Hillsborough Irrigation & Landscape Services

We decided to go with them since the previous owners of our house used them. When he arrived no «good morning» and when he is done no «good bye, have a nice day, we will send you invoice». Nothing. After initiation he told me that 3 heads are broken and needs to be replaced (we were aware of two). I asked for an estimate. He said they cannot give one. He needs to leave now if I want to get an estimate and come back after we receive it. Really!!! Since I work and do not have time to wait for them again I said fine let’s do it. Since I asked for an estimate and them again and looking forward for the extra invoice for the head replacement.

I though it was me but I read the two reviews posted and there appears to be a pattern. Hillsborough Irrigation sends out untrained personal and then the office staff are rude to you when you try to correct the situation. Ken, the owner then treats you like you need him and not the reverse way around. I was a customer for over 10 years and they sent an incompetent employee that had no people skills. I asked him twice what he was looking for when one zone would not blow out during a winterizing of our irrigation system. He said he was looking for a valve while flailing his arms up and down. Finally he said he would have to leave in fifteen minutes. I then asked again what he was trying to do. he said he was looking for the control boxes. i said if he said that to me i would have showed it to you in 20 seconds. Long story short, Hillsborough Irrigation and its employees are not customer oriented. Use some other company.

As a long time customer of Hillsborough Irrigation and Belle Mead Nursey, I have used both their services for a number of years without issue. I was however, flabbergasted by how I was treated recently. During last year’s irrigation system close, I was told that one of my sprinkler head was broken and needed to be replaced by email. I was further contacted by the Hillsborough Irrigation by telephone this spring for the same repair. After we permitted Hillsborough Irrigation onsite for the said repair, the repair person spent 30 minutes walking around the yard but couldn’t find the issue described. Later, he noted a totally unrelated issue and told us that he would need to reschedule for a separate appointment since time wasn’t sufficient do this repair. A few days later, a bill arrived in my mailbox for $ 100 for «repair» which never took place. I naturally felt that after I bring this issue to the billing department, the error would be corrected. But after repeated phone conversations and email conversations, they simply told me there was «no error» and stopped replying to my email. Further, the repair person obviously was dishonest since I was told that «he dug around the yard for 30 minutes» when no grounds was ever broken. I am now working through BBB try to obtain redress for this issue. As a long time Belle Mead resident (lived here over 15 years), I felt betrayed for the many years of service/​product purchase with both companies. After reading through Maureen’s complain, I believe behavior described is not isolated but with a pattern of abuses. I urge you to reconsider before trusting Hillsborough Irrigation for any of your service needs. Needless to say, I am extremely disappointed at the practice as well as the work ethics at Hillsborough Irrigation.

We used Hillsborough Irrigation for our sprinkler service since the previous owners of our home used them to install/​service.
About a year ago we also hired Hillsborough to complete a drainage project at our home. In hiring Hillsborough, we explained that we needed the drainage to be installed at a certain depth due to another pending project that was to be completed at a later date. It comes to pass about a year later that Hillsborough installed the drainage with duct tape… YES DUCT TAPE. After discovering the duct tape, we dug a little further out and closer to our house to also discover there is little to no pitch on the drainage that was installed and there is standing water in the PVC system itself. Not to mention they did not dig the system low enough for us to complete the 2^nd phase of the project. Keep in mind we paid them in FULL.
We called the owner Ken out to our home to inspect and he refused to fix the system his workers put in with DUCT tape stating that his part of the project «works» and we didn’t pave part of our driveway yet. Now I can understand his part of the argument, while I disagree — fine, you don’t want to redo the entire system, I get it. We ended the conversation there, agreeing to disagree and left it alone. (FYI…we are now fixing the drainage ourselves).
I recently called Hillsborough to have them winterize our sprinklers and I was told by someone in the office we would have to go elsewhere for our services. I asked her why and she said because of billing issues. I told her we have always paid our bills timely. And she said well «you are going to have to go elsewhere» and hung up on me.
I have never been so disappointed about how someone runs their business. I am a customer that was unhappy with the services performed and merely asked for an explanation because of the quality of work (or lack there of). I have never been so disrespected by a company and so disappointed about how Ken runs his business. I can’t believe that after all of this while we were still willing to use them for irrigation services, I was so rudely treated by the staff.