Criterion Diamonds

My fiancé bought my engagement ring here. I was thrilled with it, and loved the center stone being an Old European Cut stone. I also loved it was custom made and I knew no one else had my exact ring. Everything was fine until shortly after we got married.
A small diamond was missing one morning when I looked down. At this point I’d had the ring 1 year and 3 months. We went into Criterion Diamond expecting to have them fix it free of charge as it should last longer then that amount of time. We were charged 40.00 to have the small diamond replaced. They said they only provide a one year warranty on the jewelry. I was ok thinking it would be a one time thing. I even had it cleaned and assumed it would be checked over to make sure no other diamonds were loose or close to falling out. I tried speaking with a sales rep there about what could have caused it so I could be extra careful in the future. I was told it can just get caught on things sometimes and come loose.
During that trip my husband and I even picked 2 bands I wanted and were planning to purchase them in the near future.
The following week I look down at my ring and another different diamond is gone. I couldn’t believe it. Hadn’t they checked it over?! Yes we have the ring insured but for a tiny diamond replacement of 40 dollars it’s not worth taking a claim out.
I’ve yet to go in and pay 40 to have it fixed as I am waiting for another to fall out and make my trip a bit more worth it. We live 45 minutes away. We will not be getting my bands there, deciding instead to go with a more familiar name that has a lifetime warranty on their jewelry.
I’m sad this happened as they make beautiful stuff but if you cannot trust it to stand the test of time, why buy there?

Fantastic customer service! They’ve made many amazing custom pieces for me and I’ve never had a single issue! Great jewelry and great people!

Buyer beware. No refunds given no matter the circumstance. I also think they are overpriced.

HORRIBLE SERVICE! !!! I got a custom wedding band made from here and one of my diamonds fell out. I went up there to see if they could fix it and they said no because my warranty was up. It had been over a year since my purchase by a few months. They said it would cost $ 60 to replace a tiny diamond which is outrageous! That is almost a 3^rd of the total price of the ring. Then I asked if I bring a diamond in could they install it for free. They said they might work with me on price and they don’t cut diamonds there. The jewelry designer is Very arrogant and snobby. I will never do business with them again.

DO NOT get ANY hand made jewelry from CRITERION DIAMONDS! They will take a year, NEVER follow up with you and you will have to follow up after they said they would and don’t, tell you it will be done next Friday and then that date passes and then they will say next Friday and continue the cycle. Not once but twice I had a ring designed from them for my wedding and the stones kept falling out. Not to mention, I did not have a ring for my wedding because they never started on my design because I apparently didn’t respond to an email… EVER HEARD OF A PHONE? So I got my ring 2 months after I was married and it lasted a month and the stones kept falling out INCLUDING THE BIG STONE. We asked for a refund and they said NO only store credit, so I had them design a new ring. After a month into the design I was sent an email saying it would be 100% complete by next Friday. I did not get the ring until 4 months later… I again asked for a refund and they said no. So, I took the ring and had it all of 24 hours and 4 diamonds had fallen out. Again, I asked for a refund and they said no. I have been married for 10 months and I wear NO RING on my finger. Refusal for a refund, on 3 attempts, will be the worst thing they could have done. I will be taking this to court!!! I will drag it out for years if I have too. CUSTOMER SERVICE — GET SOME! ! ! ! !

This is a great jewelry store! They have beautiful pieces in the store, for all different events/​occasions in life. They also buy your gold/​silver. When you go to sell your old jewelry they are very honest with you. If you better off taking the jewelry back because they can’t give you much money for it, they will tell you just that. The owner, Mark, is a really nice guy… very upbeat and lively! The rest of the staff is very nice too, and have been there for a long time… David especially. They also take links out of watches, practically for free! Last time I went in there (Dec. 2014) I got links taken out of 4 watches I got for Christmas. While I was in there I saw they had those awesome wooden watches for sale. That might be on my bday list ;) Anyways– great place for jewelry, sizing, engraving, everything!
Oh! Closed on Sundays– be careful what day you travel up there!