Mr. Electric of Greater Naperville

I had called the Mr. Electric contractor I had used before, but apparently his location closed and the call rolled over to Naperville Mr. Electric. Bottom line, the technician who arrived did manage to get the breaker to stay on for the overhead lights in the kitchen, and to get the gas fireplace lighting again with the electrical switch rather than just lighting manually. So that was good. But the technician had to call his boss for pricing, and I didn’t end up having them do any further diagnostic work because I felt that my old electrician would have charged less.
I wasn’t comfortable with the way this operation works. When the call initially rolled over to Naperville it felt more like I was calling in to a call center for Comcast than an electrician. They offered a window between 10−−12, then asked me to take a window of 8−−12. They promised a confirmation email, which I never received. Jeff did call to let me know Tony would be arriving around 10:00, and Tony actually arrived around 9:30. They scheduled promptly, but since they only referred to the person they sent out as a «technician» I don’t actually know if he was a licensed electrician. Maybe he was, but he wasn’t authorized to quote pricing, and he didn’t even have any kind of service order with him. The manager Jeff texted me a photograph of a service order, because I wasn’t willing to pay without some kind of documentation. When I said I would prefer it by email, because the image was small and wouldn’t correct from the sideways view, he said I could email it to myself and then it would be emailed. The work order he texted me said only «service call» and the price. I am accustomed to all other contractors detailing what work was done and what was advised for future reference. This didn’t even list the technician’s name (Tony).
I ended up paying $ 150 for the visit alone, and since the lights and fireplace are at least temporarily working, that seemed fair enough for now. But I would never use this company again based on the way they do business.

Mr. electric (815)272−2900
After calling 3 different places I finally decided to give these guys a call and it was the best decision. I had called early afternoon and josh and Jeff had arrived within an hour … Not expecting such a quick response ! They were very kind and didn’t seem to take advantage like some do. We had buzzing behind our fridge outlet and they fixed it right up. So glad we made the call ! They loved our dog too, and we love people like that!

I wish there was 0 stars. Even 1 is to many for them. Called and made an appointment on Monday Aug. 31^st. Appointment confirmed for Wednesday Sept. 2^nd. Got a call near the appointed time and told a problem had come up on a job, and they would appreciate it if we could reschedule/​I understand things happen, then they told me the next appointment would be Sept. 8^th, the following week. I said not acceptable. So we worked out a time for Thursday the 3^rd of Sept, between 12:00 noon, and 2 P.M. The tech showed up at almost 2:50 P.M. With the impression that he was doing us a favor by showing up. As far as the shoe coverings, and cleanliness, Non-​exsistant. We have eggshell colored carpets, he walked up our stairs twice without coverings. When my wife questioned him he said Oh, Yeah, I’ll get them next time I go upstairs. t this point I was informed that there would be a $ 200.00 diagnostic charge, and it was separate from any work, meaning parts, and labor. WHOAAAAA!!! I called the office before he had chance to look at anything and was told, «The technicians make their own pricing? REALLY? Not in this house he doesn’t. I told the tech he was not needed anymore and it was like he was Glad we told him to leave. At that time I called the company back, and asked to speak to Jim Knapp, supossidly the owner, was informed he’s not in BUT, will return your call. That was about 3:15 P.M. We had a dinner function to be at at 6:30 P. M and we had to leave. It is now 1:10 A.M. and no call, (left my cell phone number, and house number, and no message left on house phone. I was informed that it could be a wall switch, AND /​OR a breaker in the main box. I said that could be 1, 2, 3, 4, 5 hundred dollars. The tech answered with YEP, could be. Later today I’m calling Home Advisory and telling them about Mr. Electric. I will also try Jim Knapp again, but for some reason I have a feeling I’ll never hear from him again. PLEASE! PLESE! PLEASE!!! If ever given the oppurtunity to call this company Read the phone number and throw it out. Don’t even think of dialing that number. THE WORST!!!

A local power outage caused our main breaker to give out, so we needed an electrician and we needed one fast. Like an idiot, I called the first one I could find online: Mr. Electric. I knew I was in trouble when the sales guy showed up in a shiny Hummer. Suffice it to say, what should have been a $ 200 replacement of the main breaker turned into a $ 2,000 replacement of our entire panel.
The tech who showed up had almost none of the essential tools he needed. He had no flashlight. I repeat: AN ELECTRICIAN WHO DOESN’T BRING A FLASHLIGHT WITH HIM. The sales guy and I were standing behind the tech with our iPhones lighting the box so he could work at first. Then I had to LEND HIM A SCREWDRIVER so he could remove the breaker. Once the sales guy left, the tech BORROWED SCENTED CANDLES FROM OUR BATHROOM to light his work area. My wife was so freaked out that he was going to burn down our house that she ran out and bought an LED work light. On top of this, the sales guy — who was a big, physically intimidating man (I can’t imagine being, say, a housewife stuck alone with the guy) — was very evasive about their warranty and was constantly on the phone ignoring us while he was here.
Basically, we paid a premium price to be bullied and have work done by someone who seemed incompetent. I’m planning to have another electrician come out and double-​check the guy’s work. I will never, never, ever use Mr. Electric again for anything. STAY AWAY FROM THEM!

So, a guy smelling of cheap cigarettes shows up in a rusty white van from the 70s, quotes me $ 650 for a job that takes an hour. I was overcharged by more than $ 500 — the guy basically replaced a faulty outlet and (unnecessarily) ran some wires to the fuse box. Reading other reviews I know I’m not the first to suffer through a Mr. Electric job — make sure you are not the next.

I recently hired Mr. Electric Naperville branch to perform a routine task of adding 2 reassessed lights (in addition to 4 already in existence) in my dinning room. Electrician named Jim came on time and gave my wife an astronomical quote of $ 880 ! After I called and let him know that, last time I checked, both lights would cost hardly over $ 100, leaving almost $ 800 for labor, he quickly reduced his quote to $ 400. They did a sloppy job cutting into my Sheetrock in the ceiling. After I asked him to fix it, Jim promised me to install a ring around the light to cover the cuts. Well, 2 months and 11 phone calls later, I gave up. I simply would not recommend Naperville branch of Mr. electric to anybody ! Very disappointing!