Pep Boys

After waiting an hour past my appointment time for an oil change. I left. It wasn’t even busy. Mid day on a week day.

Where to begin… So this review is about 2 different visits. First off, I bought a set of the pep boys line tires last year and back in December i woke up to a flat tire, i took the tire off only to notice it was severe side wall failure. I took my car over to the pep boys off of Bear Valley and the gentleman there told me he did not have the tire in stock but evaluated my damaged tire telling me it had 75% tread left and that it was tire malfunction not anything i did and to take it over to the Main St location. I did… I drove over there, give them my car and wait. they come out an hour later and tell me that my tired only had 30% left (i watched the guy measure the tread left, he had to fight to find a place on the tire that measure so low) and that i caused the damage somehow which caused me to basically pay full price for a new tire (that was under warranty) and they tried to charge me mount and balance fee which was in the warranty it was stated to be waived, i had to pull the contract out and show him which he still tried to argue. I just told myself that i would go to America’s Tire next time and moved on.
I decided to give these guys another shot a couple days ago for something other than tires… BIG MISTAKE! I needed to buy a set of front rotors and pads (not rocket science) after i got their coupons in the mail i decided to run in there to get the brake stuff. OK so I walk in stand at the service counter for about 15 minutes with no acknowledgment from staff, meanwhile i see all of the employees standing up by the registers chatting and joking with each other. I then see a MANAGER come by the service counter who tells us that he will send someone back to help us in a moment. That MANAGER walked up to the group of employees and started chatting and laughing with them… did NOT send someone back to help us. at this point i was livid. I walked in about 6:30pm, i waited for 45 minutes after the manager said he would get someone (I desperately needed brake pads, i had no choice) yes 45 minutes of NO HELP from the employees that are paid to help customers!!! At 7:30 i got mad said forget it and went to another store for my purchase. As i walked out i told the group of employees that I no longer needed help i would be shopping elsewhere.
i will NEVER go in this store again!

Called in earlier this week to try to get 2 new tires for my car I told them I’d have to come in after work cause I work at Fort Irwin the guy acts like I’m slowly killing him. I come in this Sunday the Sales guy is spending hours at a time trying to make friends with the customer I explain which tires need to be replaced and he gets confused even though I explains clearly everyone else gets a discount in there for the ignorance but hey I dont

MAIN STREET PEP BOYS IN HESPERIA, not all… Worst customer service ever! I had an 8:00 oil change appointment I made two days prior. As I pulled in I noticed the main store was open and the car bays were up but chained. However, the bars were still down on the car repair waiting room entrance. I saw three employees standing around talking in the bays. I had to enter through the main store, I checked my phone it was 8:03. I saw a man waiting for service who walked out. I waited about 5 minutes, a woman from Enterprise Car Rental comes in. As she stands to my side an employee finally comes in and ignores me while they talk about exchanging cars. He takes her keys and she walks away. This guy then ignores me again and begins to walk out. I call out and inform him that I have an appointment and have been waiting. He mumbled something and walks out. Another guy comes in about a minute or so later. I inform him I had an 8:00 appointment. He tells me rudely «you were late so I gave it away to people here first». I replied «excuse me I was here at 803». He then mumbled «you were here at 805» as I was still talking. I was so irritated I stated «don’t tell me what time I got here I looked at my time and your doors were not even open yet I had to come in the store entrance and wait!» This guy then states «well I can see if we squeeze you in» as he starts to fill out a ticket. I told him he lost business and left. Based on his uniform he is a manger or assistant manager there! Tired of spending my money where customer service is bad. Be grateful to have a job and treat customers decent! I will not be back to this location ever again. The Pep Boys on Bear Valley Road is awesome though, never should have left them to go closer to home!

I was losing transmission fluid on my way to Sierra Nevada and stopped at this mechanic. There they told me that I had to pay 700 $ since it was a transmission problem. I decided to check with another mechanic who told that what had happened to me was because I had too much fluid and the car (Jeep Grand Cherokee) was regulating itself and throwing the excess of fluid away.
I don’t think they wanted to rip me off, but I was about to spend half of my salary because of their evaluation mistake.

I want to say this very clear. I am not someone who gives reviews but I have to say Elizabeth the parts manager was amazing. She was not only courteous but extremely helpful. I was so impressed with her performance I tried to contact her boss and express what a delight she was to work with. I did get in touch with a gentleman named Ben Rojas an area director for the Los Angeles area and I hope she is promoted with a pay raise. Good job Pep Boys you have a leader in your corporation.
Mike

Just bought an alternator for my 92 vw gti. Great price and very helpful people. they took the pulley off the old one and put it on the new for me.

4 hours for an oil change while service personnel chatted on their cell phones. I pointed this out to the manager who is apparently afraid of his employees. There was no management or supervision. Will not go here again for so much as a bottle of windshield washer fluid. Do yourself a favor and spend your money where they care about your return business

Danny was extremely helpful when getting my brakes done. He put in every effort to make sure I was able to get the lowest price for their best package. Now I have ceramic brakes with a 2 ½ year warranty on labor and a lifetime warranty on the parts. Peace of mind finally!
As other reviews have pointed out, the service may be a bit slower than other pep boys but that is because everyone is coming here to get their work done!

PepBoys at Main and 9^th, Hesperia. Claimed to have the right part, didn’t, kept vehicle over night, «fixed the problem» but it was still there, are now claiming it was something else. They also charged $ 300 more than the estimate. Look at the other Unilocal reviews, and take your car somewhere else!

Danny was amazing! A shrader valve went out on my truck and Danny was kind and helpful. People like this do not exist like they did years ago. He was knowledgable, helpful and very kind. Employees like Danny and Michael will keep me recommending and coming back to Pep boys. Those guys need promotions!!! Thank you for getting us back down the hill!!! You were a blessing!!!

Super slow service at the Hesperia location first and last time to this location. Don’t recommend it!!! Don’t even deserve a star

Friday night 8:10 p.m. RV and horse trailer blow a tire on the horse trailer with three horses in it call Pep Boys in Victorville they say they close but Hesperia should be open and they should have the tires we need. Victorville store call Hesperia store verified tires are there and the Herperia store wait for us to get there. Hesperia store was so excited to see us pull up with horses. They immediately changed two brand new tires moved to old tires including a spare and got us back on the road again. Kudos to Danny for the extra effort and the rest of the crew that did the work.

Every time I go to this Pep Boys location the employees are always very helpful and get me in and out in an extremely timely manner. I had a dead battery on Sunday and they not only tested it, replaced it, but made sure my alternator was working properly all in 20 minutes! Thanks Guys!

Went in right as they opened at 9:00am to have my alternator replaced. Originally I was told that the job wouldn’t take more than three hours or so. Three hour later I check on my car and the tech hasn’t even removed the old alternator yet. Worst of all I see him hop on computer to google instuctions on how to replace a Honda alternator. Eight hour later they finally finish and as I’m testing out the car in their parking lot I notice that my AC isn’t blowing cold anymore. I go back to the service department but I was told that all the mechanics had gone home for the day. The service department is opened until 9:00pm but there aren’t any techs after 5:00pm? Come to find out later the tech didn’t reconnect the AC compressor.
It seem to me that they had a very inexperienced crew. On top of that, in the eight hours I was there, they were gone for at least a total of three hours for lunches or breaks.

Great service. Quick as well. Technician working on my car was very friendly and explained things to me clearly.
I would definitely recommend this location. I will continue to get my oil changed and all my other car needs at Pep Boys.

Well were to begin. I took my 2008 Silverado to these guys two days ago for a tune-​up and break inspection. They did the tune-​up and following the break inspection in they told me I needed new breaks all the way around.
I came in the afternoon once I got the money for the breaks and after having my truck on the lift for about 3 hours they told me that the technician (who was the second one of the day) couldn’t do the breaks because they claimed that the drums and rotors were junk. My bill went from $ 500 to almost $ 800. They also tried to claim that the place that mounted my tires (American tire) had screwed up the lugs on my passenger rear.
Before I left the afternoon tech told me that he had to do alot of leg work because the service people out front gave him the wrong specs for my truck. This lead me to have great concern about wither I was being given the run around all day.
I took my truck to Best car wash and lube on bear valley road the next day and got the work done for $ 250.00.
They confirmed that their was nothing wrong with the drums, rotors, or my lugs. He also advised me that I was the second person to come in that had issues with pep boys that day.
I will never again take my vehicle or my wife’s car to these ripoff artists. My advise, go to best car wash. They are cheap, friendly, and you get a free wash and clean whenever they do any work to your vehicle. If you want want your skin and wallet intact, avoid pep boys on main street at all costs.

It was nice not being hounded about trying to fix everything on my car to take my money, but it was awkward walking in and just getting stared at by the people at the service desk until I started talking. They got me in for an oil change right away but then failed to let me know when my car was finished so I wasted an extra half hour at least sitting in the waiting area waiting for someone to come fill me in that my car was done. So after going outside and seeing my truck parked in the parking lot with all my windows down… For who knows how long I went to the service desk to see if they were done and they were. Would have been a better experience if they let you know when your car was done and didn’t leave it wide open in the parking lot…

Wrote the wrong review at the wrong place, however the manager was on top of things and replied to me in concern. GO here instead of the one on Seventh st. Trust me, the other place is a nightmare.