Vine and Barrel

This liquor store has a great selection of wines, beers & Spirits but their customer service skills are the worst I have ever come across. They are just so rude and have no interest in creating any sort of rapport with their clients whatsoever !!! I purchased a bottle of Marsala wine which was $ 6.70mper bottle, took it to the checkout and the lady just grunted at me $ 14,60 and I said sorry and she just looks at the till and said that because I have input twice, no apologies, is there anything else we can do for you, have a nice day, nothing. Perhaps they have forgotten that the grocery stores will be selling wine soon,

I was looking for a limited release Goose Island Bourbon County beer that had a suggested retail price of $ 9.99 a bottle. I called v&b when they opened to see if they had any in stock. They told me they did and that it was $ 12 and a limit of one per person. I showed up 30 min later and asked the guy at the counter where I could find them. He sent me to a guy in the back to find out. When I asked him, he acted like he couldn’t be bothered with my question and sent me back up front to get them behind the counter. The guy at the counter rang me up and told me $ 40. I told him I had called earlier and was quoted $ 12 per bottle. He went to the office and asked the owner about the price. When he came back, he told me they were still $ 40, even though I was told a different price just 30 min before. I understand it’s a private business and can sell their items for whatever they want, but when you tell a customer one price and change it right after and won’t honor the stated price, I want nothing to do with that business. Especially when they price gouge.
If you don’t need help and just want a quick grab and go, it’s probably ok. If you’re looking for speciality or limited bottles, go elsewhere, like Riverside Wine. I called them and they were friendly and courteous. There were selling each bottle for $ 9.99 and even put one on hold for me because I was 30 min away. That’s the way you run a good business.

I normally only rate restaurants, but I decided to rate this liquor store to speak to their service.
First, the good. Their selection is good. I have almost always found what I’m looking for here.
Now the bad. Their customer service is terrible, especially so. No one ever offers to help you find anything. And at the register, not a single employee will look at you, much less smile or ask you if you need anything else. I can’t remember the last time anyone even uttered a word toward me or my significant other in there. Surliness. Contempt. That is what they seem to specialize in. And we’re never going back again. There are other, better liquor stores close by.

Decently stocked store, conveniently located on the east side of Hixson Pike. Recent expansion has served the location well.
Prices are in line with other stores in the area.
Store inventory tilts toward mainstream (popular) brands, however some sizes are not in stock. Very weak in tequila selection.
Parking better on the side (non-​pike) lot.