A&M Auto Repair & Towing

This morning, on my way to work, I stopped at a fast food place to grab breakfast. While I was waiting for my meal, a truck from A&M pulled up behind my car, and the driver opened my driver side door.
As soon as I noticed this, I immediately left the restaurant to my car, closed the car door, and asked the driver what he was doing with my car. He said he was towing it to San Diego, and that the owner has the keys. I told him that whoever that was does not, and informed him that this was my car. He said he was there for a Silver Toyota Prius, to which I responded «a silver Toyota Prius, in this town? Why didn’t you check the license plates?» He began to apologize, but I recorded his truck’s license plate number — 16068C1 — and noted the company name and phone number from the side of the truck, relocked my car door, and returned to wait for my breakfast, carefully watching the driver.
After getting to work, I called A&M. When I informed the dispatcher of the negligence, he began laughing, and explained that the previous night, one of the drivers brought in the car without telling him. He did not check, and sent out a driver, who found a car matching the description of the car he was sent for. He apologized (still laughing). I asked why no one bothered to compare license plates, and his tone became more defensive, telling me that he apologized already, and asked what I wanted. I informed him I would be making complaints here and elsewhere to inform others of the negligence of their company, since they attempted to illegally take possession of my property. He again stated that he apologized, and asked what I wanted.
Even if their excuse is to be believed, laughing at the situation is inappropriate, and lighthearted apologies are not sufficient when you admit that not just one person made a mistake, but three people in the same company made mistakes that nearly led to my property being taken illegally. If A&M took this more seriously, I wouldn’t have informed all of you.
Furthermore, if a towing company is contracted by the owners of a parking lot accidentally tow the wrong vehicles, they have a certain amount of protection due to that agreement. A&M, however, is not contracted to remove vehicles from this lot – they were hired by AAA. They did not attempt to sufficiently identify the vehicle.
I will be reporting this negligence wherever it is appropriate. There should be business and financial consequences when anyone attempts to take your car illegally.

Casar was awesome he helped get my car outta CostCo Gas Parking lot. He was funny and super honest vs the 1^st guy from California Automobile Center could do. Dropped me off at American Tire to get a new Starter.

I was completely impressed with the work of A&M when I locked my keys in the car. They arrived within 10 minutes of being called and had me back in my car in no time! Highly recommend!

Joseph is extremely helpful and insightful. He got to my location very quickly, and was happy to answer all of my questions. I am totally satisfied.

I received service from A&M Towing yesterday (5÷10÷16) through AAA. I was incredibly impressed with the service! David, the mechanic who helped me, was extremely knowledgable. He arrived earlier than the expected wait time provided to me by AAA, and was friendly upon arrival (which was helpful considering the stressful situation I was in!). When the first couple of things he tried on my car didn’t work, I was not very hopeful — but, he figured out what was wrong and my car was back up & running within 15 minutes! The issue with my car was something I figure is a pretty random occurrence, so he easily could’ve sent me to my dealer which likely would’ve resulted in a high cost bill. Lastly — David instructed me on what to do if my car should do the same thing, again. Needless to say — I am so appreciative for David’s expertise & positive attitude! I was very pleased with the service provided by A&M Auto Repair and Towing.

Israel the tow truck driver was dispatched as part of my AAA roadside assistance coverage.
He was on time, friendly and helped me disarm my alarm and get me back on the road in no time.
I could not have asked for better service.
Thanks Israel!

Pedro arrived up quickly and got to work on my flat tire. He put my spare on and even switched spare from the front to the back so that I would have a more comfortable drive. Pedro was friendly and quick and made a not so fun experience easy!

I needed a tow home today, and Riccardo from A&M was there within 20 minutes, towed me, and even went the extra mile of maneuvering my car onto my driveway for me! He is a rock star and had a great can-​do attitude. Love A&M! Thanks Riccardo!

I’ll start by saying, I was expecting it to be way more of a hassle than it was to get my truck towed. Thanks to A&M and the technician Joseph, I got what I needed taken care of. Speedy response time. Professional service. The technician had years of experience, and was able to tow the truck from the back coming from a small driveway on a steep incline on a busy street. These guys know exactly what they are doing, and if you have a AAA membership, you can rest a bit easier knowing these guys have your back.

Dead battery on New Year’s day. Of course, no auto repair shops open, so, waited until next day to call AAA. AAA called A&M and sent them to my home.
A&M called to confirm their arrival schedule (30 minutes), the driver showed up as expected.
The driver — Joseph — was very competent, very respectful — just a great guy. He did some diagnostic work and confirmed that I had both a dead battery and a bad alternator. I told him I’d already called Firestone and they were expecting me. Joseph didn’t try to switch me to some other repair shop, he hooked up my car and took me and the car to the repair shop.
No drama, no aggravation, and no paperwork. If I ever have to call A&M for another tow, I’ll be asking for Joseph.

Zero stars. I called AAA to come out to tow my van from Manhattan Beach to my home in Huntington Beach tonight. The driver was 10 mins over the 30 minute «wait time». I witnessed him driving I’m circles in the parking lot, but thought if this was my tow wouldn’t he call? So I went up to the truck and asked if he was waiting for me he said yes. He got put of his truck and proceeded into making excuses of why he couldn’t my van. I do have it wrapped with my business logo, and he said they don’t tow commercial vehicles. All trucks and vans are «commercial». I told him to I think you just don’t want to drive to HB. I called AAA to complain and come to find out he lied and said it was to heavy for his truck. He never looked in the van. My van had 1 aluminum latter inside and its a 1500 van. I’m glad I told his lazy ass to go «fuck yourself you fat lazy fuck». I knew he was full of shit the entire time.

A&M is located relatively close to my home, and I’ve called them a couple times over the past several months to jump my battery. They always respond quickly, have no trouble finding me, and deliver service without delay. Joseph was my most recent technician, and he was very kind and helpful, despite the fact that I idiotically left my lights on for days.
Having a dead battery is a very stressful experience, but it makes a huge difference to be able to call a company that I know will respond quickly and professionally.

After locking my keys in my trunk, Walter came through big time and opened up my car for me. He was polite, quick and very friendly.
Thanks again to Walter!

Pedro came out to where I was stranded. I was blown away by his great customer service skills. he’s polite knowledgeable and I’d use this towing again with more Pedros there to service my vehicle.

Last night my boyfriend locked his keys in his car. We called AAA and they sent out Walter from A&M Towing. He was SO nice and professional. He was able to get the car unlocked in a few minutes. By far the best customer service I have ever received from a towing company. Definitely keeping their card on file in case of any other vehicle mishaps.
Thanks for the help guys!

So yesterday my car wouldn’t start so I put in a service call with the Auto Club. Pedro from A&M Towing arrived, checked out the battery & alternator, and handed me a little printout before jump-​starting the car so I could take it to the mechanic. He was very knowledgeable and polite and I was on my way in no time. Thanks, Pedro!

My nearly new tire ran over a nail. Air escaped and tire went flat. Boo-​hiss. AAA sent A&M and they promptly arrived and changed to my spare. Joseph was the greatest in all ways.
Thanks Joseph; thanks A&M; thanks AAA.
No thanks at all to the nail, though!

Came out of the gym one night last week around 830pm and my car would not start! I was so tired and just wanted to get home, sit on the couch and have a glass of wine. My husband came to join me, but couldn’t get it to start. Called AAA and they dispatched A & M. Quoted me 30 minutes and they came in 15. He was very friendly, checked the battery which had a bad cell, so they charged me up enough for me to make it home. Yikes that was a scary ride.
Didn’t get charged, but gave them a nice tip for the effort.

A&M TOWING saved me
So it’s a nice Saturday and I decided to get out and try to enjoy the day while I ran some errands. I even got a much needed hair cut since I was starting to look like a wil-​da-​beast by the head. If you don’t already know I have curly hair so when it grows out it is NOT cute, at least NOT to me, especially in that in-​between-​stage of short and trying to grow it out long.
So after that I wanted to stop at my fav Thai restaurant in Redondo Beach to get some grub and it was DELICIOUS just in case you wanted to know! I walk out look at my back tire just as I was walking up to open the door and BAM… Is that I FRICKIN flat? Sure enough it was.
So I hopped in the car and pulled out my AAA card to give it a workout and called in my issue! They dispatched A&M TOWING to be there in 30 minutes or less. Not too bad since it was a GORGEOUS DAY! Before I knew it I saw the truck at the light and hopped out the car to wave wildly if needed in case he didn’t see me.
He got right to work changing my tire. He was CLEAN and SUPER PROFESSIONAL. He greeted me with a smile and I showed him my AAA card. I opened the trunk for him and he took out the spare tire that is hidden under the faux trunk floor! I love how it’s tucked away like that.
He got out his gloves and tools and commenced to taking the flat off and replacing it with the spare. I was really impressed that he was CAREFUL in were he placed the jack to hoist up my car so he didn’t damage anything.
After the tire was off I checked it out to see what I had rolled over because my tire was pretty new and had a lot of tread left. Sure enough I had found a nail in the road and drove right over it. It winked at me stuck in the tire tread. Can you believe that! Blasted nail! But I was thankful I didn’t have a blow out which I have in the past and it is NOT fun but it is NOT all the scary either. Just really didn’t want to experience that again.
Thank goodness I get insurance for the life of my tires so a little patch job should fit it or they will replace if for free. Either way no biggy to deal with. Once the A&M TOWING guy was done he put my tire in my plastic trash bag I keep in my trunk. A word to the wise. Keep a trash bag in your car in case you EVER get a flat. Those tires are FILTHY and the last thing you want is all that DIRT in your trunk, and on your trunk carpet or on any items you might have back there.
I think the waiting and getting the flat tire changed took about an hour and 15 minutes. Not too long. Aside from being a little tired I REALLY didn’t have to wait a long time and I did a little shopping while I waited at a nearby store. I also went back inside the restaurant and got a Thai tea to go.
Overall if I EVER got stuck again I would call them or NOT have a PROBLEM in AAA using them as a third party vendor to tow my car or change a tire.
Thanks for being QUICK, CLEAN and PROFESSIONAL.

Last Friday night I was stranded after seeing a band in the Redondo area, I tried to fix the problem to no avail so AAA was called and a truck was quickly dispatched. My car was taken care of and I had it home and parked in no time. To add insult to injury I locked my keys in the car, I knocked on the truck window of the departing driver and he opened his door and said, «You lock your keys in the car…». I just hung my head, he chuckled and said no problem. :o)
Come Monday, after failed attempts over the weekend to fix the problem, and off to the garage my car must go and another call to AAA. The same tow company arrived and again my car was carefully scooped up, this time I had to inform the driver that there was a change in destination, he didn’t even bat an eye and off we went.
The garage was unable to take on new work so I looked to stow my car back at my mom’s house, the trick is it’s a one car garage with a short, steep, incline that leads up to it. After considering which friend to call who might be around on a weekday morning I asked the driver if he could help with getting my car up the driveway. He smiled at my proposal and I could see he wanted to see how this was done, we both felt like kids, lol
My mom’s house is situated atop a small hill with a one lane street going up on one side, I directed the driver to take us up this street and detach my car a ways up. I told him to circle back around to my mom’s house and to call my cell to let me know when there were no cars. He did so and I coasted my car down the hill, gained the usual speed, made the turns and up my mom’s driveway with enough momentum to perfectly place my car in her garage. :o)
The driver had this big smile, «That was cool!», he said. I was just happy he was able to help with this. The guys at A&M Towing are cool, use them for all your tow needs!