Air Conditioning Solutions

I purchased a new condo and a month later the AC unit completely stopped working. I have insurance with American Homeshield and they sent out Air Conditioning Solutions. I had to have everything replaced do to several issues with the unit and nothing was covered through American Homeshield. I was devastated. But ACS was prompt, courteous, efficient, understanding and made a bad situation much more tolerable. I was very impressed with the service I was provided and will definitely recommend them to my friends and family.

Our air conditioner stopped working on 9÷24÷2015. American Shield (who we purchased home warranty through) sent out Air Conditioning Solutions. The technician that should up was polite, diagnosed the problem and replaced the part. I was told the part was not covered by our warranty so we paid for the repair. Two days later the AC stopped working again and we called ACS back. They set up the appointment for first thing Monday morning (we called on the weekend). A different technician showed up but he was just as polite, professional and helpful. The technician found the issue as it was not correctly diagnosed on the first visit and explained that the issue should have been located. The technician was honest, extremely helpful and spoke to the manager for me regarding the first visit. They issued me a credit for the first visit and allowed me to keep the part they replaced. Since we called them directly and didn’t go through American Shield to set up the second appointment they were unable to bill American Shield for the second visit that included the proper repair. They still completed the repair even though they were not going to get paid by American Shield. I’m very pleased with their customer service and would highly recommend them.