Chili’s Grill & Bar

Would give it less than 1 star if I could. The service was slow and sat a long time without refills. When the food came out our daughter was brought the wrong food, when they corrected it her chicken fingers were so burnt they could not be eaten. And Chili’s is our favorite restaurant… won’t be back to this one!!!

The service here was horrible ! We waited an hour to be seated and several things about the order were wrong once we finally received it !

We ate here with our daughter and grand daughters. I was nervous about coming because of the negative reviews. The service was great. Actually, the food tasted very good. The problem is our daughter called us afterward and asked if we felt O.K. She told us she got violently ill while breast feeding her daughter. My husband and I were fine. She ate the turkey sandwich and we ate different items. I felt so bad for her and wasn’t sure if she would pass the illness to her daughter through the breast milk. Luckily, it didn’t and I told her to report this illness to the heath department. None of us will ever eat here again!

This. Chili’s. Was. Horrible. Omg. Never again during dinner hours.
Now in all fairness I’ve been here before during «happy hour» time at the bar & had wonderful service. Great drinks too! Whoever the day time bartender is… she’s good. My carnitas tacos were good as usual!
Now back to the review. Slow service on this particular night. We had a server who forgot that we said NO salt on our margaritas. (Which btw took 15 min for the drinks to come out) Cool. We’re pretty fun girls so we didn’t send them back… that’s wasting alcohol. Thats a no no lol! So as we continued to drink our salty almost watery margaritas we were finally ready to order. It took our server forever to come back. Once she finally came & took our orders we didn’t see her again until after the meal. AFTER! She asked if we needed anything & we’re looking like. well no. We’re finished now. Now time for the check… once again it took her forever to get back. Forever. I love… love me some good margaritas & Tex mex from Chili’s but this location is a no go!

I travel around a lot and have visited many chill’s restaurants in my time and by far this is the worst one !!! So bad I wouldn’t even give them one star !!!

The food was fine the service was bad I sat at the bar and the waitress had carried on conversations with 2 other people i waited for my food around 20 minutes and she did not let me know how long it will be before my food was ready I won’t be coming back if u come to town or live in Homewood don’t go here the trussivlle Chile’s is much better

I wish I would have read the reviews before going here. It’s close to my hotel and I wasn’t in the mood for exploring. Normally Chili’s is a decent place to eat and great for margaritas. This location is HORRIBLE, run away!!!
Waitress is friendly but service is very slow and there were not many patrons. My food took a long time to come out and was luke warm at best. The amount of salt on everything was ridiculous. My broccoli was pale, soggy and very salty. My chicken was like grilled cardboard and my quinoa was cold and oily. It was a healthy option on the menu but in real life nothing about it was healthy.
While eating there was a LIVE adult german cockroach on the wall. The floor was fillthy and nothing seemed clean.
My server never came to check on me after eating so I used the self pay option on the table. My waitress sees me doing the survey while delivering food to a nearby table and runs over to me. Nervously she asks me if I just did the survey. I told her I had. Now she is very concerned and asked if I said I was coming back. I informed her that I gave them poor scores and that no I would never come back. She got really upset and asked why, I explained about the horrible food, the roach, the dirty restaurant and she told me that was disgusting and I should have told her. She asked me to wait so she could get her manager. I declined because unfortunately I had already eaten the food and I had already paid, there was nothing they could do for me.
If you are so worried about people turning in bad surveys maybe you should clean your establishment, get pest control and serve better quality meals.
I repeat, run away, don’t eat here!!!

I would rather eat the $ 20 bill I spent here than buy the meal again.
— Service at the bar took forever. Waitress was very polite, but every step of the process was extremely drawn out.
— Asked for the salad to come out first, but had to ask for it again once the main course came out. Fresco salad, aka a handful of spring mix with a bit of cheese and oily dressing. Not worth $ 3.80.
— Main course came 30min after ordering. Grilled smoked chicken burrito. It tasted on par with something I’d make in my microwave. Very, very bland.

This is our go to chain restaurant when we visit Birmingham. Chipotle flatbread as an appetizer was an epic fail. Nothing more than soggy pizza crust with a greasy mess thrown on top. It was so bad the manager took it off the bill. That was the bad, now for the good… The service was exceptional! Positive attitudes and smiles all around. I ordered the shrimp tacos and they were a little lacking in flavor. The manager brought out a sauce to put on them and it made all the difference in the world. I can not say enough about the exceptional customer service. Great Job! We will be back.

Jennifer was our server and she was lovely!
She made sure we were taken care of.
I read the other reviews and, there was food on the floor and it took a minute to be greeted at the door but, Jennifer made up for it in her diligence to make sure we were happy. The fajitas were good.
I even liked the carnitas. My husbands burger was fresh and cooked to his liking. I got the $ 2 happy hour margarita and it was good.

1 star is too much.
After reading the reviews my wife and I thought maybe in Alabama they don’t like chili’s like we do in California.
First the service was so bad it deserved a –5 stars.
The food was warm, not hot and it was not that good.
My wife finally said maybe this is good to people in Alabama, but they will be in for a surprise if they visit Chili’s in another state.
Corporate should close this location so as not give a bad opinion of other locations.

Literally sat 5 minutes 3 feet from bartender while she just puttered around.
Awful.

Was going to eat here tonight. However, the wait to be seated was incredibly long for there to be no more patrons there than there were. Once we were seated, a waitress came to the table next to us and never acknowledged that we were sitting there. As a result of being there for over 20 minutes with not so much as a real greeting… WE LEFT! Won’t be going again!

Really bad service and the place needs a thorough cleaning. The carpet smells like its 45 years old and never been cleaned. There is dust everywhere and I’m sure if Chef Robert Irvine came here he’d be cussing the staff like a sailor. The food was blah too I think they just heat stuff from the freezer. I will not be coming back here because yup it’s narsty!
How does this place even pass the health inspection?
Don’t go here unless you like crappy service and less than mediocre food.

The to go service was horrible. My server, Alexandria gave me ugly attitude and the cooks and servers that were coming in and leaving were cursing and loud. I ordered the triple dipper and I did not receive all of the sauces that comes with it nor did they give me the right chicken. I asked for honey chipotle and was given buffalo. I doubt I come back

This place is awful. Service is slow. My salad was wilted. My fries came out 20 minutes after my flatbread. We weren’t offered refills until it was time to pay. And the staff was unprofessional. Probably the last time I will ever visit this Chillis or any Chillis ever again. Not to mention, the few times that I did go to a Chillis (prob 4 times in different locations) my shoes stuck to the nasty, grimy floor. Not my choice to go spot for lunch, dinner or anything. Just yuck

I showed up on a Monday night. I sat down and read the Unilocal reviews.
I almost got up and headed to Landry’s.
Then Lisa came over. I was in the bar area because every family brought their crying infant to dinner.
Lisa was polite and friendly.
My food was great. They cooked everything perfectly.
I have never been to a Chili’s with delicious fries. These were hot and crispy fresh.
Usually Chili’s only puts out cold limp fries. What a nice change to the norm.

Uhm… Two words… Bad Management! Dirty dirty dirty. Horrible service and just plain no direction from a managerial standpoint. Training needed all around including management. F– had to give a star to post review. I will never come back and hope I save at least one person from this place. And don’t get me wrong I have been to other Chilis and love it. I will never come back here!

Y’all, this is an awful experience. Do yourselves a favor and just don’t. One star is too many stars, but I had no other options.
Our table was dirty when we were seated at it. There was food on the floors, which looked like they hadn’t been cleaned since they opened (not opened for the day– like, grand opening). I ordered a margarita and Stephen ordered a top shelf Long Island, neither of them had any alcohol in them. I’m not joking– no alcohol. The bartender said she made them right… Giiiiiirl this isn’t my first margarita. Stephen ordered a rack of ribs to eat, it looked like it came from a weasel it was so small. Putting the baby in baby back ribs for sure.
If I had to pick one good thing about this chilis, it would be the company I was with– thanks boyfriend.
Run. Run far, far away.

We entered the restaurant at the height of the lunch hour. It should have been packed given the location. Instead it was running at about ¹⁄₁₀^th capacity. Not a good sign. We came in at the same time as a young woman who wanted to apply for a job. The hostess greeted her, ignored us and disappeared for 3 or 4 minutes to introduce the girl to the manager. When the hostess returned, there was no acknowledgement that she kept us waiting. We were seated at a table by the kitchen. Sitting there, we quickly figured out why the location is dead…
The ceilings are covered with dust around vents, the floors dirty, and the baseboards disgusting. Foul odors periodically wafted through the dining room while country music and bad singing came from the kitchen. I looked over to see the manager leading a sing-​a-​long with the staff as they stood waiting for food that comes out at a snails pace.
After waiting 30 minutes for a burger and a flatbread in a mostly empty restaurant, the manager stopped the sing-​a-​long to ask how everything was. Finding we had yet to get food she went into the kitchen to reprimand the staff for slow service. Unfortunately she is seen less as a leader and more like a playmate as she had to call the cook’s name three times before he would acknowledge her.
This location should be slamming at this hour with thousands of office workers in a ten minute radius. Unfortunately they are dying due to lackluster service and a disregard for cleanliness. The health rating was a 92 and frankly I have no idea how or why. The longer you look around, the more grime and dust you see.
The burger was ordered medium, it came out well. It was missing the jalepeño slices and jack cheese mentioned on the menu. My wife’s flatbread was fine. Normally I would have sent the burger back to get the missing ingredients but in this place, I thought that was a bad idea.
The manager comped one of our meals without asking due to the long wait and noise coming from the kitchen.
Lazy staff, sloppy execution and a total lack of professionalism.