BikeSource

Bike Source has the most complete selection of good quality biking equipment and supplies within 10 mile of my home. The staff are all bikers themselves and know how to direct you in the right direction or show you what is the latest in new technology. They are also very friendly. The prices are not always the best (there are cheaper stores in north Denver), but I love the service.

Go to Golden Bike shop instead, or Wheat Ridge Cyclery. These guys are not experienced and would be better as greeters at Walmart.
Went in with my husband to buy a new bike for myself. Sales guy was rude to us right away, stating that women should be on full suspension, no matter what… even on a 29er (I am 5.8″, expert racer).
OK, pretty much the most stupid thing to ever be said, but OK, sometimes people are stupid, let us see what you have.
Sales guy keeps being rude, stops helping when my husband mentioned he was going to buy a bike today too, and joked if there were any deals… wow, dude just walked away.
Anyways, My husband found a bike in his size 4,500 USD, and the sales guy lies right to his face on the model year (last years bike), husband shows him the internet photo of the manufacturers website stating the correct model year and the sales guy’s mistake, but the guy refuses to acknowledge it… seriously?
We left. they lost 6,500 worth of sales because of stupidity.

BikeSource in HR is as good as it gets. Super knowledgeable team with great quality stuff. Blake is the best fit expert I have worked with. Their service team is also very good! I have a complicated 29er set up and they keep it shifting smoothly. I drive all the way from Evergreen to go to this shop.

Bought a bike here on the recommendation of a friend. I will not be going back.
I came in late June to get sized and find the right bike for me as I have not owned a bike in 15+ years. Found it but didn’t have the truck with me, so I had to come back a couple days later to buy the bike and bring it home. The bike I test rode was sold, so they looked in the back and eventually found the same one (after trying to upsell me about 4 times because the sales woman did not want to keep looking for the one I wanted). I did not test ride this one before bringing it home, which I now know was a big mistake. I bought the bike July 3.
The first time I rode the bike, the chain would not stay on the rear gears — kept jumping around. And the dérailleur was bent even though it had never touched anything while under my care. The shop eventually agreed to replace the rear cassette and dérailleur, although they clearly felt as if I had done the damage, and told me so several times. They then told me if I wanted the job done quickly that I would have to drive to one of their other stores to get the parts and deliver them. When I finally picked it up, I got a lecture about being careful (with a mountain bike!) from both the tech as well as the cashier.
This past weekend, I was riding and took a very minor fall. The bike fell on me and I have a couple bruises, that’s it. But the left handlebar hit the ground and the right gear shifter quit working. Instead of getting a lecture, followed by a denial of warranty from them, I took it to Bicycle Village. I would rather pay out of pocket for my own repairs than deal with them anymore.
Customer service matters and they do not have it.

Stopped in today for an accessory. I was very impressed with the customer service and customer service is one of my biggest pet peeves. It’s a pretty well stocked store from what I saw from first glance. I didn’t walk around the entire store, but browsed a majority of it. The staff is super friendly, not pushy whatsoever and very knowledgeable to boot. Prices are not wholesale that’s for sure, but I rather pay a few bucks more just to talk with an experienced staff member who knows their way around a bike; not arrogant or conceited know it all who is out to impress you.

Last Summer I purchased a hybrid bike for myself here, this past weekend I purchased a mountain bike for my seven year old. Both times someone was quick to offer help. However, since both times we were looking at bikes in the «inexpensive» range, I feel like we were given the bare minimum when it came to help asking us questions and offering suggestions as to sizing, etc. I wanted it to feel like a more collaborative experience rather than me asking what I thought were the right questions and hoping that they weren’t just rushing me out for a quick sell.
I do like that they offer free service on their bikes for quick adjustments, etc. I’ll be bringing my bike and my son’s bike in soon for sure, just to get everything tuned in after a few weeks of riding.
People here are definitely nice, and they do sell a quality brand (Specialized), but there’s just something missing from the experience for me to give them that coveted 5^th star.

Paul got my bike in last weekend and swapped my wheels so I could ride with my partner and actually keep up! Thank you so much Paul for squeezing me in at a super busy time :)

Knowing NOTHING about bikes I searched «Bike stores» in my gps and found this gem. I was fixing up a bike for my daughter who is learning to ride and needed some new tires. Of course they found what I needed and priced fair so I bought them. After she was up and running I needed a bike to go out with her. It had been 10 plus years since I had gotten on a bike.
I checked Amazon, target and Walmart. I didn’t want anything too special. You can’t test drive on Amazon and finding anyone with and knowledge at target was a big stretch. So… I went back to «the source». Looked around. Told a sales guy what I was looking for. He said «I’m not supposed to advertise this but you’re a good guy. Come back Friday for our big sale and you’ll get some free stuff if you guy a bike. Just look around and get a better feel for what you’re looking for then come back».
So I anxiously awaited Friday and came back. At this point I knew exactly what I wanted. A hybrid bike. Something I could take to the mountains but also something I could use at wash park with my daughter. They were a bit out of my price range though. Until I found… The one. It was exactly what I wanted. $ 100 more than I wanted to spend BUT I was getting close to $ 100 worth of stuff I would need. Especially the helmet. Target had a decent bike for $ 300 but it didn’t come with a free nice helmet, water bottle holder, carry pack and FREE tuneups for life. The sales guy got it all tunes up. Gave my a thorough run through on how everything worked and sized me for the bike. I couldn’t be happier with my many trips to this store and now forbid to go anywhere else. My girlfriends bike will be bought at this store as well as my daughters future bikes. That’s for teaching me and being honest.

I purchased my bike here and have been coming back for Service for years. The Service guys have always been friendly and helpful. Blake who does the bike fitting is passionate about his job and wants to see you have the best experience. It’s a shop I definitely feel comfortable recommending to my friends.

Dropped off Bike for winter shock service. Mechanics seemed to know their stuff.
Will write more when the bike is back.

We were in the store last Friday and were looking at hybrid bikes. There was only one other person in the store at the time and we did not have a sale person ask us if we needed any help for 20 minutes. We finally went up to the counter to ask if we could test ride the bike. My wife test rode the bike and really liked it but wanted to know if we could get it for a cheaper price? The lady said that she would have to talk with her manager first. She said that we could put the bike on hold and she would let us know on Sunday what the manager said. Here it is the following Saturday and we still have not heard back yet. We had been to the other Bike Source stores in Denver and they had great customer service. I am not sure what is wrong with this store but we will most likely never go back.

This used to be my bike shop of choice. In fact, I have purchased 6 bikes from them. Over the last year or so though the attitude has gone down hill. I was just in there a few minutes ago and I was talking with the guy who runs the shop about some foot issues. I could tell he really didn’t want to help me, he just wanted me to schedule a fit, spend the money and maybe we can help you.
A few years back these guys were pretty customer oriented, not so anymore, it is too bad.
I have probably spent over $ 12k on bikes over the years, but my next bike wont be from these guys. I would rather drive all the way to Campus Bikes or something and get treated right.

My family and I went to many bike shops around the area… and this was one of the that makes you realize how elitist this hobby can be! The have a great selection of bikes, and a lot of staff. But they were all really into cycling, and must like working there for the discounts on bikes, componets and gear. We went on a tuesday afternoon, not a very busy time… ask about the differences between a few mountain bikes… and we got a sales person who admittedly was a (road guy) and did not know much about mountain. (neither did we). First rule of sales is to know your product… and when he asked for help from the manager, the manager would not come from around his computer screen and did not make any eye contact. My wife wanted to ride a bike in the exact size… and the manager said he had one in stock. Then he literally said a bunch industry terms «my build lis is 10 deep, and we order out units weekly… but if you give us 20% down we will do the build out today». Clear as mud… but we took to mean give us your money and we will build the bike that I have in the warehouse. I understand the risk of ordering a bike from the factory and needing a deposit, but if you have a bike you have in stock and have no other bike ready to test, why would we put money down to test ride a bike? There are a ton of bike shops in the area… skip this one.

I stopped by this shop to see what was wrong with my bike while on the bike path. Talked to a really nice guy who looked at my bike, he got me a quote and we set up an appointment for me to drop the bike off the following day. When I dropped my bike off another guy wanted to look and diagnose my bike rather than look at the quote for what I specifically wanted to do. I felt like I was at a tire shop or used car dealer as opposed to a bike shop. Granted, yes, I may have needed a tune up, but he didn’t even bother to just look at the original quote. The service was done rather quickly, which was good — but then I got a call saying my bike chain was too small and that it would cost $ 35 for the chain and $ 15 for the labor. I said, no thanks (thinking that I only use the middle ring on my front anyway and I have replaced chains before, thus I don’t need to spend the money) and went to pick up my bike. One of my links was broke — apparently the tech went out to test my bike and had cycled it through all the gears… and then broke my chain.

This works! Everyone here is bright, knowledgeable and friendly. Top notch bikes, great prices, big staff of Technicians and sales staff. Zach and Conner were great in helping us shop without pressure just good information and advice. Everyone here knows their stuff and loves to ride.

What a great bunch of guys! I have purchased two bikes from this shop and am extremely happy with both of them. Blake is a great guy to find when you go in, he knows a ridicules amount about bikes and is not pushy about selling.