The Cab

So generally, the cab is ok and I call them because i can remember their contact number. However, all thumbs down for this morning’s experience! So it is Saturday morning and I need to run to the grocery to get food before the children wake up. Called The Cab and spoke to a Linda and asked her if they could call me when the cab arrive so I can wait for them at my front door. She replied saying, «oh, you should go outside now because there is one cab nearby.» So I did go outside and waited and waited and waited. Finally, I see the Cab parking itself all the way at the front gate of my appartment complex. Although i can see the cab, i couldn’t walk that far to it, it is a big appartment community complex. I called back Linda and was put on hold 2x, finally I spoke to her and asked her nicely if the cab could come all the way to my front door. she said sure, sounding exasperated. So i waited a few more minutes and I saw the cab do a u turn at the gate, getting ready to leave. I called back Linda, and she sounded irritated sounding like I was a lazy bitch for not walking to the gate! At that, I told Linda to cancel my request. I hope The Cab company reads these comments here, because i tried to leave a review on their site, but do not see any where to leave it at. They have just ruined a perfectly «off to a great start» Saturday morning for me! But I dont think they would even care! Frank Delimma should care about this, cuz his face is attached this Cab’s immage.

Taxi cab driver 438 stopped on busy keaaumoku street in the far right lane. I honked my horn to signal for him to move and he still wouldn’t. I got of my car and told him «sorry you can’t stop here you’re blocking traffic.» He told me «f*ck you, the bus stops here all the time.» I told him «you’re not driving a bus and there’s a no parking sign right there.» I pulled up beside him when he finally drove away and he started cursing at me and sticking middle finger. I tried calling the cab company to file a complaint but got an answering machine instead. I left a contact number and they still have not responded. I wouldn’t use this company if they don’t care about what type of employees they hire!

The Cab management is greedy for money. They take 10% on credit card payments from the drivers that encash them. Can’t blame the drivers from avoiding credit card payments

I been using the cab when need a ride to the airport. Today I called for a ride. The dispatcher was nice on the phone and got me a ride. He guy shows up a few minutes early and I appreciated it.
I live in Waikiki so I know my way to the airport. After two minutes in the car; I noticed the guy went the long way. So I asked him is there traffic on the main road? He said no and said he wanted to go the freeway. BULLSH*******! He took the long way just to make extra $$ and thought I was a tourist and didn’t know my way around town! So for the whole ride I was watching him like a hawk.
I hate when cabs take advantage of people by wanting to make extra bucks by taking the long route. If he got me there in a short amount of time and less $$, I would have made up with the tip!
Never use The Cab again!

Tv ad for the New Year is insulting to dress up so tacky in Hawaiian garb poking fun at Hawaiian culture and I’m not a native Hawaiian. I don’t care how good the service is, it’s insulting!!!

Cab driver stole my ipod.
What a loser.
Ipod nanos are only worth about $ 5 on the black market and I doubt he listens to Pantera.
Watch them like a hawk, they even charge a bag handling fee!

We ordered the taxi last night (well in advance, around 6pm and pickup time 10pm) to Turtle Bay resort. I spoke to a gentleman called Mike and he confirmed that the taxi should be at Turtle Bay resort at around 10:30pm but we should call before 10pm just to reconfirm. So far so good.
I called them back 9:30pm and the lady confirmed that the cab has been dispatched and should be at the resort around 10:30pm, so we felt very good. We waited at the lobby at 10:30pm and there is no sign of taxi. I called back and the lady told me they are «out of drivers» and that there is no taxi??? I spoke to the shift supervisor and she confirmed this.
How can this be? We had ordered the taxi well in advance, confirmed as discussed, and they just don’t show up and when we call back they say there are no drivers. So they never even planned to send the taxi, even though they said so. The flat out lied to us. This is terrible service since we really needed a ride home after the christmas day dinner since we had drinks. Luckily the hotel helped us out at the end in the absence of the taxi.
This is terrible service. I am never using this again or recommending to anyone.

This taxi campany driver is terrible!
He hit my car from behind this morning on Kalakaua Ave 6:30am towards to Waikiki.
I tried to get this driver’s information, but he turn the car and run away. I didn’t have time to see the license plate. I only could see the taxi company sign on the white sedan. It was Asian middle age driver. I called police, but of course they cannot do anything without license plate info.
I believe in karma, so even though this driver could get away from taking responsibility this time, worse will happen to him next. I just hope the god no one else would get hurt.
I didn’t want to give any star, but I didn’t know how. I will never use this taxi company!

I couldn’t get an über in aina haina, so I called
The cab. Operator couldn’t hear my street name, and I think got offended when I asked if she wanted me to spell it. Only because I repeated it 3 times and I thought it would be easier, not to be rude. She said a cab was on my way. 40 minutes later no cab, so I ordered one via app. The driver took the freeway versus the cheaper, quicker route in morning traffic making what was a $ 10 über ride $ 33!!! And this guy was thirsty for a tip. As soon as he stopped (after passing my house with a working Gps and me saying «stop here» without listening while running the meter which increased my bill) he wanted to know how I was tipping. I have had some cab drivers with this company in the past who were creepy or too much but charging that much and intentionally taking an indirect route? Never again.

THIS REVIEW is on a specific Cab Driver and NOT TheCab as a whole entity.
DO NOT CATCH CAB #712 !!! My two daughters and I had breakfast at Shorebirds this morning. After which, we walked to Denny’s to pick up two take out meals from Denny’s.
When we were done, we noticed two taxis waiting just past the Halekulani Hotel. I flagged down the front cab. The driver looked at me but turned away. I walked to the taxi behind, but he pointed to the front in respect for the first in line. I knocked on the window of the front taxi and he rolled the window down. First thing he asked me was if I was a guest at the Halekulani Hotel. I said no.
He raised his voice and said «Oh, then you gotta go catch another cab» insistingly. There was a young gal with a clipboard wearing a THE CAB black polo shirt. She was just standing there.
I walked up to the second taxi and told him that the first cab, CAB #712 refused to take us. That driver Minh Huynh gestured to the girl in the polo shirt who walked up to Cab #712. Before she could say anything, Cab #712 drove off. I was informed that this cab driver does this kind of stuff all the time.
WELL, then what is he still doing representing THE CAB, even as an independently contracted driver? He’s making a bad name for the company, especially to the local community!
THANK YOU to Cab Driver Minh Huynh who took us. He has Cab #745, and we are grateful for his kindness and service. He’s got a black Lincoln. Request him when you’re in the Waikiki area.

Worst cab service. Dispatch can only do so much. It’s the drivers that is fcuking up this company. Went to work on a sticky chair. Idk what it was. Some kind of paint or something in the back seat of the car. Got on my phone. All over the back of my pants. Almost couldn’t get out of the back seat because of that. Wtf. I’m at work with no where to go. Stuck here for the next 8 hours. I catch the cab every fucking day. Called dispatch to talk to I assume it’s the supervisor because the customer service department doesn’t come in till after 830am. Wtf. Screw you guys. Fail to deliver 80% of the time. I will take my business elsewhere. That last cab right was the tip of the fcuking pedestal.

I used to receive great customer service from The Cab but in the last year, service has plummeted to nonexistent. Yes, not all of The Cab drivers are bad people but majority of them are.
My boyfriend, our friends and I always use The Cab on nights we go out and get inebriated. We’ve had many bad experiences and have chosen to just brush it off but after this past Saturday, we will no longer do business with this company. Here are the two worst occasions we’ve experienced in the past year:
1. November 1^st, 2014
We all know how frustrating it is to get in and out of Waikiki on Halloween. A white couple was lucky enough to flag down a cab on Kuhio and were nice enough to share the cab ride with two other guys, my boyfriend and I. The 4 were heading to Tripler while we were heading to an apartment near Moanalua High School. The driver then pointed to my boyfriend and said his VAN would not be able to accommodate him and that he had to get another cab. My boyfriend is black, the 4 were white and I’m Asian. The white couple realized what the driver was hinting at and refused his services. My boyfriend and I decided to walk towards the zoo in hopes that we would get a better chance of getting a cab there. The operator managed to dispatch a driver to pick us up across the street from the Prince Kuhio hotel. We were at a convenience store buying food and the dispatched driver refused to drive the extra block to pick us up there. When my boyfriend told him we’ll walk back towards the Prince Kuhio, the driver decided to leave and pick up another customer because we were taking too long. Tired and frustrated, my boyfriend calls the company and complains. 5 minutes later, the driver calls and starts yelling expletives at my boyfriend for complaining about him.
2. October 10^th, 2015
My boyfriend calls to schedule a pick up at a location we were unfamiliar with. A few minutes later, a cab comes to pick us up and we were under the assumption that it was the cab the operator had sent. About 5 minutes into our cab ride, our dispatched cab calls my boyfriend. Not knowing it was our dispatched driver and thinking the person calling had the wrong number, my boyfriend ignored the call. The cab driver then proceeds to call 3 more times. On his 4^th call, my boyfriend finally answers and politely tells him we did not call his number. On his 5^th call, the cab driver, who is now angry at this point, leaves a voicemail calling my boyfriend a f***er numerous times and can be heard asking a bystander «Hey f***er, did you call a cab?»
I’ve emailed a formal complaint to the company and have included a recording of the voicemail and phone number of the driver. After reading the other reviews, I guess we won’t even be receiving an apology.
I do not know how this company is still operating. It’s filled with racist, rude and unprofessional employees. But what can you expect from a company that lacks management and disciplinary actions. Unilocal should add a negative star rating.

First time I’ve used The Cab, and I probably won’t again. First, the dispatcher kept talking over me instead of listening to where I was. Then the driver called me and said he was at the gate but couldn’t see me. The HE talked over me while I tried to explain. Turns out where I was has a «back gate» where fares «usually wait». But if the dispatcher had just listened, he would have gotten to me easily. Then, when we were finally in the car, he didn’t recognize the street name so I told him a major cross street. He then proceeded to argue with me for five minutes that it is a left-​turn off Nimitz Highway (it’s a right). Even when I said I have lived there for a year and a half, and I think I know the way home, he kept right on arguing. Until eventually he realized he was wrong and NOW he knew where we were going.
The ride itself was pleasant, but the cab smelled of stale cigarette smoke — despite the large NO SMOKING signs on the doors. We made good time and the price was reasonable. That is the only reason I’m even able to give 2 stars.

I’ve taken The Cab multiple times and every single time I had an awful experience. Most of the time, they thought I was a tourist because I am Caucasian.
I would give them an address that wasn’t too far from the pick up location and they would pretend like they didn’t know where the street was (it was a major street, Keeaumoku by Ala Moana, and they have GPS). I literally had to argue 3 different times with them and try to explain to them where the street is located. I eventually got out of the cab and waited for the next cab just for it to happen again! They didn’t want to do a smaller fair. They prey on tourist and only want the bigger fares.
Once I was able to find a driver to take me home, on two different occasions, the driver complained the entire time about how he always get the «Shitty fares».
Also, they complained when I wanted to use a credit card. I always carry a little bit of cash and would pay for my fare and would ask for change back. Every time they would say they don’t have change… They tried to steal my cash for a tip they did not deserve.
I do not recommend this cab company at all. I haven’t used them since Über was introduced into the islands and will consider walking before I give The Cab another try.

Yes its a 5 star company! I dont speak for everyone who catches cabs but i catch/​ride the cab 5+ times a week. Im not rich or anything, just a normal person who likes to sleep in as long as I possibly can. Sometimes I would miss my bus so i would call.
There are a few disbatch operators I can name. Christy, Vanessa, Aunty Mary, Aunty Lily, and Dorian. They are very friendly and if you call enough times they joke around with you. Sometimes its These ladies that start off my day. They start me off with a smile.
I live Kapolei area and know to call AT least 30mins-​45mins especially on sunday. Pearl ridge area has more drivers as well as town.
I was reading some reviews about cabs not taking card. The company takes 10% off every transaction through card. Plus other fees etc. So that answers that question.
Thank you so much,
Kapu

Terrible experience .
The cab driver was rude,
I told him my address and ended up driving me somewhere completely opposite from what I said.
I passed out for a couple minutes thinking I’d be okay that he understood my address and I’m on my way else where.
Then he didn’t charge card so I had to gather up cash and then I ended up leaving an item in the car .
Hoping I’d be able to call lost and found and it would be there Monday morning, and it wasn’t -.-’

I was crossing the street on Paki & Monsarrat and one your taxis almost ran me over. Horrid!
I will never take your taxis.

Today was the worst two experiences I’ve ever had with TheCab. On Jun. 27 I took the time to schedule two trips on-​line (one for 5PM & the other for 9:30PM) for the 4^th of July; I even followed up by calling to discuss the two trips and get their advice. The first trip, home to Aloha Tower Marketplace, TheCab arrived on time but 1) the sedan reeked of pipe/​cigar smoke, 2) the air conditioner didn’t work, 3) one rear window wouldn’t close, and 4) TheCab (#61, badge 2101) overheated and had to pull over on the viaduct at the airport halfway to our destination. Needless to say with the temperature near 90° and the window open, we arrived for our three-​hour dinner cruise hot, sweaty, and with my wife’s hair a mess!
TheCab folks advised me to schedule the 9:30PM pickup from the Falls of Clyde to home because of the numerous tour busses at that time of the evening. We arrived at the Falls of Clyde at 9:29PM; at 9:36PM I called TheCab to ask where my cab was and was told it was stuck in traffic. I was told my cab would be number 123. At 9:44PM cab 123 drove past us with another fare inside! At 9:51PM I got a pre-​recorded call saying my cab had arrived. I called TheCab back at 9:53PM to ask what had happened and when would I have transportation. All they could do was apologize and make lame excuses; then she said my cab would be here in 12 to 15 minutes. At this point, we tried to flag down any taxi we could but it wasn’t until 9:57PM that we were able to get a cab.
I have been a TheCab user for many years but I will never use TheCab ever again and I’ll make sure all of my friends and acquaintances know of the poor quality of service.

I continually make the mistake of using this company, which can only be attributed to the fact that by the time I’m tired/​drunk enough to need a cab, their number is the easiest one to punch in.
Every time I specify that I’ll be paying with card, their dispatcher tells me that «all of our cabs accept credit cards.» Great! But the office might want to let the cab drivers know that this is the case.
I’ve had one driver drive off without collecting a fare (couldn’t be bothered), several others insist that their card machine is broken, until I call the dispatch, whereupon it is magically fixed, and still others treat me with absolute disdain (slamming doors, throwing my card and receipt, cursing at me) when I hand them my card.
Hire a different service, or hitchhike, or walk if you have to– just don’t take the Cab.

TheCab drivers are horrible.
I can’t even count the number of times I had horrible experiences with this company. Why do I keep coming back? Because someone gave me a stupid «Cab Bux» card. Its basically like TheCab gift card. You can put money on it and even reload it.
I just can’t stand rude drivers. I don’t know if TheCab treats their workers badly to make the drivers treat customers badly. But honestly I am just sick of it. If your going to treat customers so rudely, maybe you just shouldn’t be a cab driver.
At my most resent cab ride, I caught the cab in one of their designated waiting spots. So I did not have to call and wait around.
When I went up to the driver in the front I asked:
«Excuse me, do you take card»
«You don’t have cash?»
«No, I only have card.»
«Where you going!?»
«_​_​_​_​_​street»
*cab driver looking pissy* «Get in, get in»
When I got in the cab, the driver was making all this sighing noised and acting all pouty. He drove like 5 feet and suddenly stopped the vehicle. He turned to me and said «Get out, I changed my mind, I’m going home already!»
ARE YOU SERIOUS?