Z Shuttle

DO NOT work with this company! They are horrible and incompetent. It took almost three weeks to schedule service because the representative failed to answer emails. The day of the event the driver came 15 minutes early and was upset we were not downstairs.
We had a reservation for4 hours of service and the driver took an out of the way route to our destination in order to avoided tolls BOTH WAYS! This cut in to our time and he was upset we were «over time» at the end of the day.
The driver tried to charge us an additional $ 160 for overtime and gratuity even though he took an extra 30 minutes each way which caused the over time. We explained to him that it was his fault and regardless of the situation there was nothing in writing that we would have to pay that much.
He refused to take our cash tip and drive off in a haste. Overall, it was a horrible experience and almost ruined our time out.
Bottom Line: I WOULD NOT RECOMMEND THIS SERVICE TO ANYONE!!!

My family and I had a terrific experience dealing with Z Shuttle. We used them twice while in Washington, DC for a family graduation. They were responsible for transporting 14 family members to and from the ceremony as well as transporting to the family luncheon at Union Station.
The 15 passenger Mercedes Benz bus was not only awesome, but spacious as well.
We also used Z Shuttle’s Lincoln Town-​car to transport family members to BWI airport — they were on time both times and both of the drivers were very courteous.
I would recommend this service to anyone and feel totally comfortable doing so.
I wish them nothing but success.

TERRIBLE! AWFUL! HORRIFIC! UPSETTING! DO NOT USE THIS COMPANY!
We hired Zshuttle to shuttle guests to my wedding and back. Everything that could possibly go wrong, WENT WRONG! Here’s what happened:
–Sent them an email with all the details including date, times, addresses, and the number of passengers for a quote. The quote they sent me included all of the same info as well. They called a couple of days before the wedding and stated I never gave them the address for pickup. (This should have been my first clue to run the other way and drop this loser company!)
–On the day and time of pickup, they were not there. Called the company and the company says I told them a different time. I WAS BOILING! I knew I had in writing (in an email and from their quote) the correct time. Ultimately, the wedding guests (including my Dad who was walking me down the aisle) arrived over one hour late and the wedding started one and a half hour late.
–The guests on the shuttle were obviously inconvenienced as well since they waited around for an extra hour more than they needed to. What made it worse was the driver took the longest, most ridiculous route to the wedding location. A couple of the wedding guests ended up telling the driver which way to go. Shouldn’t these shuttles have GPS or drivers have directions to show the shortest route possible???
–20% gratuity is required and stated on the quote. This is certainly understandable. Though I didn’t want to, we gave a cash tip to the driver at the end of the day. We were NOT told however that drivers are not permitted to take tips and it was charged to our credit card. We basically paid the 20% gratuity twice.
–Quoted a great price but they overcharged our credit card for $ 200 more than what was quoted.
–Called to dispute the overcharge and they wanted us to fax over our credit card statement. Seemly, it was not easy enough for them to check their own statements of their own error!
I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY! Eventually, the company stated they got my pickup time confused with another wedding. They refunded some of the charges but it doesn’t makeup for the lost time that my wedding guests and I could have enjoyed together.