Mannington Wood Floors

DO NOT BUY! I would also give them zero stars if I could. The floor is beautiful but is not durable at all. I am having the same issue as Harriet L. The floor is chipping and peeling up in places. Mannington will do nothing about it stating that it is my fault. My 10 month old son dropped a plastic cup on the floor and chipped it. We have multiple chips in random places and have no clue how they got there. We have been very careful and taken precautions to try and keep from having problems. We have pads under all of our furniture, pads under all of our rugs, etc. We have had the floor for less than a year. It started chipping after 6 months. Awful floor, awful company. I will never buy Mannington again or recommend their product.

ZERO STARS, WORST PRODUCT EVER! DO NOT BUY THIS BRAND ANY OF THEIR PRODUCTS! THEY DO NOT STAND BEHIND THEIR PRODUCT. I had my whole house installed with their Laminate hardwood flooring, With in a week I called to let them know it was not smooth all the seams showed and that the laminate was pulling up from the floor, It took over 5 months to get them to do anything, They finally got a private inspector who said the flooring is defective, they sent me a letter that they would replace the laminate floor but I would have to pay to reinstall it, and I would have to get the same floor. Now why after spending 9000 dollars to do my home would I put the same shit that didn’t even look good the first week. And if they admit it is defective why should I pay to reinstall it. Their product is horrible, I am thinking of suing them for my money back, I want nothing to do with their crap product. DO NOT PURCHASE MANNINGTON PRODUCTS, THEY DO NOT BACK THEIR PRODUCTS OR STAND BY THEIR WARRANTY.

IF POSSIBLE I WOULD GIVE ZERO STARS. DO NOT I REPEAT DO NOT PURCHASE A MANNINGTON LAMINATE FLOOR PRODUCT.
I purchased one about 10 years ago when I had my kitchen redone. I was told at the time that the product would be as durable and lasting as well as hardwood flooring. I WAS LIED TO. I live alone and I walk around my house barefoot. My kitchen floor is Full of cuts, nicks, and the laminate itself is peeling up in places. And like another reviewer, when I wrote to complain I was told it was nothing that could be done about. By the way my hard wood floors are 60 years old and doing just fine.

2÷4÷2008
This is a major warning for people who are considering installing laminate flooring in their homes. We bought a Mannington «oak» product back in 2001, follwed by two more installations in ’05 & ’07.
I contacted Mannington because we need to replace some planks. I have been told that because our flooring issues are not covered under warranty, that there is nothing they can do. To our dismay, they changed the model we had purchased 3 times and they have no replacements. In order for us to do any repairs now, we would have to replace the whole room. Mannington has our money and could care less about our problem. I would caution anyone considering this type of flooring, especially from Mannington, to buy something else from another company.

Mannington Blue Ridge Hickory Engineered Hardwood (premium, 25 year warranty) was installed in our new home. Within 18 months the flooring exhibited cracks at the end of the boards and within 24 months the boards began peeling and cracking. Within 36 months — the boards had severe cracks and splits; in fact — if you walked on the floor barefoot — you got splinters in your feets. Mannington agreed to send an inspector who verified that the condition was throughout the house; the inspector indicated that the boards may not have been kiln dried as all environmental conditions were within the Mannington specifications (i.e. humidity was within the specified range, there was no excessive moisture, floor cleaner used was approved). He stated that he would submit a report to Mannington within the week and we should request a copy of the assessment. When we spoke to Mannington, however, they refused to provide a copy of the report — stating they paid for it and it was confidential! And although Mannington reps confirmed that the report did NOT identify any environmental or installation conditions which could have caused the splintering — Mannington insisted that this did not mean that the product failure was due to a manufacturing defect. This made no sense of course… if the product failure was not caused by environmental conditions in the home or by improper care — the only other cause could be manufacturing issues. To appease us, Mannington agreed to have the installer take out three boards and return them to the factory for analysis; per Mannington the results of that analysis were «findings of severe cracks and splits of unknown cause»; since cause was unknown — the claim was denied. They said that although their warraanty states that they warrant against buckling, warping, spearate of plies (and all these were present in our flooring) — the warranty is only valid if the home owner can prove it was due to their manufacturing process… and since the consumer has no way to do that — they rarely have to stand behind their warranty (yes — the joke is on the consumer). CONCLUSION– Mannington does not stand behind it’s products. The 25 year warranty is worthless. Do NOT buy from Mannington. Retailer/​installer confirmed this has been his experience with Mannington and he no longer recommends consumers the brand. CONTACTS at Mannington: Monica Miller and Rebecca Wiley (her Supervisor). Note — I have left weekly messages for them; no call backs! A perfect example of poor customer service.