Americas Best Value Inn & Suites

Yea, thanks United for cancelling our flight and putting us in this gross dump. Walk in the front door and it seriously smells like a urine soaked nursing home. I went up to the 7^th floor to look at the room first, and it was better than expected– only 90 degrees and no urine smell. Pulled up the mattresses and no sign of critters. Woohoo! The others on my flight received actual name hotels– Baymont and Ramada– their shuttles looked safer/​nicer for sure. The AC appears to be working and no bites on my body yet. Crossing my fingers– too late and too tired to find another place… But really United? This is not acceptable.

I have to agree with the other travelers, United has gone to a new low. This is completely unacceptable accommodations, I do not think they look at the hotels before sending customers there. TV didnt work, stains on the sheets, slept fully dressed in fear of bed bugs.
So disappointing.

Shame on this hotel and shame on United for putting us here. The most disgusting hotel I’ve ever been in and I’ve been in third world countries. It absolutely stinks beyond belief once you get off the elevator, then the room, wow just wow, condom wrapper behind the bed, the walls literally have dirt pasted on them.
This place is only fit for crack heads or homeless people.
I knew I should of just booked my own hotel, United have been nothing short of useless.
The God damn TV doesn’t even work.
This place should be torn down

Ended up with bed bugs next day!!! Ruined entire vacation !

I’m in ahhh of United Airlines in the worst way possible.
Who wants a $ 70 supposed discount Hotel room at this dirty, smelly and unclean hotel (Americas Best) bcuz United Airlines decided to have there flight leave 6min early and 8 people connecting miss the 7p flight and will have to wait 15hours for next flight on the next day at 10:30am. This was the hotel the sent us to WTF. Stuck in Houston, Texas…
My bed had 4 cigarette burn holes in my supposed non smoking room.
No smoke detector
No heat or air conditioning not working, messed with it 20 min, bcuz it was no maintenance until morning.
TV was in a cornet, so u could only see it 1 way.
No lights in the bathroom, I had to leave the hallway light on to see and do my business.
I’m floored right now. How can I rate 25% of 1 star?
I will never again…

I already had a room booked before looking at the comments. I was expecting the worst. Luckily, this time I was pleasantly surprised. The room was clean, smelled fine, and had the same ammenities I’ve paid at least double for (I paid $ 64 for the night). The staff was polite and helpful, and although the shuttle was a little slow picking me up from the airport, it was free and dropped me back off in the morning. They could use a little more variety for the breakfast, but I was expecting much for the price. I would definitely stay again.

Idk why people other people had negative reviews of this place cause when I stayed here, I had no issues.
The rooms are pretty standard but are actually set up like suites so their big. They have complimentary continental breakfast in the mornings so definitely took advantage of that. Also, the WIFI is free so how can I complain? Lol
Oh, & the complimentary shuttle service is useful so I didn’t have to get a rental or a taxi to the airport.
Worth the cost.

DO NOT EVER, EVER stay at this place. It’s dirty, outdated, smelly, and hot. It was not a pleasant stay. The only reason why I picked it, the agent indicated the hotel had a 24 hr shuttle. However, it’s only one driver; if you don’t make it on the shuttle due to capacity you will have to wait for 45 minutes. I regret having to stay in this hotel. The staff was amicable but they couldn’t make it better when the problem it’s the building and environment. This «hotel» should be removed from the list of travelers options.

Let me just say that I travel frequently and this is the worst hotel that I’ve ever been to. Thanks to the terrible experience I’ve had with united air (that’s another story), I’ve ended up here. First impression was okay. Shuttle to hotel was a clean, professional mini van that you’d expect from any hotel. Upon arriving though the door I knew I was in for a disaster. The odor was nearly bearable. As a previous reviewer stated the lobby looks like a mixed array of flee Market furniture. The walls and ceiling look disgusting. Go up to the 2^nd floor to my room. The hallway was hot and humid and smelly. I get to the room and the door won’t open. I go back down to lobby and the guy comes up and informs me that I have to open the door slowly and it’s been an ongoing issue. So I get in the room, and while the size is decent for a cheap hotel, it looks like it had the same interior since the 80s. It looked deteriorated. I’m no germaphobe, but I was concerned for my health that night. And to top things off the toilet wouldn’t flush. When I woke up I just wanted to leave the place but they would not shuttle me early despite being informed that it was a 24 hour shuttle. On the way to the airport the lady had the music Blaring up all the way. She apologized and turned it down and informed me she had been up late the night before and had been working more than 40 hours. I really don’t know how this establishment is still in business. Needless to say you couldn’t pay me to stay here again. I would have preferred to find trees in the back and set up my hammock.

My truck got stole from here. I was parked right in front of the lobby and in front of a camera and they acted like it was no big deal hotel room is trash do yourself a favor and spend another 30 dollar and keep yourself safe and your belongings. This all happened the first night and I plaid for a week and they are not wanting to refund my money

United airline put us in this hotel when they canceled our flight. Shocked that they would call this place a hotel. It is old nasty and dirty. My kids were terrified and wanted to leave. Never again. Shame on united airlines!

Hmm, where shall we start? I moved into this hotel from down the street while in Houston taking a training course. What made me move was the advertised cheap weekly rate. I will have to say this was the worst place I’ve stayed in a long time. This says something seeing that I travel for work and used to be a rock climbing dirt bag! I’ll try and paint a picture for everyone that’s considering saving some cash.
The staff: The initial lobby meeting was encouraging. Stay was helpful and appeared friendly and courteous. After they sold me the room attitudes changed. They were not friendly or mean, just indifferent. The biggest bummer is you cannot, I repeat, you cannot get a refund. It felt like getting a refund would involve Chuck Norris’s mother coming down cause Chucky just couldn’t make it happen.
The room: Have you ever had the pleasure of an upgraded suite inside La Mesa penitentiary in Tijuana, MX? Well, I haven’t, however, I think it might be a bit nicer! They use duct tape to keep the curtains against the wall and they all seem to be broke. The décor is right out of a flee market’s scrap free bin, then cobbled together by some kid on his first bender. The towels, linens, and carpet are insanely despicable. The amount of filth could blanket any foothills community and turn it into looking like a war torn region of the Middle East. The cleaning happened once every two or three days, I couldn’t get a hang of their schedule. The couch and bed… let’s not go there! We also won’t say anything about the roaches, the alive and budding kind. Overall not impressed.
The area: Greenspoint aka Gunspoint, I said enough.
Overall: So bad, please don’t go! Look around and you’ll find the same rate maybe 25 bucks more. 25 bucks = priceless to your safety and sanity.

Be warned. No hot water. Run down. Ratty. Horrid. Even exhausted this place was revolting. Can’t over state it.

The hotel is ok, but clean. The wifi doesn’t work. The free breakfast is horrible. I would give this hotel a 2 star, but the ladies at the front desk is a 5 star rating. After a long situation, Adela and Linda went out of there way to help us out. The 2 Ladies were very accommodating and even made a few calls for us (she can see that we were very tired). 2 Stars for the hotel, 5 stars for the ladies!!!

It was terrible. The shuttle to and from the airport runs perhaps once every two hours (even though they tell you it runs sooner). We had to wait nearly an hour for our shuttle to come pick us up from the airport. We kept calling the hotel and they kept lying to us, telling us that the shuttle was already at the airport when it wasn’t, telling us that it was on the way to our terminal when it was going to another terminal… all of it was very frustrating. Their ONLY driver was also unresponsive to phone calls. When the shuttle had arrived, all of us couldn’t even fit in it because they used a small minivan to pick up nearly 15 people from the airport (with luggage) at once. The rude driver told us that we could wait for another half hour for him to come back to pick us up. Once we got into the so-​called shuttle, we learned that people next to us all had to wait nearly an hour, one guy 2 hours, for the shuttle. Do not use this place for any service — hotel or parking your car during trips — unless you like wasting your time at the airport waiting for a rude driver to pick you up.