AutoZone

i have to complain about this store. RAYMOND WAS about to start taking out the trash, my husband asked for his assistance because he just had a stroke and the kid said he could not help him. thanks to jose g he saved the saved the day

Manager Damien really went above and beyond by installing the new battery I bought. Made an easy pit stop and painlessly saved us from a disaster that could’ve easily ruined our Memorial Day desert adventure!!! Thank you for some old fashioned customer service– corporate give a high five to Damien Copeland!

Four times now I have gone to this location, AFTER CALLING TO CONFIRM THE CORRECT PART!, and they sell me the wrong part, even after confirming again at the register! This is infuriating after driving across town, taking the truck apart to access said parts, and getting home to find the wrong part was sold to me! This is on two different occasions, 4 months apart! This location needs to start educating their sales reps on researching the correct part before selling parts, just to get a part out the door! I will not go back to Apple Valley Auto Zone! If you do, quadruple check your purchases and don’t trust the professionals because clearly they are not about customer satisfaction or knowledgable about WTF they are selling! If I could give ZERO STARS to match their ZERO F**** given, I would.
EDIT: I’m furious and this is for the APPLE VALLEY AUTOZONE! I’m sure the one on Balsam is great.

My car would not start so I got a jump start from my neighbor. I went to Auto Zone and told them that I was having problems with a battery I had purchased from them within the last two years. I didn’t have a receipt but they located my purchase with my cell number and found my warranty. The sales lady April was very professional. She removed and replaced the battery. No questions asked. Super happy with their customer service.

I’ve been going to this store for awhile now because they always go above and beyond to help. I’ve been to the Autozones on Palmdale road, and the one in Apple Valley but they dont compare to this one on Bear Valley Road in Victorville (across from walmart). They do indeed get quite busy in there but they are always helpful and knowledgeable. Autozone always has prices that cant be beat too. They have helped me out numerous times from installing things on my car, to being kind when I need to exchange something. Everyone here is nice and very helpful, from the workers that are just stocking products to the manager here. I highly reccomend this store.