US Post Office

I can’t remember his name, but it started with a B (Bert?) He was wonderful, made my day and saved me a few bucks. Can’t really ask for more :)

I ship multiple items about 3 times a week, and this USPS location is by far my favorite. I’ve been to several within Honolulu and this location has all others beat. Reed is an employee at this location that always gives me such top notch customer service. Multiple times he’s gone above and beyond helping me with shipping items and other related situations. His kind, upbeat and positive attitude is why I keep coming to this location! This location also seems to have a lot more employees working at once, obviously because it’s located in the mall, but still the long lines go really fast here. Sometimes they run out of priority mail boxes that are in the front, but if you ask an associate they always have more in the back. I always need extra because of how much I ship and they are kind enough to give me extras. Great place to go!

Worst experience ever !!!
Do not go this place …
This post office used to be always nice but seems like it has been changed a lot…
it is very shame.
Today my sister went to their store and when she was trying to send me a box ‚
one of the clerk lady was complaining that she was doing a little slow and
even she was doing wrong!!!
my sister wasn’t wrong. She just doesn’t know what to do because this is the first time for her to mail a box in foreign country.
and then later, the clerk lady was telling her that there is only one option to mail it so
it cost them 100dollars to mail for a just a box!!!
because that lady did a express.
I’ve told them that I don’t need a express…
It is unbelievable!!!
I’ll never use this post office again.
こちらの郵便局は本当におすすめしません。
妹がハワイへ旅行中だったので、日本から送るよりアメリカからアメリカへの
送料のずっと安くなると思い、頼んでいたものをこちらの郵便局で送ってほしいと
頼みました。
受付をされた女性がとても感じが悪く、郵便番号を書き忘れただけで
「間違ってるわよ！！！」とたかだか、そんな事で同僚の方にも
文句を言いながら対応していたみたいです。
そして普通のシッピングでお願いしたはずが
勝手にエクスプレス（速達）にされ、１００ドル請求されたようです。
その後、その事を彼に伝え、すぐハワイの郵便局へ電話し
キャンセル出来ないか聞き、その箱をメールする前なら出来るとそちらが
言ったのにもかかわらず、妹たちが着いたのは午後１時
受付に確認をしたら「もうシッピングしてしまったので」
と伝えられたそうです。
日本ではとてもあり得ない対応だと思います。
今までのスタッフさんたちはとても良い方たちばかりだったので
残念です。

The US Post Office at Ala Moana Shopping Center is always staffed by friendly people. In this day of UPS and FedEx overnight mail, I still like the United States Postal Service because is the cheapest way to send something when you’re not in a rush. Unfortunately, many things must be sent to the mainland for repair such as my Sony PlayStation 3, TiVo, and this time my Roomba.
I had a bunch of leftover Chinese New Year stamps that my auntie had given me supposely as collectible. Well, I don’t collect stamps so I was happy to use them. The post office clerk was somewhat amused in putting on about 10 sheets of stamps to send my two Roombas for repair. This location has virtually unlimited parking because is located at the mall close to the new huge parking structure on the Ewa side.
TIP: Definitely try and go earlier in the morning when it’s the least busy.

There’s always a long line here, but at least it moves pretty fast for being such a small shipping center.
And if you’re packing something there physically, then make sure you bring tape, or otherwise they charge you about $ 3.50 for a small roll of tape which is a rip off.

96 814, 96 822 location…
1 star because service sucks, they talk to you like you’re stupid when you know what you’re talking about. They don’t check for your stuff and assume that you’re just dumb and don’t what carrier is which. They direct you to a carrier all the way at the airport which just directs you back to where you came from. They give you attitude after causing you to waste your time going around the island just to look for your package…

I agree with other Unilocalers– this PO doesn’t always scan all of your packages for tracking! Last week, I dropped off 5 packages and 4 of them were scanned so I can track. 1 of them hasn’t been scanned. I have an online store so my customer sees «pending USPS scan» which looks like I haven’t shipped it yet. Unreliable PO. :(

I’ve had issues with them not scanning my tracking # on shipments that I sent out a few times :(not a great thing at all, leaves me and the person waiting for the package in the dark. I don’t know if it’s because of sheer laziness but it’s unacceptable.

This USPS site is conveniently located in the Ala Moana Center on the street level below the Longs Drugs. It is often busy but the workers always seem to guide the customers through easily. Yes, there are some grumpy or even stoic workers but for the most part they generally seem pretty friendly and helpful… it must be they have good management?!
I thought it pretty cool to see a USPS kiosk just near the entrance of this post office. You can do most transactions electronically and not even have to worry about being stuck in line if you’re pressed for time. It’s good to see our USPS being progressive with technology.
I’m almost out of my Elvis Forever stamps so I’m planning on using this kiosk. Hmm, maybe I’ll get some Charles Schulz’ Peanuts Gang Forever stamps this time!
#461

The staff is soooo nice! The lady who helped me was extremely helpful and made sure I got everything I needed done! Was shipping a long board and gifts to the mainland. Didn’t have a clue as to what I was ding and the lady got me in and out very quickly with a smile on her face the whole time! I went early afternoon on a Tuesday and there were only 2 people waiting in front of me! Going there whenever I have to ship something!

The US Post Office is conveniently located at the Ala Moana Shopping Center on the ground level mauka (mountain) side of the center.
I normally stop by this post office if I have mail to drop off in the outgoing mailbox. I like this post office because I am able to buy stamps from the Automated Postal Center out front. The kiosk accepts credit cards and debit cards as payments for your postage stamps.
Inside this post office location individuals are able to purchase money orders, stamps, and even mail off flat rate boxes that needs to be shipped to the mainland USA or overseas.
During the holiday seasons the post office would always have a line going out the door since a lot of individuals would have a minimal of 2 boxes or a maximum of about a dozen boxes to be shipped out to the mainland USA or overseas.
I haven’t stepped foot inside the US Post Office so I would not know what the customer service would be like. I just come to this location for the Automated Postal Center kiosk and to drop off mail.

Okay so i just called this p. office today, to ask one question. This lady picked up the phone, and was answering me in a rude way. Not to be mean, but she seems like she doesnt care about her work. I mean, the way she answered me was just not acceptable. If i was there infront of her face to face, maybe i could’ve not controlled my self. And already punched her face.

Just left this post office. Lemme start by clarifying — I’m not one to complain; I don’t enjoy having to give bad/​negative either. Sometimes, however, it’s necessary; this is unfortunately one of those times.
This is my third time at this USPS location, as well as my third time receiving TERRIBLE service. I hoped I had just gotten two bad apples the first two times, but today, I was again highly disappointed. In attempt to keep my review short n’ sweet, I’ll just discuss today’s «issue.» I simply needed an address label (as did the girl next to me), so I asked because they were out at the self serve counters. The only (snappy) response we received? «Write on the box.» Is had enough of sh^t service here at this point so I replied, «We both clearly have packaged which need labels, that’s why I am asking on our behalf for labels, SIR.» …we then, slowly but surely, got our labels; equipped with a nasty look as if it were our fault the labels were out and our job to replace them. I didn’t catch this ol’ grumpy farts name before he disappeared to the back, unfortunately, but close to home or not — I’m done with this sh^t service USPO. Buncha grumpy ol’ jerks who need to smile once in a while. –_–

Good experience at this location especially for my first visit. The Asian lady that helped me was super polite. Thumbs up! Will be back here if I ever need to ship something out & in the area :)

Most Efficient Post Office
While post offices are known for their long waits. The post office at Ala Moana Center is no exception.
The wait is mainly due to the people who never mailed anything before or the tourists who need to mail stuff back home. If this is your first time mailing something please check online for the rates and how to. All the information is available to you, use it.
The employees here have a lot of patience and are very knowledgeable and helped me out many of times when I have questions on mailing stuff. They handle the first timers and tourists appropriately by moving them to the side and let them handle whatever they are missing and then take another customer. they then help them afterwards once they are done.
So while the wait can be long. It could be longer if the staff weren’t so efficent.

I walked in at noon and there were no lines on a Thursday. This has just become my favorite post office.

Convenient! This is the best word to describe this USPS location.
Parking:
You have so much parking in Ala Moana that you can utilize if you go to this location. It’s free and most of it is in the shade. Security is always around and cameras everywhere. I don’t worry about my car when I’m here.
Service:
I don’t know if it’s because they go through so much people in a day or that they deal with a lot of tourists but I think that they are nicer here at this location than all the other locations I visit. They are always fast because they have so many people that come here (shoppers, tourist, businesses around the area, etc.). I find that coming to this location is usually the quickest from the time I find parking to when the package is paid for and accepted by the Postal worker.
Supplies and Ambiance:
They always have all the boxes and flat rate envelopes in stock which is nice. The supplies you buy here won’t be taxed so you can get shipping tape or cards for special occasions here without tax! That’s awesome! I’m very Chinese lol.

On our way to the North Shore, I wanted to stop by the post office to send some chocolates back home to Vegas, instead of packing it in my bags.
Although there was a long line, it went really quick. I just wanted to write this review to give a shout out to Iris who was our greeter. She prepped us before approaching the representatives at the counter. Probably one of the sweetest ladies I’ve ever met in a post office setting! She recommended some packages for me, started a personal conversation with me and even joked a bit. So personable and really made my overall experience one that I’ll remember!
If you’re looking to send a package, make the choice to use this branch! The staff here are super nice and really accommodating. Even though it might be tough to find parking at Ala Moana, sometimes a great experience supersedes the extra time it takes to get there. Trust me, you will not be disappointed!

DA BES’ POST OFFICE IN DA WORLD!
Ok, I broke my rule of avoiding writing on generic stuff like McDonalds, 7 – 11’s and Government Agencies!
But I broke my rule because…
THIS UNITED STATES POST OFFICE IS THE BEST — HANDS DOWN! PERIOD!
Here’s why…
–EMPLOYEES! Just the best postal employees in the world work here! I’ve been here off-​season, Christmas season, mornings, afternoons… Always pleasant and relaxed, but efficient– Each & everyone of them! So refreshing!
–LOCATION! I mean a post office at the largest mall in the Pacific! Long line? No worries — get a snack, meal or smoothie next door. Want a donut? Or, maybe a magazine to read while you wait! Yup, oh how convenient — WIN!
–EFFICIENT! Like I mentioned earlier the employes are super friendly, but also super efficient too — it’s like the the best of the best works here with the average experience something like 10 – 20 years and mostly at this one location!
–BOXES! Free priority boxes of all sizes available for your mailing needs. Priority envelopes too! Pens too, but note the chain attached to the counter!
I’ve been coming here for my postal needs since 1999 when I had my successful online business, while also managing Cheap Tickets, Inc. Remember them? So, basically two jobs with one post office to do all my business and personal needs. I mean from 1999 – 2005 I was here almost daily and got to know all the employees. All humble, efficient, nice, relaxed… And guess what? Most are STILL HERE! Since names can get confusing, most I nicknamed from LEFT to RIGHT…
1. «Disco”— works farthest left. I nicknamed him Disco because his thick gold chain, «Travolta» hairstyle, and twinkle in his eyes.
2. «Mustache”— works next to «Disco” — nicknamed because of his finely groomed «Tom Selleck» ‘stache! The baby of the group!
3. «Teacher”— lady in the center. Can’t miss her… The only blonde. Her demeanor reminds me of my 2^nd grade pota-​gee teacher, Mrs. Jose. Once she flirted w/​me!!!
4. «Serious”— lady working to the center right. She’s nice, but always so serious and likes to educate you on mailing options!
5. «Eyebrows”— cruising to the farthest right. Nicknamed obviously for his large «unibrow» across his forehead. Salt & peppered and probably the «man’s-man» of the group! He’s been here the longest… since I was in High School! But I swear his brows were separated back then!
Yup, awesome group. Always in a good mood– even during the Christmas rush! Never seems flustered or annoyed with dumb questions tourists have.
There’s also «Harry» who’s a female employee that fills in during breaks, days-​off, etc. Nicknamed for her «Harry Potter» eyeglasses and haircut! She’s nice too!
Please use common sense and be a good citizen by NOT mailing snakes or the like, eels or the like, things that rot, flammable items, liquid, or things that smell like pakalolo… It’s a FEDERAL CRIME to break these rules and please don’t chance it! You will be a criminal on par with a terrorist cell!
Now that I no longer have my business– I’m rarely at the post office, but if I have to go… I drive down from Manoa all the way to this post office to talk story with Disco, Eyebrows and the gang! Love this group of characters with heart! BIG PROPS!
Oh yes, I’m sure they have a nickname for me too…
TIP: If mailing First Class boxes, or for you cheapskates, the Snail mail… Plain boxes can be purchased here too, but if you’re cheap then would you buy a box? Nope— so get freebies upstairs at Longs!
LIVE ALOHA…
Unilocal REVIEW #279

I like that the Ala Moana Shopping Center has a United States Post Office at the Mall. It is and has always been a very convenient branch for me to get out packages as well as important documents while taking care of other errands at the Mall. It was especially helpful being able to take care of that errand while on my lunch break in town, and it was even my post office of choice back in college when I caught the bus to the Mall.
I know that the Shopping Center has made many changes over the years with both local businesses and larger stores coming and going, but I definitely hope they realize that having a post office at this location really helps out the Kama’aina and tourists alike.