kate spade new york

Cyndy’s Bottom Line: Love this store and the customer service from Lauren.
Out of all the Kate Spade stores I’ve been to the Ala Moana store is by far the best store. The selection and customer service is excellent! Lauren is always very helpful. If my size is not on the sales floor Lauren will check in the back and somehow find my size. Like magic! She provides good recommendations on how to pair the clothing with other items to change the look for different occasions. Not only do I like the clothes I like the handbags and the wallets are great too!

I work in Ala Moana Center and I’m a huge fan of Kate Spade so I frequent this location about three times a week (mostly window shopping with a few splurges here and there (;).
The store is very clean and well organized with plenty of inventory to browse through! The Hawaii Exclusive collection is always adorable and I caved when I moved here and bought the hula girl purse.
They often have 25% off sales on TOP of their clearance items which makes for some pretty great steals!
The staff while normally very helpful and sweet can occasionally be on the verge of suffocating. By that I mean at least two of them approach you in every section of the store to ask you multiple questions and try and get you to make a purchase (not sure if they work on commission?). Like I said, VERY sweet girls. Sometimes, though, I just want to float through a store and explore without interruptions.
Not the end of the world! I will continue to shop here and will recommend to travelers!

Worst fukubukuro around. Everyone got the same generic Hawaiian print bag. Ugly and exactly the same as everyone. Avoid next January 1^st.
**update
Jessie the manager did a wonderful job addressing the situation and made assurances that next years Fukubukuro will be different. We are looking forward to giving them another shot on January 1^st. The customer service was exemplary.

This Kate Spade store is clean, new and modern. It’s located on the way to the new Ewa wing in Ala Moana.
I always used to visit the Kate Spade store in its original location, before the Ewa Wing was built. But this store is larger, brighter and more contemporary looking.
I usually experience good service here. The workers are always friendly and attentive, and I’m often greeted multiple times.
I often check out the contents in the store in a periodic fashion. I peruse the new items (located at the front of the store) and admire the displays. I then circle around the back and look at the jewelry and accessories (especially the bracelets and cell phone cases), then I always make sure to note which items are for sale.
Note: One of the associates at the former Kate Spade location told me that if you show your student ID, you get 15 percent off. At least, I think it’s 15 percent or 10 percent. But, handy tip! I think this even applies to the Kate Spade outlet in Waikele.
I’ve only been in the dressing room area once so far, but it’s really cute and clean. I especially like how the dressing rooms are so spacious and the details and décor are subtle, but elegant and cute.
Great job on the remodel! I look forward to every trip to this Kate Spade location.

Worst fukubukuro around. Everyone got the same generic Hawaiian print bag. Ugly and exactly the same as everyone. It clearly appears that Kate Spade mass produced these bags for the purpose of getting rid of them on New Years. People missed out on other deals and waited in line for a long time, just to get the same bag as everyone else.
Avoid next January 1^st.

This review is in regards to Kate Spade 2016 Fukubukuro only. Honestly, I love Kate Spade and am slowly trying to build a semblance of a small collection between online sales and gifts. So this year, being home for fukubukuro at Ala Moana was a joy. My mom and I were numbers 179 and 180 in line when we got there 30 minutes prior to the door opening. The excitement for bags was palpable with excited women and some dutiful spot-​holding guys. They were offering something like 420 bags in total and people could get 2x maximum (which was nice because some other stores like Sephora sold out in 5 minutes). The line was crazy and there were definitely more than 100 people behind us.
Long story short — we got 4 mystery bags. One for me, one for my mom, and one for each of my two aunts. The purses turned out to be ALL THE SAME! What a shame. The point of fukubukuro is the chance to get something awesome that you might not otherwise be able to afford and for stores to run out their merchandise… not to give everyone the same stuff. My mom and I had seen a few other women open their bags outside the store and get the same print, but we thought it was just a couple of bags. Ugh. While I like that I got the bags for 50% of their worth, I do not like that everyone was getting the same stuff. Now there are 4 women in my family with literally the same handbag. Whomp.
I will probably still buy Kate Spade, but won’t support their fukubukuro until they fix their offerings. My dad says «give them credit for being organized.» Which, tbh, they were incredibly organized, so props to them on that end.

I’m a newbie at this handbag thing. Never owned a Louie. Didn’t bother with Waikele on Black Fridays. I loved buying for my friends, never for myself. My old Bebe bag had seen three years of travel from S. America to Asia to Europe, and was flaking black «dandruff» faux leather flecks. My coworkers were begging me to get a new bag, but I was super particular about what I wanted. Black. Zippers. Over the shoulder. Pickpocket-​proof.
Well, hello handbag world! I am an official owner of a KS Cedar Street Jensen. Sounds pretty fancy, huh? My shoulders are a bit prouder, my steps more confident. And I got a pom pom keychain to finish the look! *clap clap clap*
This is all *yawn* fine and dandy to the advanced handbagger, who probably looks at my bag as «meh – simple». In the end, it’s all about how it makes you feel. Well slap me happy, ’cause I feel like a million bucks! I waited for a sweet sale to score this new style that dropped my final price significantly. The competitors started with MK, ST, and TB. And while they are all excellent in quality and service, it’s all about personality. Are you fun and flirty? Classy and refined? Bling and party? The fun is in deciding.
The girls at Kate Spade are terrific– young, bright-​eyed, and positive. Their mannerisms are the modern Audrey Hepburn, bringing Breakfast at Tiffany’s into present day. The look of the store is a handbag candy shop, with delectable «sweet treats» like a cupcake tote, a sparkly pink clutch, or a champagne keychain toasting to the good life. How do you NOT get sucked into all this?
A special thank you to Lauren who helped me not once, but twice in my final decision making. Christina the manager accommodated to my special requests as we spent time talking in the VIP room about her extracurricular work in Indonesia. Fantastic women who exemplify class and maturity in their profession; both traits are hard pressed to find nowadays.
Now that I got that outta the way, who needs a wallet? This girl.

I went to the grand opening of their new location in the Ewa wing yesterday. They were giving out glasses of champagne and small appetizers. I actually thought their older location on the same level of the mall was prettier and more girly and matched the items more. This new one was fine, but I still prefer the older location. They said there was going to be a surprise as it was announced the day before via e-​mail. When I got there, they were offering 25% the entire store from 6 p.m. — 8 p.m. Now that’s nice and all, but anyone who is a smart shopper can always find better deals online. I’ve always ordered directly through their website because they always have surprise 30% sales and free shipping, plus an extra discount using Ebates site. Even though they offered 25% off last night, when I woke up this morning, I got an e-​mail saying they were now having a 25% sale for all the stores and online. It wasn’t really worth going, but I suppose I went to check out the rest of the new Ewa wing of the mall, but there wasn’t anything exciting to see in the new Ewa wing. I appreciate the free glass of champagne and pupus, but I showed myself out after the surprise was a letdown. Also, there was supposed to be some lady there to give a talk, but I saw no one giving a speech. I’m still giving four stars because I still find their products quite adorable and awesome.

I shouldn’t have to say ‘excuse me’ three times to get your attention. Maybe the associates here should work on customer service a bit more and be aware of your surroundings. Not to mention not a single hello when I walked in with my mother. I’ll just go to the Royal Hawaiian store.

This place is dangerous, but I love it. Today I bought my first Kate Spade bag, and I’m very satisfied! I love Kate Spade just cause’ it’s simple, cute, and the colors are very suddle.
The people here are really nice and patient. I like how they just make you take your time to decide, unlike other places how they keep following and persuading you so you buy a bag right then and there. They also have watches, clothing, wallets, and other cute stuff. My shopping experience was excellent, and I’ve heard a lot that they have promos going on, so I’ll definitely be back!

My Kate Spade motto: «Yes, I need it.»
I am a die-​hard fan of Miss Spade. Flower-​pot shaped purses and flamingo-​splattered sundresses? Completely necessary.
I believe in handbags that have strategically placed bows and a scalding palette of colours. I believe that if a necklace is not a statement necklace then it is not worth wearing. And of course, whenever I go in I practically drool over the candy bar that is her jewelry selection.
While it is pricey, I don’t mind splurging once in a while because everything is truly one of a kind; signature Kate. This brand has a completely different world view than most ‘designer’ places. It celebrates femininity and quirkiness, and provides that with high-​quality products that are functional too.
Now, for the customer service. The Kate Spade way is to greet customers with a «Hello Sunshine» but the welcome is as variant as the weather. I think it depends on who is working and how busy they are.
They are pretty good about returns, too, as long as you have the receipt. I’ve never had buyer’s remorse with a Kate item, but I did get a pair of lever-​back gumdrop earrings that broke after wearing them for about two weeks. I took them back to the store and showed the manager, and she let me trade them in for a brand new pair. (And she was totally cool and understanding about it, not huffy or annoyed like I would have expected.) I truly appreciated that, even though it was a small gesture. It definitely made up for the times I was ignored on a busy day.

I’m a fan of Kate Spade products and design and have gone to this location at Ala Moana many times. Each time I go the experience is so pleasant. Everything from the order and neatness of the store to the polite courtesy of the SA’s is so upscale; I was addressed immediately and invitingly (I like to shop in comfy clothes –read jeans and tee– LOL and leave the cutesy stuff for dates with my husband). I perused bags, wallets, jewelry, shoes and then realized I was losing focus — ha! Today I went for a key case and the selection/​color options did not disappoint. Left with a gorgeous red leather key holder that I’ll easily locate at the bottom of my handbag.

I love this place and their items but I think I would rather get my items online.
Mainly because of their customer service.
If you are not «touristy» looking they won’t even help you unless there really isn’t anyone in the store.
This isn’t everyone working but every time I go in there I don’t really get greeted.
Don’t get me wrong, some girls are really nice. UNTIL I touch something and look interested someone approaches me.
My friend who use to work there says they don’t get commission for their sales so??? then why am I being treated like that?
Love their items & check out their website! They have better prices and frequent sales :)

I frequent this store mainly to buy gifts for my girlfriends. I just realized I need to come back tomorrow yet AGAIN for another friend whom I almost forgot has a birthday coming up. Phew! For a second there, I was ALMOST a bad friend! I love Kate Spade, because everything is so beautifully made, super cute, and rather affordable. A great quality gift for the best of my girlfriends. ;)
The service here is good. I’ve never had too many questions coming in here, but if I ever do, they usually get answered right away. I’m only taking away one star because usually there’s a guy at the door who sort of hovers over you when you’re trying to shop, and that makes me a tad bit uncomfortable. Other than that, I love shopping here!

I’ve been shopping at Kate Spade for years and the two stores in Waikiki are by far the best stores I have ever shopped, with the best customer service and the best selection
The girls went out of their way to find the right size for me and suggest what I might like. I ended up buying one dress at each of the locations and I can’t wait to wear them.

I came to Kate Spade back to back (two days in a row), because I was in the area and wanted to browse. The first day I went, the service was abysmal. No one really acknowledged me, as there were some Japanese tourists inside. I guess that day the tourists took priority over the local (s)? I quickly browsed around and left. There’s a delicate balance between being at least acknowledged and being annoyingly followed around in a store, but that day they were on the «I don’t exist» end of the spectrum.
The next day, I came back to check out a cute clutch I couldn’t stop thinking about, and the store display had completely changed as their new spring line had just released. The service was much better the second day for some reason. The sales person immediately informed me of their 25% off everything sale, which was odd, since the sale had been in place the day prior and no one had bothered mentioning it to me then. The 25% off sale wasn’t boldly advertised (no signage of any kind to advertise the sale). I guess the only way to know was if the sales person decided to mention it to you. I was happy, since there was a bag and $ 40 gold dot candle that I had been eyeing out that there is no way I would have paid full price for.
They have a cute, but limited selection of housewares and stationery type items (my favorite). I love that they keep free postcards at the register. They also accept online store returns in store (as long as you did not pay via Paypal online). If you’re purchasing online and think you may want to return in store, don’t pay with Paypal. I had to mail back something I bought online back to Kate Spade in the mainland, because I paid with Paypal and therefore could not return it in store. Corporate told me they received my return, but it would take up to two weeks to process the refund. What the heck? How does it take that long to process a refund? Most online shops process refunds as soon as they receive the products back.
The Kate Spade store does not have all of the things you see on the website, which is fine since the website offers free shipping (UPS 2 day – yes, even to Hawaii) and free returns (or you can return in person at the store) with NO ORDER MINIMUM. I bought a $ 12 box of gold bow clips from the Kate Spade website, and they shipped it free via UPS 2 day to Hawaii. That’s a great deal, as UPS 2 day is very expensive and I had such a small online purchase.
I will definitely be coming back to the store whenever I’m at Ala Moana from now on, though I wish the service was a little more consistent (hence the 4 star rating instead of 5). One of my favorite things about coming to the store vs shopping online is the complimentary GIFT PACKAGING. My gosh, their gift packaging is so cute & colorful, and the gift boxes are super sturdy. I always ask for gift packaging, even if the «gift» is for myself (yeah, I’m «that guy»).

I went to Kate Spade about two months ago and received the best service by their assistant manager (?) Kimi. She’s amazing!
It all started when they were having their friends and family 30% off everything sale. I was looking online for flatware, but because it ships from a third party (Lenox), they don’t ship to Hawaii.
I made a trip into the Kate Spade Ala Moana store to see if they could order it for me. They were crazy busy since this was the first day of their sale. I spoke with Kimi and she tried to order it online, but no luck. She told me she would do some research and give me a call later to see if there were any other options. She literally called me 45 minutes later! I was so shocked because it was a zoo in there.
Kimi took my credit card info over the phone. She had to call the Madison flag ship store in New York to let them know we are ordering these pieces online and shipping it to the Madison store. From there, the Madison store shipped it to the Ala Moana store! She warned me it may take a while, but it only took two weeks.
This is the best customer service I have ever received! & I work in retail, so I would know what good customer service is!
Thank you so much Kimi for everything you have done! I will most definitely be back!!!

First of all, I love Kate Spade. I’ve loved her since I was having a cheap mani-​pedi when I first moved to LA and some guy came in and tried to sell me a knock-​off. I didn’t even know about Kate Spade when he came in, but I liked it. I didn’t buy the knock-​off, and eventually just bought the real thing on my own. Since then I have purchased more than I’d like to publicly admit. I keep buying Kate Spade purses because they last for-​EVER! And they look good the entire time. The one time I had a strap break, off my first bag that I had already owned for several years, I called their customer service and they fixed it quickly without hassle.
So now that you know my backstory. .. Usually I just buy my bags at Nordstrom. Even though I live in LA I like my shopping easy and laid back and tend to avoid the areas where stand alone boutiques tend to be. So today I was walking by and this Kate Spade store called me like the mothership it probably is.
At first, I was just looking. I should know better, I can never just look with Kate. Eventually I knew I would not be walking out of here without doing just a little damage to my wallet.
I have to hand it to all of the employees here, they have mastered the art of being friendly and helpful without being pushy or overbearing. I’m not even sure if they work on commission here, because every single person I encountered was so helpful and nice!
I’m not typically one who enjoys shopping. Something about this place just made me feel happy! If Vegas can pump in oxygen to keep you awake, maybe Kate Spade has found a way to pump some «happy pills» into the air here.
I enjoyed my shopping experience here almost as much as I will be enjoying my purse! They had some great in-​store promos going on, so I also scored big on what I bought.
This place is dangerous, but I can’t wait to come back!

I visited the Kate Spade at Ala Moana yesterday, ready to try on my «dream watch» and had a HORRIBLE experience. So bad, I won’t step foot in another Kate Spade store. And if you know me, that is HUGE. I carry a Kate Spade purse every day (time to change that out), my phone case is Kate Spade. Every Christmas, Kate Spade swag is my go-​to gift for girlfriends and my Mom. never again!
I was trying on the watch, looking in the mirror, checking out the size. It took FOREVER for someone to come up and help me. First fail.
Finally a girl comes to help and watches as I grab for the watch myself. Can she not take it off the display /​holder?
I have really small wrists, so I asked if they could take out a couple links so that I could make sure it fit me. The girl looked at me with wide eyes and said she needed to ask her manager. Strange, I thought. But continued to peruse. And not that it matters, but I had come from work, decked out in J. Crew and holding Nordstrom and Tory Burch shopping bags. If you are a sales person in Kate Spade, I would think that you take note of that. Perhaps I have money to spend? Perhaps you notice that I asked for that very watch specifically, meaning I had done my research and was primed to purchase a $ 225+ watch that day?
THEY REFUSED TO TAKE OUT THE LINKS. Say whaaaa?!? So you are telling me that I have to BUY the watch before you take out the links? Um, why would I buy a watch when I don’t know whether or not it fits me? I was so irritated– you have no idea. I asked for the manager and proceeded to pull a «Pretty Woman» (as my friend Farrah cleverly coined it). BIG mistake. HUGE.
Kate Spade, I am breaking up with you. You charmed me with your pretty gold and pink watch and lured me into your store. You then provided the absolute WORST customer service experience I have had at Ala Moana Shopping Center. It felt wonderful to tell the sales girl and manager (and about 6 patrons standing nearby) that they just lost a $ 225+ sale and loyal customer and that they need to take a lesson from similarly-​priced boutiques like Tory Burch, who does customer service right.
Suggestions for Kate: Size the watch if I am seriously thinking about buying it. Why not take out a couple links to make sure the customer likes it? Why on Earth would I buy a watch without seeing if it fits? DUH. Common sense, people.
You know what I conclude? The watches must be cheap and easy to scratch /​break if you are so hesitant to take links out.
Also, offer me a seat. Let me put down my other shopping bags. Bring me other watches to check out. Size them, take out links as needed, and make sure I am happy. Bring me a bottled water, a la Tory Burch. Treat me like I am an important customer. Maybe if you had done that, I wouldn’t be headed to Nordie’s today to spend my previously-​Kate-​Spade-​delegated money in a place with better service and on a watch that fits.

Wow… I am at a loss for words.
I’ve been to Kate Spade a couple of times but I have never received the type of service that I received the other day.
I love the clothing, accessories, and handbags by Kate Spade, but the customer service here is terrible.
The sales associates profile people too much. I was there looking for a handbag and a watch and no one… No one helped me, said hi to me, or even looked my way… The associates were either talking behind the registers to other sales associates or greeting the tourists that entered.
I know sales associates have to meet their numbers and that they make commission off of sales, but only relying on tourists is not the only way to do it. Even local people but and give you guys business.
I swear I stood near the watches for 20 minutes looking up to see if I could get some help and was going to ask an employee, but she snubbed me and went straight for the tourists.
I told myself I wasn’t going to go back into Kate Spade, but I did another day to look at some jewelry. Again, I was not greeted or helped so I just walked out.
I hope you guys see the error in your ways and start treating all people equally.

Cute clothing, bags, jewelry and other accessories! The woman that helped me was great! She knew her product and was always there to help but wasn’t overbearing during the shopping experience. I loved the way she wore her Kate Spade accessories too!
At the time of my visit they were having a sale on their small leather goods and in the back of the store, they had a few shelves of bags and a rack of clothes that were on sale. Oh and they had mothers day gift ideas too.
I’ll definitely be visiting again.

LOVE LOVE LOVE LOVE LOVE LOVE… KATE SPADE!
Spring/​Summer Collection is now available at the front of the shop. I love a well made bag and this ranks as one of them. There’s a certain je né sais quoi (my high school french teacher would be very, very proud that this is perhaps one of a few phrases I learned via osmosis in her class) in Kate Spade’s designs. Her bags are fresh and colorful… youthful yet respectable.
Places to go and People to see is touted as the 2014 campaign slogan for Kate Spade. This is certainly true. The bags are priced just right so as not to handicap you financially and you’re gonna wanna be seen sporting your latest accessory — pridefully so.
Kate Spade herself would be proud to know how well her employees are representing her at the Ala Moana location. During my visit, I was greeted and not stalked or judged (don’t we all hate that feeling? I know I do!) while I perused the entire inventory. Thank goodness mother’s day is coming up — I’ve got three months to drop some specific hints. Plus it helps that I have a Pinterest board with the ever so obvious title of «I WANT THIS…» Customer service was awesome here!
Also of note, if you go to the Kate Spade website (
) you will find that unlike certain bag brands, a picture of the bag is shown with no indication of scale on a person. I can look at a bag and read the dimensions of it, but short of going to the showroom and «wearing» it, it’s hard to gauge fit and scale. Her website features the bag and puts into scale the size of the bag with a woman modeling the bag. Awesome marketing!!!
Did I mention I LOVE this store and KATE SPADE bags? Or how about how I have a Pinterest Board with an «I WANT THIS…» board?

This is my current happy place :-)
I feel inspired in here … everything is girly, sweet, and chic — like a real life Pinterest page :)
Did the majority of my holiday shopping this year at the Ala Moana and Waikiki locations … everyone from the security guard, stock girl, and sales associates have been very helpful, friendly, and attentive to us :-)
they are also great about wrapping everything in the most adorable packaging … LOVE it !!!