear. It took a few days to get back into the office to have the cavities filled, and though they were very deep and the procedure took a long time, Dr. Nguyen kept a close eye on me and made sure I wasn’t in any pain. He is a perfectionist and you can tell by his work that he never settles for «close enough». You can tell that he takes what he does very seriously, and to be honest, that is exactly why I think of him as a great dentist. I have confidence that he is in control and not going to mislead me or tell me something just to get me to shut up. He is straightforward and never condescending. He is also very friendly and takes time to be social with his patients as well. His tech Alayna is always there when I visit, and they really do a lot to make you feel at ease and take your mind off the fact that you are at the dentist. Highly recommended, and I love the new office!

My husband had a cap made for his tooth and installed with Dr. Nguyen. Hubby said his experience was good and we came from a very expensive dentist in Albany so I trust that Dr. Nguyen knows what he’s doing. I’ll probably switch over soon too.

I went to A Nobel Smile after a sloppy cleaning I received at my regular dentist. The staff here are much more knowledgeable and professional. The office is clean, well-​kept, and the ambiance put me at ease. The cleaning I received was so much more thorough than what I received at my regular dentist. Dr. Nguyen took the time to clean each of my tooth to ensure they were slime free.
I also had two big fillings done and was worried they might be sensitive post filling but to my surprise, I was able to eat without much (or at all) sensitivity. Dr. Nguyen is a seasoned dentist and his techniques are the best I’ve experienced. The service I received was phenomenal. I highly recommend this place for those who wants their teeth very well taken care of.