IMX Pilates of Highlands Ranch

I love the instructors. The people there are so friendly. It’s not as easy as you think to do the classes. I always leave feeling like I got a great workout.

I became familiar with this business when they held pilates classes in a local park this past summer. I really enjoyed those, primarily because of one male teacher who was friendly and inviting. So I decided to purchase a special they had advertised — $ 99 for 12 sessions to be used in 30 days. It was required that I have an introductory session with the owner before I could use my package.
We eventually found a time that worked between our travels/​schedules. I arrived for my appointment, and for some reason she didn’t have me on the books for that day. While driving home to check my calendar so I could reschedule, she called, apologized, and said she had found me on her schedule for a week later, but she could meet two days later instead. I agreed, and showed up for my appointment on the scheduled day and time.
When I arrived, I could hear voices in the back room (no one was in the large studio area). Knowing they hold private sessions, I sat in the waiting area. I saw the owner come out of the back room and bring something to the back of the main studio, then she took a bag of what appeared to be trash out the back door. At no point did she acknowledge me. I continued to wait, when 15 minutes after my appointment time she walked to the front of the studio, saw me sitting there, yet proceeded to put up a poster near the cash register without acknowledging me. When done, she turned around and said «did we have an appointment?»
I said yes, that we had rescheduled from two days earlier. She looked at her computer and said she didn’t have time to work with me as she needed 45 minutes and only had 30. Then she said she’d refund my money. I commented that the business must be doing pretty well to turn away business, to which she responded that they were very busy. When asked why they ran specials if they were so busy, she ignored my question and just repeated that she’d refund me the money. After questioning her to understand what was going on, all she would say was she didn’t think our personalities would mesh.
I found this comment uncalled for since all of our communications, primarily email, were cordial. However, I agree with her… I would never treat someone so rudely! It took 2 months to get the appointment, and to have her act like I was an imposition on her busy day was way out of line. As a business owner, with an appointment on the books, one would think she would be anticipating the appointment rather than taking garbage out. And especially after having to reschedule due to her calendar error just two days before!
Oh well… I will take my money to a place where they appreciate it, and where I’m treated with dignity and respect.

I have not exercised in years and have had 3 major surgeries in the last 2. A friend suggested that I join imx Pilates HR so I tried it. I absolutely LOVE this studio, its instructors and the members! The instructors all know every member by name and really keep close eye on us as we workout to be sure that our form is correct and to keep us from injuries. Pilates on the reformer is a great way for me to exercise and feel that I am getting stronger (especially my core) with every class I take!
Don’t wait join now and enjoy exercising in our Highlands Ranch community!

Incredible instructors! IM=X Pilates is fantastic, you will get a great workout while building your core and creating lean, long muscles. The studio is beautiful! I highly recommend IM=X Pilates. If you want to get in shape, love small classes this is the place for you.