Stephens Systems

We called Stephens Electronics, Inc in Hot Springs, Arkansas to add a security system and cameras to our 2^nd home in Arkansas. Things started out great. The owner, Craig Christopher, of Stephens Electronics, Inc in Hot Springs, Arkansas, was prompt showing up for our appointment and very knowledgable about the various products/​systems available and we were eager to get his quote and move forward with an estimated $ 10,000.00 system.
We received the first quote about 5 days later and wanted to move forward. Then, Craig Christopher (President/​Owner) advises it will be several weeks to get to our project based on other jobs and things going on in the business in his personal life. OK, we will wait. It will be worth it.
2 weeks later we beg for a revised quote as we added a few more cameras and made some additional upgrades and ask a few questions. We finally get the revised quote and it’s a GO as far as we are concerned. So, we set a tenative date to set up test cameras to be sure wireless will work and confirm we are able to review remotely. If all goes well, we wanted to immediately proceed with a full install. Again, note that we are looking to spend close to $ 10,000.00 to $ 11,00.00.
Then, all communication stops! Calls not returned even when calling office or cell. No replies to emails and we sent them daily. Mind you, we are going direct to the owner and this is how we are treated.
Finally today, after wasting over 35 days of our time, we get an email saying he is too busy with other jobs and other stuff outside of work to do our job. (Must be nice to be so busy that your are turning down jobs over $ 10K)
It’s shocking to waste this much time on something, be prepared to make the investment, and then deal with a business like this that can be so unprofessional! We wanted to work with a locally owned company and feel it’s important to support local businesses… Guess not a great idea in this case.
If you are a business that is so busy or has too much going on in your personal life, why not say that 35 days ago and don’t come to our home in the first place to quote our job when you know the scope of the project on the front end?
Shame on you Craig Christopher and Stephens Electronics, Inc in Hot Springs, Arkansas.
Readers, don’t waste your time on this business.