Roadrunner Moving & Storage Cleveland

Note that my review was removed by Unilocal — as this business appears under multiple sites. This was the Ohio based branch that made my move and is the one that I am reviewing.
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This review represents the culmination of several months of wrangling with one of the worst companies I’ve ever had the DISpleasure of working with, and one of the most painful customer experiences that I’ve ever had in my life here on earth. I will break the review into a couple segments for clarity.
This is a painful review to write, and I will make sure this review goes to both Angie’s List and Unilocal as well as
.
Bullet Points:
Overpromise, Underdeliver. High Pressure Sales tactics. Poor customer service and follow up. I quote: «You’ll be satisfied with our service. We’ll make you happy. We’re very proud of our Angie’s list B+ rating»
The Plan:
Day 1: 8 – 12 am arrival, half day to pack.
Day 2: Transport to target city
Day 3: 8 am delivery.
Actual:
Day 1 arrival: 4:30 pm. Stopped work at 10:30 pm
Promised to restart packing at 8:00 am and finish by 10:30 the next day.
Much wrangling with the operations part of their service who had very different sets of plans for us. Changes in pricing. Insurance offered. We ultimately took it due to the large numbers of disconcerting elements to the service. Call backs were not performed — we had to call them ourselves to finish conversations with the company. The team hadn’t eaten all day, and were very fatigued upon arrival, so we fed them.
Day 2 arrived at 8:20, finished packing 3:00 pm, after multiple push backs.
My parents, in their 70s were to wait at target site. The personnel promised to be mindful of my parents age and assured us that they would update us if there would be further delays. At least to take care of my parents.
Day 3: Texted to get information from personnel, and were told they’d be 20 minutes late since they had to get breakfast (reasonable). 9:30, still no arrival.
Once they arrived, it became clear that they would not be able to complete the task themselves (these were not large, muscular workers) and we hired several additional workers
to help them finish the job — with the help of building management.
It is impossible to overstate how much we tried to inform the company the particulars of the new site, which were not internally conveyed to their moving team.
Damages to several appliances and statues noted on arrival. Claims filed a little while after to their claims department. The claims were denied, but their email was sent to the wrong address and we never received follow up until we pursued the matter ourselves. They later told us they received a bounced email, but didn’t bother to check the email address they had used to send to us.
At any rate, all claims were denied as they don’t cover appliances or statues — which was not made clear to us at time of purchase of insurance.
What’s the point of insurance if it doesn’t cover anything?
Phone calls from management were non-​existent.
Summary:
Horrid experience.
Lowest rating possible.
Highly unprofessional.
Avoid if at all possible.

Best movers in Cleveland! A friend recommended me to check them out and they were the real deal. Took care of my stuff, and even for a small apartment move with a small budget, it was reasonably priced.

Great company! I had them take care of a family member who was moving from Cleveland to Columbus. They were on time, prepared and quick. There were many expensive pieces that we were worried about being moved, but they handled these very carefully and respectfully. Not a single broken or lost item on the move!
Great moving company!
Definitely recommend!