Hertz Rent A Car

Horrible customer service!!! Patricia had the WORST attitude. She needs to work on her customer service skills. Hertz as a company should really update their system. My visa/​debit card can be used either way. EVERYWHERE I have gone shopping the option of using your bank card as either debit or credit card. Get a new system! How can you make a prepaid reservation online have with a debit/​credit card and then when you go to check in your denied your reservation. Best part is when they told me to go to another rental company that takes debit/​credit card. Unbelievable!!! What’s the point to making a prepaid purchase if your not going to honor the reservation!!!

Typical Hertz, did not have the car we reserved. Stuck us in a cheaper, smaller car, with no usb cell phone outlet for charges. Car was not available when we arrived even though we arrived after our scheduled pickup time. Would highly recommend you avoid Hertz in Hoboken!

I have nothing bad to say about this location. Sometimes Hertz can be on the pricier side for rentals compared to competitors in the area. But, with my Optimum discount and being a gold member they have been very competitive. The fact that they are 2 blocks away helps too.
Every time I have been here the service has been prompt and friendly, I have only dealt with one girl and one gentleman there, both have been great. I accidentally left my house keys in the car overnight. I went back first thing the next morning and they stopped what they were doing, opened the car up and let me get my keys.
For a basic rental these are pretty much my go-​to. I don’t dabble in the hourly stuff because I usually need a car for the entire day which is more cost effective to rent for the whole day. The fact that they are next to a gas station is nice so you can fill up before you drop off without having to hunt for a station.

This was the first time i ever had to deal with this company, and after this incident, it’s my last. I called to be picked up from my mechanic before I even got to the shop so i can save time, and they said they will be there in 20 minues. I go to my mechanic, dropped off my car waited another 20 minutes, called again, they transfered me back and forth to 3 diffrent location! finally i got someone on the line saying «oh yea, sorry, we forgot to send someone, they will be there in 20 minutes.» I waited another 20– 30 minutes, THEY NEVER SHOWED UP!!! never showed up. My mechanic had to call a diffrent company because he was closing up, so he stayed an extra hour waiting with me after closing so he can get someone to pick me up. I was furious, i couldnt even call back because they had already closed! So unprofessional!

Great Location! Really friendly staff and super helpful. I live in Manhattan and on multiple occasions have made the trip to this location to pick up my rental. The team goes out of their way to make sure you receive the best deal possible.

Rented the car over the weekend, returned it overnight with a full tank of gas (took a photo as proof). Hertz sends me a bill charging me for almost an entire tank! I call Hertz Hoboken, and speak to the manager. He says it was Hertz Central who made this charge (on what basis, not clear) and promises to have the claim submitted and refunded within a day — and get back to me with a confirmation. Three days pass — it’s radio silence from Hertz. I call again — he now says that it will take up to 12 business days for them to refund me the money. Not good.

This dealership is great! Brantley, one of the managers, has completely come to my rescue more than once after I was left stranded by Hertz’s terrible ²⁴⁄₇ hourly rental «service». The staff here is very friendly, helpful, and understanding. They truly understand customer service!

Well, despite my previous horrific experience I went back… Not too many options anyways… And it was … Perfect… Total reversal in terms of experience… I will go back and hopefully it will be more of the same and none of the first !

Surprisingly quick, easy, and painless. Rented a car for a 1 week vacation up to Maine and back. Total cost was $ 288 and got a sweet 2013 ford focus with over 40+mpg. Was really expecting a horrible experience but I simply showed up at my reservation time, got the keys and was off. Drop off was just as easy, just dropped the keys off and that was it. No hidden charges or anything. Staff was nice. Def the way to go if you live in Manhattan and want to rent a car cheaply for more than a day.

I rent from the Hoboken Hertz for work almost every week. I’ve been very impressed by the service and they always have an excellent selection of cars. It’s definitely the best option in the Hoboken/​Jersey City area.

Rented a car here on Saturday and was impressed with the quick service. However, when I got in the car I noticed animal hair all over the place — didn’t have the time to go back in to switch cars so it was a buzzkill. Would recommend renting somewhere else since in my experience they don’t clean the interior of their vehicles.

I wanted to return a car on Saturday afternoon and because they close at 1:00 pm I had to park the car somewhere overnight (they close their lot so there is no key drop off). The car I had didn’t have any wiper fluid and when I mentioned that when I returned it, they didn’t note it so the next person isn’t going to have wiper fluid either. Next time I’m going to try Enterprise. Options are limited in Hoboken.