Back To Basics Toys

I ordered two items for my son for Christmas, but because he’s three, it didn’t really matter if he got them by Xmas. Unfortunately the last ordered I’d placed with them was for my niece who lives in Minnesota (we’re in CA), and inadvertently had the order shipped to MN. I caught it as soon as I had received the confirmation and called them within 3 minutes (I know this because their rep said, «Wow, you submitted this order 3 minutes ago and you’re already calling us?!), to rectify the situation. The guy on the first call said it wouldn’t be a problem and flagged my account or something. So I called the next day to confirm and the second person didn’t have a record of any «flag» but said she’d do it and it wouldn’t be a problem. Another day goes by and I get an email confirmation that my items have shipped and are going (wait for it)… to Minnesota! So I call again and explain and after being on hold on and off for over a half an hour and not being able to speak to a supervisor («The supervisors are taking care of important matters» I was told), I was told a supervisor would call UPS to stop my delivery and they’d call me back. After 8 hours of not hearing, I call back and NO ONE knows what I“m talking about, including the supervisor I again couldn’t speak to but whose messaged was relayed by the person on the phone. This is the same person who told me it was my fault for putting the wrong address. I was just left a message from the supervisor that went exactly like this: «Mr. X this is Amy from Back to Basic Toys, unfortunately we’re not able to change the address on your package. Have a great holiday» I wish I was kidding.
Needless to say I’ll be reversing the charges with my credit card company and doing my best to spread this review to as many sites as possible. Unfortunately what is posted on the internet is true, the customer service sucks, they don’t care about the customer, and don’t have the first clue what customer service is.
This is why Amazon is taking over the world. At least they stand behind their products and procedures.