Firestone Complete Auto Care

What a positive car experience I have had going to this Firestone location in Holly Springs! If you’re looking for a place to take your car where you’re going to be taken care of, have no fear! I don’t know a lot about cars, so the knowledge that their employees have provided me with has been a breath of fresh air!

They called to tell me they missed estimating/​servicing the transfer case when going over my transmission. I wanted it done, and they added it to my bill. Good follow through. They said they only had the raised white letter version of the tire in stock (I was quoted the plain black version) but they said they would honor their original quote so it would not cost me any more — this was nice, so thanks! I actually prefer the looks of this tire type anyway so I see it as a big plus. Also, I had major work done on 2 cars — I maxed out my new Firestone credit card — total bill $ 2400 — the staff worked with me to use multiple coupons during both transactions so I could get all the work done at one appointment at the lowest price. To me that was VERY important. I think corporate should encourage this behavior in their Stores. I can’t say enough nice things about Rance (manager) and James and Cameron. They asked questions, listened to my needs and goals, and fixed my cars right the first time. What’s most important is they have earned my trust — they are not trying to upsell me, they are trying to get my cars repaired at the lowest price. I’ll upsell myself if explained why some product or service is better. I am going to tell all my friends and neighbors about this Firestone location, it is so hard to find a good, honest service center to take your car. I’m actually looking forward to going back for my next service.

We went in on a Sunday for an oil change, tire rotation, and possibly an alignment (if necessary). We were told the car would be ready by 4:30 (we took it in first thing in the morning) and went about our day. At around 3, my husband called to see if the car would be ready since we were out running errands. Not yet, no problem. We went home and waited bearing in mind that we had plans that evening at 5 with family and needed the car to be ready on time. At 4:15, my husband called before we left to make sure it was ready. Nope, not yet, and would be a bit on the later side. No problem. We finally went up there around 4:45 to get the car. Not ready. I had my dog with me in our other vehicle and my husband was inside for maybe 20 minutes… I could see my car in the bay lifted… not ready… Frustrating to say the least. Calling your family when you’re coming for Sunday dinner to ask them to keep it warm while you wait on your (now) late car to be ready is annoying. I wish they would’ve been honest and said it would be around 5 or after because we would’ve just picked it up the next day. Service is fine — promptness is not.

Don’t recommend this place. When there with a power steering problem and they wanted to replace my whole front end. Found out at a «real repair» shop that what I really needed was two new hoses. I agree, just stick to tires and maybe oil changes

Great customer service from Clint. The tires were the right price. No hidden fees no pressure to get more work done. My vehicle was ready when promised. This is still a relatively new location, and they are heading in the right direction of becoming a great full service auto repair facility.

I am editing my review because the Firestone Corporate office cared and made sure that our concerns were taken care of. I still feel that one needs to make sure you get your verbal quote in writing before having service at this location.

Horrible experience. Was talked into spending over $ 2000 on brakes and tires. They definitely took advantage of a single woman. My tires had not been identified as an issue at my last oil change and yet miraculously they were all at the end of their existence three months later. Stay far away.

Have had several positive experiences at this Firestone! The customer service is great, prices are reasonable and wait times are short. Worked with George and John and both were professional and helpful. Definitely plan on going back. I drive 30 minutes just to go to this location.

We had a very bad experience at this Firestone in Holly Springs. We unfortunately made the mistake of letting them «try» and fix the air conditioner on our vehicle. They simply could not fix it. After taking the vehicle in several times and missing work in order to do, we still do not have an air condition that works in the vehicle. The are a tire store and they should stick to tires, because they can’t do anything else.