Cyber Knight Computers

Excellent service and very reasonably priced! I keep coming back year after year because they do such a good job. This time I had a problem with the keyboard for my laptop and they had to replace it as well as cleaning up some Malware that I didn’t know was there (even though I run various programs to find such stuff and get rid of it). When I got my computer back, there was such a wonderful difference. It was running so smooth and fast!

I brought my husband’s computer in here after my daughter puked on the keyboard. It was a MacBook from about five or six years ago, which turned out to be problematic. The owner was super nice and really wonderful with my daughter, unfortunately because of the age of the MacBook it was hard to find a part, so they ended up returning it without repairing it. The nice part, at least, was that the (reasonable) diagnostic fee was waived because they were unable to repair it. Had they actually been able to fix it I would’ve given five stars, sadly it wasn’t in the cards.

I am very happy with the repair made on my computer. I found the staff to be friendly and informative. The service rate was explained very clearly and my repairs were quite reasonable.

I replaced my laptop’s harddrive but could not get it to be recognized. Not only did Mike get it working, he charged less than the original quote. And that was after multiple mistakes I made which caused extra worktime. While installing the operating system, he applied all the updates. That saved me much time.
I drove quite a distance after reading the many reviews on Google. It was well worth it. I highly recommend Cyber Knight.

First, to respond to the previous commenter: Yes, the owner is extremely knowledgeable and Cyber Knight now has an office manager! My husband and I have been customers of theirs since 2008. We have found them to have always been organized in the capacities that are most important. For example, they always immediately label all the computer parts when brought in, phone is almost always answered by a live person and when not, calls are returned promptly, estimates are given close to or before their time prediction and they stay in touch for any repair decisions.
We both highly recommend Cyber Knight Computers and have referred friends and family members there. As with good auto repair, computer repair requires you have a trust-​worthy and knowledgeable technician. We trust the owner and the techs at Cyber Knight to give give us honest and informed choices. They are not out to sell or make money by misleading. We have a computer that was custom built several years ago. Cyber Knight has helped us decide when it was worth it to replace parts or to invest in a new computer. The techs never attempted to pressure us; rather laid out the realities of the options. The owner Mike, has always been available for a second opinion, if desired.
This past summer we chose to add memory in two components to match the way our computer was set up. It increased speed beautifully and it functions comparably or better than many newer computers. It took a knowledgeable tech to see that our old computer was actually designed to have high-​end capacity and would benefit more with 2 smaller memories added than with one larger one. The slight price differential and accompanying advantages were clearly explained to us. (Though, not being a tech person myself, I’ve forgotten much of it, so please forgive any error in my attempt at explanation.) Cyber Knight has always given us fair prices for both repair and for purchases. We have a beautiful new monitor that cost less than from the major chains.
What I find most valuable is the combination of high integrity and availability of the Cyber Knight employees. They regularly go above and beyond to help me out with small and large computer problems. The techs have given me a lot of extra advice at no charge with me calling and asking for their opinion. I feel that not only do we have a reliable computer shop to go to, but that I also have a team of experts to call upon when needed. (I’m hoping that they don’t get bombarded from this comment.)
Cyber Knight does service a lot of Rutgers Students, so at certain times in the semester there may be higher demand and a longer wait for service. Cyber Knight will also come to your home to service the computer there and that can be faster, but the hourly charge is higher. Even at their highest volume time, I’ve never had to wait more than 6 days to have my computer looked at and often it’s been the next day.

The owner seemed to be very knowledgeable and was helpful but disorganized. They seriously need a secretary in there!