Fly Shuttle & Tours

Best shuttle service in town! Mario is a fantastic driver and tour guide if you take the tour! I highly recommend this company as they not only have the best rates in town they have the best professional services as well! James is another driver we used as well and he was just as great! Use this service and you will be super pleased! Thanks for everything Fly Shuttle you guys made our trip the best!

Thank you to fly shuttle !! From the fabulous rates per person to the great entertainment to and from the airport and the island tour we had a blast !!! James and Mario were the best !!! SOOOO MUCH FUN ! Thank you for making our days in Oahu easier to get around !! We recommend this company to anyone and everyone !!!

WORST SERVICE EVER!!! This was the most disgusting service I have EVER received. Got them recommended by my parents who had arrived in HNL 2 days before for $ 10. I arrived early on a Tuesday morning 10^th May (8am ish) rang the 2 digit number from airport and was told a 20 minute wait. Said this was ok and that I would see them soon. Sat down to wait. Half an hour later I happened to talk to 2 other ladies who were also waiting, they had booked in advance and had organised a pick up. An hour later we rang again to see where they were, the driver/​dispatch was super rude to the lady and said he would be there soon. Arrived 10 minutes later and had an epic attitude. Didn’t utter a word the whole trip and when he got to my accom charged me $ 12, when I said that my parents had used the same service 2 days earlier and had it for $ 10, he said it wasn’t his problem. (The money wasn’t really the issue, it was the principle as well as his disgusting attitude). Agreed to just pay the money to end the experience (I had had a long overnight flight so was over it). Then he tells me he has no change… a shuttle driver that is paid cash… has no change. WORST SERVICE EVER, this driver needs to have his butt sacked. (Incidentally my parents had a different man and said the service was great, hence the recommendation).

Booked for 2pm service from Outrigger Reef today & was told we would be in a Mercedes Van. I’m sitting in an old Ford E-​series van with barely functioning a/​c plus RUDE driver. When I asked about the vehicle he said «don’t complain to me». No aloha at all here. Won’t use them again for sure.

I live here in Hawaii and travel a lot for my work. I learned about Fly Shuttle from the advertising on Hawaiian airlines. I saw the mixed reviews but decided to take a chance. I mean you just can’t beat $ 10 to Waikiki and since I live there it was perfect. I called from my iPhone and waited less than 10 minutes. The van was a nice Mercedes that couldn’t have been more than a year old. The a/​c was cold and I could stand up all the way and I’m a little over 6 feet tall. We waited a few minutes for some more people to come out and left to Waikiki. The driver was nice and helpful to the tourists that were on board, giving them info and tips about the island. I’ve used this shuttle a few times since then and had nothing but good experiences. Nice drivers, nice vans and a great price. What’s not to like?

If there’s a no star rating, it should be a no star. We were not clients, we are pedestrians who happen to have seen how HORRIBLE and ARROGANT the DRIVER is, short haired almost balding on the top of his head. We were walking on a crosswalk, when he almost ran us over. Ok nothing happened, but what I can’t understand is he not apologetic, does not acknowledge his fault and worst, trying to pick a fight from us. We tried to call his dispatcher but it seems, he is also the dispatcher. He just hang up the phone. Wrong attitude toward customer oriented business. BAD!!!

****SCAM ALERT****
****SCAM ALERT****
****SCAM ALERT****
Unprofessional, scam artists. Will lie to your face in an attempt to defraud you of your money. If you use this service after reading this review and they rip you off, I will not feel sorry for you.

Good price. On time. Friendly. Definitely check when these guys can take you vs. competition. These guys typically leave immediately and the other shuttles might make you wait an hour BEFORE YOU EVEN LEAVE the airport.

Our trip to Oahu was for our 2 year anniversary. I had originally booked another company for pick up and drop off to and from our hotel in Waikiki and HNL airport. I canceled it because I found Fly Shuttle which was much cheaper and offered a Mercedes Benz shuttle van, so I figured why not? We missed our flight, so I called the Fly Shuttle number provided, to let them know we’ll be on the next flight which was 2 hours later. So this gave them ample time to plan a pick up for my husband and I.
We finally landed into HNL and went to baggage claim H to get our bags. The shuttle dispatcher told us we had to walk all the way to E to get picked up. All the while, we’re seeing all the other shuttles pick up their passengers at H. The dispatcher said his driver can’t go to H because of the traffic. But, there was no traffic! And so they made us walk all the way to E. We were already irritated. When we got to E, the driver was still not there. I texted the dispatcher and he said «Driver on the way.» We waited and looked for the Mercedes they advertised. But instead, a white, beat-​up passenger van arrived. Dirty on the inside, trash everywhere and the right side mirror was cracked and broken, as if the driver got too close to a wall or another vehicle and left it broken. He said, the owner was fine with it as long as he can still see whats behind. The driver told us that he’s allowed to take this van home and use it for other personal purposes, which I found a bit odd and unprofessional. To avoid traffic, he took us into some sketchy side streets with run down car mechanic shops. He even showed us were the prison was. Wth? Nonetheless, despite the uninteresting car ride, he was kind, humorous and got us safely to our hotel, so we tipped him.
On the day of our departure, we had to be picked up at 5am for our flight. I texted the dispatcher at 4:50AM letting him know we were outside of the hotel waiting. He replied «Driver pick up other hotel first.» So we waited again. Outside. At 5am. 5:10 came around and the driver arrived with… finally… the Mercedes van that was advertised. Of course, there were no other hotel passengers in the van. So the dispatcher lied. The driver hopped out, asked for my name, took my bag and placed it in the back. He didn’t open the door for us as shuttles usually do, so we got in ourselves and we were on our way to HNL. He made NO conversation with us the entire trip to the airport. He drove erratically the entire way, so my husband and I held onto each other and made sure our seat belts were securely fastened. When we arrived at the airport, the driver got out, took our suitcase out from the back and didn’t help with our door. Mind you, the doors to these types of vans were huge and he didn’t bother to close it either. My husband still handed him a tip and said «Thank You.» The rude driver, took it, didn’t say «You’re Welcome,» looked irritated and got back into the van. He didn’t close the sliding door on my side. So he just looked my way and expected me to close it. No class.
All in all, you get what you pay for. Cheap cost = Bad service and experience. I would NOT recommend Fly Shuttle, unless they hire a new professional dispatcher who didn’t sound like he was just waking up from a nap every time he answered his phone and more courteous drivers. I will never make the same mistake by hiring them again for shuttle service.
PS: I texted the dispatcher for Fly Shuttle for the driver’s names and he never replied back. Horrible customer service!

Found out about fly shuttles from an ad on our Hawaiian airlines flight. Called them when we arrived to Honolulu. The driver picked us up and drove us to our hotel in Waikiki. He asked us about whether or not we wanted a round trip and since it was a few bucks cheaper we bought the round trip, pre-​paid trip from him. We were headed back to the airport in the morning and booked the shuttle to pick us up at 8am. They showed up 20 minutes late. The driver who identified himself as the owner said our bags were too big and tried to leave us at our hotel with a refund which would have made us miss our international flight. It was the same bags we had the day before, and we had no problems with the driver the first day. After arguing with him he finally agreed to let us in the shuttle. There was plenty of room for our bags in the back. I will never ride with this company again and go back to speedi-​shuttle for the future. Since we come to Hawaii a couple times a year we were trying to save a few bucks and try a different company, now I know that Fly shuttles is not worth it. To try and leave a customer who pre-​paid for their trip is outrageous when we were dependent on the ride to the airport to catch our flight. If you want to make it to your flight, don’t trust these guys.

I gave them 1 star because I wasn’t allowed to give them any less. Booked this company via airport
. Received a confirmation email telling us to call when we arrived. None of the numbers worked. When I was finally able to track down Fly shuttle who was to provide the service, I was told that they no longer worked with the contracting company. Bottom line, I was without service and had to pay another company to get a ride to my hotel.

Use this service for your next Vegas trip! I used this service for my last Vacations Hawaii Vegas trip. They picked up 2 of us from Ewa Beach, then 1 more person in Aiea before dropping us off at the airport. Very reasonably priced. Nice new Mercedes van with cold AC. On the return from Vegas, they were waiting for us at the airport right on time. Totally worry-​free. Why take a cab? Why park at the airport? Why ask a friend or relative to drop you off and pick you up? This is so much easier. We will surely use them again for our next Vegas trip.

Horrible service. The «boss» has no idea what he’s doing. I got in the shuttle already late for a job due to the airline, which I told the driver. He pulled out drove for five minutes than turned around back to the airport because he forgot someone! What a joke for those who are working and relying on reasonable transportation! I will never use this service ever!!!

I was really nervous about booking this company due to the mixed Unilocal reviews. I called the night before and when I arrived I decided it might be smart to dial their 2 digit number from the service desk just to confirm. When I reached the operator he said it would be about a 10 minute wait. So I go outside and I see tons of passengers getting packed into another shuttle company’s van (apparently they have the preferred contract at HNL right now).
Nobody shows up to wait for another independent company like I do and after 12 minutes I start to worry that I have made a poor decision. Low and behold… seconds later the Fly Shuttle bus pulls up. I look around and see there are no more passengers and I feel bad that he is only driving one person into Waikiki for 12 bucks but he does it happily. Really nice guy and I would highly recommend this company. Next trip back to Honolulu I’ll be calling again.

We booked a tour with a stand on Waikiki Beach because the salesperson gave us a great price and we wanted to see the entire island of Oahu. It was cheaper than most of the tours I’ve previously researched about. I was somewhat wary of the low prices but decided to give it a try anyway. Fly Shuttle & Tours showed up on time, outside of our hotel, with a new Mercedes van. We explored the island and enjoyed ourselves. My group had a short trip and we packed in tons of physical activities, so it was nice to ride around the island and get off here and there. Tim was our driver and he was funny and accommodating. He later gave us a ride to the airport as well! The price for the ride to the airport was cheaper than any other transportation or taxi service.

Prepay and NO SHOWS
I prepaid for a round trip ticket from airport and when it came time for him to pick me up from hotel to go back to airport he NO SHOWS. I called about 10 mins. before scheduled pickup time and he said yes he is still coming. 5 minutes after due pick up time he said he will be there soon. I waited 20 more minutes and that’s when I knew he was NOT going to show up and had to take a cab to airport

I thought we were the only one this happened to but apparently this is not the case. We bought round trip transportation from the airport to hotel then back. The ride there was fine but the ride back the driver was very late and made excuses! We wanted to leave at 11am and were in our lobby at 10:50am. Then we proceeded to stand on the corner of the hotel because we didn’t want them to miss us. I call at 11:03 and the driver said we weren’t there so he went to another hotel. Why would you not look for the patrons? He kept saying he would be there shortly but by 11:28 he wasn’t there I booked an über! It’s not like we had a flight to catch or anything! *sarcarsm* Especially HNL airport has crazy security lines! So he told me he would refund me back the return portion. Sent them an email twice and it’s been a little over a month so I highly doubt that that’s coming anytime soon. I was really hoping that it would so that I wouldn’t have to waste my time writing this review.

This company is awesome! Half the cost of others and better/​faster service! When we landed the driver was parked and waiting for us and called my cell to tell me where to go. We were from the airport and to our hotel in no time! And the return trip shuttle was a few minutes early even. This company has a fleet of Mercedes vans and you ride in comfort! I highly recommend them.

NIGHTMARE, ONE STAR IS TOO HIGH. My daughter is in the Navy and was transferring from Japan to a ship, so we decided to meet in Hawaii for her two day break. I chose Fly Shuttle & Tours because of their great ratings. To reduce stress and make the most of our time together, I prepaid airport pick up and return for both of us. My pick up was fine and the driver, Carlos was very nice. My daughter was arriving from Japan at 11:36 at night; however, she did not arrive to transportation, but a message on her voice mail saying they don’t have a shuttle for that late at night. Wait, don’t they advertise 24 hours?! Did they not think of that when I prepaid noting dates and times? At midnight, she found herself now trying to find a way to the hotel. When I prepaid, I was told I would need to call the day before pick up to confirm, so since our stay was short I called the next morning around 8:00 am. The man who answered the phone sounded asleep and bothered. I told him I needed to confirm our reservation for pick up the next day and find out what happened with my daughters pick up the night before. He said he didn’t know but he would confirm our reservation. I responded, and someone will be there, correct? I know I could have worded it better, but my faith in the company was spiraling down. What I wasn’t prepared for is the way he went off on me. He said, forget it, we’re not picking you up, find yourself a different shuttle service. I said, but I’ve prepaid and our time is very short so I don’t want to take the time to find another service, I would just like to know that we will be picked up, and on time. He responded, I really don’t care lady, find another service. I asked how do I get a refund and he said it beats him. I asked for the name of the manager or owner so that I can speak to them and he said, «look it up» and he hung up on me. The next few hours were spent trying to find another service and a contact for management with Fly Shuttle. I eventually reached a man who said he was the owner. He offered me no apology for the rudeness of his employee or that they never picked my daughter up. He did offer to redo the reservation his employee cancelled, but we had already set up service with Speedi Shuttle (which was great, by the way). I asked the owner if I could pick up a refund at the airport from a desk or another driver and he said no, he’d have to mail it to me and I would need to send him an email requesting it. I did so, it’s been three weeks and still no refund. I contacted him earlier this week and he said he mailed it last week. I asked to confirm the address he mailed it to and he responded… it was the one you gave me. Money, and time lost!
UPDATE: After contacting the owner multiple times, he did finally mail me a partial refund. Although it doesn’t change the horrible service, it is only fair to share that he followed through, at least in part.

Saw an AD for this shuttle service and it seemed the least expensive. AD said $ 12 one way and $ 20 roundtrip pp. For 3 people (2 adults + 14 month baby) it ended up being $ 40 roundtrip. But I texted once I landed and they arrived about an hour after I called. It was enough time to get my bags and go thru customs. Than picked us up and ended up taking us fairly quickly to our hotel. It isn’t a private shuttle so be prepare to share the ride. The return pick up was prompt and flawless. Definitely give them a call for a airport pickup/​drop-​off!