SuperGeeks Computer Repair

Hard to find geeks you can trust. Took in my apple laptop. Got excellent service and honest advice. Not here to rip you off for money. Here for great service.

I took my Macbook Pro in to the shop and spoke with Ian about a problem with my screen freezing up and doing all other sorts of crazy things. He said Troy would be the one who could help me, but that Troy was in Kona. He put me on the phone with Troy, who then came by my house the next morning and looked at my computer. Troy made the correct diagnosis, and we agreed I would bring my computer in on Monday for their express service (which is only $ 25 more, btw). And so I offered Troy some $$$ for the house call, and he declined it. And then he called me about an hour later and said that Ian had researched the problem with my computer and that it was actually quite common in my particular model of Macbook Pro. He said Apple was replacing the logic board for free, but that they were not an authorized Mac service center. He gave me the name of the computer service center down the street from them and told me they would be able to fix it for free. Now that’s great customer service! I went to SuperGeeks because of their great Unilocal reviews, and I just wanted to add my own. Five stars all the way!

I wish I could give even more stars than the five I’ve given. I started having problems with my MacBook Air a little more than a year ago. I immediately took it to the Mac Store, where I was told that I needed a new logic board — and that they could do it for $ 920. They blamed the slowness and constant fan on a blown thermal sensor. I said no thanks and bought a cheaper PC notebook instead. I then took the Air to a MacBook auth’d repair shop in Silicon Valley… They also suggested a new logic board. Something told me to take it to SuperGeeks today. I am so happy that I did. In less than an hour of leaving it, Joe called me to say that my Air was ready to be picked up. What? Yes. Ready. Repaired. The kernel_​task that was hogging all of my system’s resources was corrupt. He simply removed it and added one that was not corrupt. And the price was beyond reasonable. I am so thankful. So grateful. Will tell everyone experiencing computer problems that they need SuperGeeks in their lives!!! You guys rock!!!

Thank you Troy, for all the help at thundering seas Jewelry store.

Great service and expert advice simply the best in town

I brought my 6 year old HP laptop to Troy because I was having problems with the harddrive. There were also issues with some of the software I had installed. He took it in and called me a few days later after running a number of tests and confirmed the harddrive was history and offered suggestions. He also was able to give me some fair and honest quotes on what it would take to fix the problem. I opted to replace the harddrive since there were no other hardware problems. A week or so later, he called and told me it was ready.
Needless to say, I was very impressed with his service. Not only did he replace the harddrive, but he was able to completely remove a bunch of unwanted software I had on there and transfer all my files and other operating software.
Bottomline: Fair, Honest and I would (and will) recommend him to my friends!

Troy Schumaker is the franchise owner of the SuperGeeks-​Hilo. I’ve taken my Sony VAIO desktop and laptop to Troy over the past few months. He’s done a great job each time. Took Mom’s Sony VAIO laptop to Troy as well. He installed all needed repairs and updates (known and unknown), installed new hard drives (provided prices for hard drives before installation) and RAM, and performed PC checks on all machines. Troy does a great job all the time. He explains well and provides an update before finalizing service. He’s a small business owner and performs all intake, estimates, service, and repair. He also does printers, monitors, ipads, and ipods. I’ll always take my machines to Troy. He’s a mellow Mad Computer Scienist!