Tripler & VA Hospital

Overall decent satisfaction at this hospital. Aside from overcrowding parking isn’t bad. Some of the military nursing staff after my surgery were a lil rude, along with a briefer on the VA side… The one with the goofy beard/​haircut. I definitely suggest replacing him as he seemed to not enjoy his job very much and was incredibly disrespectful. Although, Most of the others on the VA side was very nice, respectful, and helpful.

A much needed place of healing for those who have served. Outstanding medical staff, short handed but dedicated!
Parking is by far the biggest reason for the fifth star. Outstanding dedicated Military O’hana here on this beautiful pink palace overlooking the ocean.
Proud to have served and now continue service through voluntary service to DAV — Disabled American Veterans.

If you can avoid this place at all then I strongly recommend doing so. This place is completely disorganized and you will wait around for an eternity to be seen by a mediocre provider.
Unfortunately the military has provided policies that allow you to be seen elsewhere. Which in my opinion is ridiculous since I have heard nothing but horror stories about this place, not to mention I have personally experienced this horrible patient care.
Typical military care= cheapest possible care that they are legally responsible to provide.

Appointment system here doesn’t make sense. I came 30 minutes early cause traffic is horrible everyday, but parking here is the even worse. Sad part is… there a lot of retired people, mostly veterans… yes mostly elders. (Since parking is so scarce, I feel bad if they have to walk up to this castle on top of the mountain.)
Well I checked in and asked for directions as I showed them my appointment slip. I’ve went back and forth to 3 different rooms, I guess they have my appointments mixed up. The medical center has a lot of students that work here, so little to no experience. I wonder if these guys get any inspections or some sort of survey for their quality of work. It is my off day, so no worries. Enjoying my youth.

My review is for the Otorhinolaryngology (ENT) Clinic, surgical admission center (SAC), and post-​op care unit. I would really like to give a shoutout to Dr. Tsai and Dr. Tran (they conducted my surgery), the anesthesiologist, medical students, and the various nurses that took care of me. All of them were very professional, kind, informative, and very compassionate. Everyone I encountered was very friendly, and made me feel at ease. I was quite nervous about my tonsillectomy upfront, as I’m a very young, single active duty member and this was my first «true» surgery. The staff was very reassuring and made sure I was comfortable throughout out the entire process. The doctors were realistic with me about the recovery process, which I appreciated. I really can not thank all the staff enough for that. Overall I had a great experience and would recommend the teams listed above.
The only downside to Tripler AMC, is the parking situation. If you can schedule appointments early in the morning, try to do so as there is more parking readily available.

Once again im let down by a military service program. I go in for a checkup because last week I got decompression sickness. So when I tell the doctor that I need her to sign this paper for my dive school and she refuses to take and read let alone sign this paper for me. The doctors are so rud and subjective. Along with the nurses. Probably not everyone there at the VA department but most of them on tripler. I’d rather pay for insurance somewhere else then go back there. Which I’m going to do. They only get one star because I have to put ine

I was there for a couple of months and they weren’t able to get me a primary nor an appointment with dermatology. I saw the urgent clinic doctor every time and they weren’t all that helpful either. I had to go to the Army ER once and they were unprofessional and uncaring. Very shameful for a military hospital.

Of course the department of Veterans affairs has been bashed, but they do a pretty good job here in hawaii despite serious budgetary restraints.
It can be a challenge getting an appointment in a timely manner… That’s the truth. I come here and see a not too busy place so I’m sure there is room for efficiencies.
Parking is terrible… Absolutely terrible, so show up early so you can drive around looking.
Traffic in the morning is also bad because, of course, everyone needs to get checked in through security.

I am so grateful that I have private medical insurance and so do my children. However, this hospital has the nickname «Crippler» for a reason. Our federal government should be ashamed of the health care they are providing there veterans and service members, it honestly appalls me. There needs to be some time of audit by REAL trained medical professionals for this place. Go in for back pain and they give 3 meds; Benadryl (which is for allergies/​allergic reaction) and Reglan (which is for nausea), no of which were symptoms! Unreal, seriously it is!
A man waiting in the ER had a spinal tap here earlier in the day and was back at night with a high fever and leaking of the fluid.
Also, reference back the news in 2005 about the 1 minute old NEWBORN baby being given CO2 instead of oxygen!
This place is flat out HORRIBLE! Get a side job just for private medical because this is an ABSOLUTE SHAME! This place gets 50 negative stars in my book!

Although Tripler & the VA share a building and the VA has a contract with Tripler they are still two different places. I am giving 1 star since the VA is a joke and full of pathetic, lackadaisical employees that get paid to sit on their butts and make life a living hell for vets. Shame Tripler is paired with them… I have had great experiences over there. As for the VA here… its horrible! Stick with TriCare if you can!

Both VA and Tripler is a joke. Well I need to give a star. I am force to give a star. What a joke.

Oh Tripler, the crippler. :(
I can’t really be mad at them anymore. I finally had to go the non-​emergency part of Tripler and let me tell you. They really took care of me.
The staff here is really professional and they know you feel like crap so they try to be funny to make you feel better. If your a female and your not comfortable with having a guy doctor you can have a chaperon to make sure no hanky panky is going on. The only thing that sucked was the pharmacy. They took forever and didn’t offer any information about your prescriptions. It was literally bag and go.
Tripler finally made me feel better. Parking is a pain here but the staff is awesome! I would warn against going to the ER here. The wait is terrible and sometimes the misplace your medications. I’d rather not spend my entire day here but sometimes it can’t be helped.
My opinion of Tripler has changed now I don’t feel bad about going here!

Any hospital that has the foresight to employ me deserves 5 stars! It’s a pink hospital on a hill that gives essentially free medical care to our nation’s veterans and active duty soldiers. If I wasn’t soo biased, I’d probably subtract a star for the lack of close parking for employees and ridiculous wait to get out of the gate in the afternoon. With the best gastroenterology department on the rock, you can’t go wrong coming here as long as you’ve earned the right with your service to our country.

Parking is better after 9

They hurt me but I dig their service and assistance!

Spoke with the Vocational Rehabilitation counselor Ms. Higa and she gave me so much insight on job training and continuing education opportunities. The was a WORLD CHANGER. THANKS

I came here with my husband to the ER when he didn’t feel good one night. We checked in at about 1030 pm. The room was full. Surprisingly, we bumped into one of his friends that was there with his wife who had accidentally chopped two fingers to the bone (literally) while cooking dinner. When we asked them how long they were waiting, they said for 4 hours… how horrible! She looked miserable. Actually, everyone looked annoyed and miserable as they too were waiting forever.
We waited literally until about 2:00am! And as each person’s name was called I could see that they called everyone by the order they came in, not by medical priority. Most hospitals will have a medical priority cue. I guess Tripler does not, especially after reading reviews about a woman passing out in the room and the toddler with a half open skull waiting for 4 hours as well. I personally have HMSA even though I’m an «army wife» and I’d rather pay for Queen’s than go to Crippler…

I don’t think anyone is a raving fan of the VA Clinic (s) we have to choose from though I’ve been to a few and have to admit that Hawaii has the best bar none. The doctors are professional and if you’re lucky, you will find one that is worth their salt. I was assigned to a new PCM each time I went in for a physical. There even was 3 changes in one 6 month period of my PCM. They just can’t seem to hold on to decent doctors.
I got lucky for once. I have a great new doctor that has moved to the VA West Annex at the Ewa Hospital facility. There is more parking, it’s closer for me, and easier to access from all points west. She is even persistent with me. I do fail to follow the «doctor’s orders» though she’s right on top of me in checking-​up on me. I found a great one and not to disrespect or take away from the many other great doctors, she will go nameless herein.
I would have rated the Tripler VA Clinic higher, however it’s the parking. Something needs to be done about the parking situation. I don’t have the answer to this delema though would like to see it addressed seriously in the near future. This is why they only rated 4 stars.

To be specific, I can only speak to the Spark Matsunaga Center for the Aging where my father-​in-​law has been living for the past 6 years.
It is far and away the best nursing home I have ever seen. It is light filled, clean, friendly and the staff try really hard to be warm and engaging.
180 degree view of Pearl Harbor, state of the art security/​monitoring for patients with dementia, decent food, beatiful gardens. It has it all.
I wish I had something half as nice to look forward to in old age.

U.S. Army tertiary care medical center serving 460,000 DoD and VA beneficiaries in Hawaii and the Western Pacific area of operations and in the U.S. Trust Territories