Apple Store

Went to Memorial City store with the problem that something was eating my battery at an incredibly high rate… they said I would have to wait 4 days for an appointment! So I got appointment at Galleria waiting «only» 2 days. Met with Ahmed who runs diagnostics on
my phone and decides nothing wrong with hardware so must be software glitch and must wipe out phone, supposedly he would recover all data from the cloud and all would be good… not so much, no email, no notes, no nothing but contacts… do not have time to wait more days for appointment so i have a friend trying to reload my phone from cloud… my friend says Ahmed should be fired for the mess on my phone. I always get a follow up email to ask how my genius bar appointment went, hmmm… didn’t get one this time, I have always been impressed in the past with my service at Apple stores, not impressed at all this time.

Way understaffed. I have been here twice over the last week to repair my computer after I installed the update. Every time I spend a half a day. Time =money and so far this stupid store has cost me a full day of productivity.

Had a great experience at this store with my inquiries about my new iPhone 6s. It started with the phone call before hand the automated system already knew my name and that I just recently purchased my iPhone. All accessories needed and questions answered to help me with my new experience. In the iPhone family now! 2 Salutes

This location was where I finally went to the «dark side» and bought a MacBook. Oh wait, scratch that; it was when I bought my iPod (via their online store) is when I crossed over to the dark side.
Today, I didn’t have to wait in line since I was only buying accessories. Lorenzo was the employee who helped me out in getting a new charger for my phone. He was very friendly and had the courtesy to look in the back because the brand that I was looking for wasn’t on the display. Unfortunately, the brand that I wanted was out of stock. Well, it happens. So, I ended up buying the brand that they had displayed.
I don’t think I’ve ever had a bad experience at this location.

Apple computers have become garbage products. I had to return THREE 13 inch mac books within a few days of buying them because they were lemons (tons of pop up ads the day I brought one home, for example, and the Apple store employees had no idea why it was happening…), and this came on the heels of my older mac book that melted down entirely and I lost my data (including evidence for a case), costing me an enormous amount of time. I now have a new 15 inch mac book that has had technical problems from day 1. The people at the Apple Store are often clueless, and after purchasing numerous Apple Care contracts (for at least 6 computers over the past few years), the Apple Care phone operators cannot answer basic questions such as how to disconnect the cell phone from the computer so the cell phone does not ring through the computer. It is absurd, and some do not even speak English well enough to be handling the phones. Apple is losing it. I am a long term Apple customer who currently owns 5 Apple computers, including a relatively new iMac and mac book, 3 iPhones (a 4, 5, and 6, and yes, I need all three, because when one cannot find a location in navigation, one of the other ones usually can), and I will never buy an Apple computer again. Apple is not the company it once was.

After a previous bad experience I had in another Apple Store, I went to the Galleria Location for another chance.
I´m glad to say it was a totally different experience. I found a friendly staff, WILLING TO HELP, find solution to problems and BEST of all, a humble attitude towards their customers.
Travis was very kind and looking forward how to resolve my phone issues. He handled all topics with knowledge. (Thank you!)
And Adriana, thank you for caring and congratulations on your team.

Apple, their locations, and their customer service lines are complete unfit to do their jobs. I have spent half on hour on hold with their customer service line to ensure that each location had the item I needed. They assured me that it was in stock at this location. I drove nearly an hour to get to the location only to be informed that Apple doesn’t even make the product I’m looking for, but Apple carries an off brand that does for $ 37. So why did customer service tell me Apple DOES make the product for $ 29?! The associate, Mark, wanted to argue with me.
I spent another hour calling customer service, while still in the vicinity of this location, who finally reached this location’s manager via phone and asked him to match the price of the off brand item to the price I had been told. The CS rep told me to go back into the store and Mark would take me to a manager.
When I went back inside the store, Mark asked me, «What are you looking for again?» seriously?! The manager had no idea who I was, then finally realized it. Everyone had an attitude about the situation and I had to practically beg for a receipt for my purchase. Terrible, terrible communication and customer service.

Great products and great service, what more can I say? There is sometimes a wait for service but its worth the wait for good products and service.

Had an amazing experience with a young tech. She was super helpful and helped fix my phone. I walked in feeling awful about purchasing a new phone and walked out feeling great about the experience.
I’m a happy Apple customer and will be for a long time because of this experience!

I had a very disappointing experience here at this Apple Store yesterday. The screen on my iPhone 5 was coming apart from the body and I was upgrade eligible so decided to do some shopping here.
I asked the associate what I would get as a benefit of being upgrade eligible. He clearly told me that I could get the iPhone 6+128 GB at the same price as the 128 GB iPhone 6.
I was in a hurry to get back to the conference where I was exhibiting. I left my new phone with the Apple store associate as he was setting it up for me and I would be back in an hour or two. I made the mistake of not looking at my receipt.
When I came to find out that I was charged the full $ 499 price for the iPhone 6 Plus instead of the $ 399 I expected to be charged. I had to fly back to Pittsburgh so didn’t have time to work it out in the store. I called the manager, Chris, today and got no resolution to the problem. I have since sent a complaint to Apple but I don’t expect that that is going to get me anywhere.
My advice is be sure to check your receipt at the time of the sale!

Only marginally better than the Apple Store in Highland Village. At least here, the employees TRY to help you and don’t insist that there is actually NOTHING wrong with your computer when it indeed needs a new logic board.
However, everyone is still pretty clueless. Whenever I have an appointment here, I have to wait at least 15 minutes for someone to see me, even though I feel like the number of workers always outnumbers the number of customers.
And no one was able to figure out what was wrong with my MacBook. Although they kindly replaced my battery for free, they were unable to realize that the real issues were with my MagSafe adapter and logic board. Two months later, I had to go to an Apple Store in a WHOLE OTHER CITY to find someone that could help me.
If you own an apple product in Houston, God help you if you start having problems.

Great place if you are apple fan, it provides all kinds of Apple products and accessories. Beautiful Deco, nice staff and lots of selections.

About a year ago, I wrote a scathing review of another Apple location. I recently had a better experience at this location that I thought was worth writing about. I took my MacBook in because I had a hard time upgrading to Yosemite. I really didn’t want to go in because my last experience at the Highland Village location was terrible. At this location, I was promptly greeted. Unfortunately, they told me it would be about 2 ½ hours before I could see someone at the Genius bar. Even though that is a very long time, I decided to wait since this was the mall and I would be able to walk around for a bit.
I killed about an hour and a half of time, then I became restless and headed back to the store. A sales person saw the look of pure frustration and impatience on my face and asked me if he could help. I described my problem. Although he was not a «Genius bar» person or a technician, he was actually able to help me resolve my issue. I was happy to not have to wait another hour for a fix. After previous poor experiences, I had sworn off any more Apple products, but I may reconsider in the future. I appreciated the sales floor rep taking the time to help me even though it wasn’t technically his job. Since I do still own some Apple products, I will still need help from time to time and this will probably be my go-​to location.

Very nice and clean store. All the techs walking around seemed friendly. Of course they’re super busy, which is to be expected. I hardly ever see this store not busy. I brought my phone in due to a hardware issue. They said they would just replace with a new phone because it was broken. They made this inconvenient experience as pleasant as possible. Nice to come in and browse all of there new products too. There sport watches look nice.

My expectations were NOT met while attending an iPhone info class here today. I purchased my first iPhone yesterday after only owning Androids. Naturally, I was very lost and confused. I found the listing at
for a basic iPhone Info class (for beginners) and I quickly registered to attend.
I expected the class would cover basics like, how to use your phone… but I was disjointed to find out that it was not informative at all.
The host, Keaton, briefly touched on how to update the phone’s software, how to edit the dock and app layout, how to view notifications when the screen is locked, how to use Airdrop (because this is what a newbie needs to know… NOT), how to use the calendar and how to use the Health app (yep, the Health app???)
We spent the bulk of the time seeing how the Health app works; if your trying to learn how to use the device is the Health app really that crucial? What really surprised me was he pulled out several products that we could buy and utilize with the Health app. he spoke about a Blood Pressure monitor, some sort of sleep tracker, a running device, and a heart rate monitor. Is this really what they think beginners are coming to learn about. Of course it was a ploy to sell some stuff. And a few people did buy it so maybe I’m the only one who thinks it was a huge waste of my 30 minutes.
But if that wasn’t enough he ended by showing us a 5 minute video detailing the new iPhone watch!!! I was beyond annoyed.
I came with a a page full of questions about Email, messaging, and how to best download my iTunes library… unfortunately NONE of this subjects ever came up and there was no opportunity to ask these questions at the end because of the IWatch movie he announced the class was up.
What a waste of my Friday morning.

Great service! Even when I don’t make an appointment prior to coming in they still put me on a waiting list that moves fairly quickly depending on the day/​time you go in.
DENNIS in particular is one of my favorite employees! Helped me and my boyfriend fix both of our phones even though we scheduled one appointment. Super nice guy and very attentive, he was awesome and even managed to answer some of my other questions regarding a MacBook purchase even though he’s not a salesperson.

I love going to this store because everyone is so nice and welcoming to all your needs. There is never any pressure by the staff. Should you need any service for your phone, I would definitely call beforehand because this location is usually quite packed.

I love love love the service here!
As soon as I walked in I felt warm and welcomed. Sometimes I just go in to browse around and play with the latest toys. But yesterday, I actually went in to replace my iPhone 5s charger. It totally pooped out on me at work earlier in the day, so I stopped by the Galleria store.
Gil was the representative that helped me, and I am very happy with how hard he worked to make sure I left happy. When I told him my problem, he was quick to get me a new one, making sure to give me some tips and tricks in helping prolong the life of my new charger.
We took a quick trip to the cases as well, as I am in dire need of a new one and have been curious about the cases with external batteries. He was knowledgable about the different brands and products, showing me all of the different options I had to choose from. Unfortunately, I didn’t find anything to my liking, but that didn’t sour my mood.
I will definitely be back here for any of my Apple needs. Hopefully that won’t be too often though!

This store is definitely busy for sure. The staff works extremely hard to take care of customers that enter. The key is to search for people with iPads bc they can direct you to the write people. Always make an appointment before you go in for tech support so you don’t have to wait for a long time. It helps being nice to the people when you finally get someone to help you bc they will make sure they go above and beyond to take care of you. I’ve seen people be rude here and let’s just say it doesn’t go well for either. But I like to call it organized chaos. If you can. Use the Apple Store app and self checkout so that way you can be in and out.

Okay, I’m not sure if what I’m about to write is specific to this particular store or just a problem with Apple in general, but let’s just say that this store definitely isn’t helping the cause.
I came in yesterday because my iPhone 5S battery had the annoying habit of dying before noon on a daily basis, with minimal use prior to that time. The phone is almost a year old, and this problem probably began about 6 months ago (which is ridiculous in itself)…but I put up with it/​was lazy. The decision to go in yesterday was based partly on having the afternoon off from work and partly on the knowledge that the one-​year mark is coming, after which I’m sure they would charge me exorbitant fees for a replacement. So I made my 5:30 pm genius bar appointment, showed up with my husband and parents to this PACKED, insane store at 5:30, and was told to wait in a line to be «checked in» for my appointment. Umm okay? So I waited in line for ten minutes and then was sent to sit down at one of the many tables at which multiple people were sitting, also not being helped. Just before 6, someone finally came. Hurrah! But no, he was just getting some «information» from me about why I had come. He quickly ran a diagnostic test which showed that my battery was, in fact, a piece of crap, and told me that they would replace it. I will take blame for the fact that I hadn’t backed the phone up in months, because my iCloud space had run out. So after I purchased more iCloud space (I doubt that they allow a single customer to walk out of there without spending at least some money), he told me to go ahead and back it up, and then our technician showed up and told me to let her know when it was done backing up. Long story short, an hour and a half later we still had «30 minutes remaining,» at which it had been stuck for the previous half hour. We were told by the associates that the wifi was running at a glacial pace because of all of the people in the store using it at the same time. Fine. We chose to finish the backup at home and return the next day (today). I was already having palpitations at the idea of coming back to this shit show, so I made SURE to ask an associate if we could just walk in the next day and pick up where we left off. The associate (our prior technician had already gone home for the day) assured us that because the paperwork had been done and the battery was already sitting back there waiting to be put in, we would just have to walk in, NO APPOINTMENT NECESSARY, and would be helped. He did say that if they were busy, it could take up to an hour.
(Important side comment: When I got home, the remainder of the backup took about 5 minutes to complete.)
I ended up not being able to make it in today, and my husband offered to stop by for me and pick up the battery. So he left our house around 2 pm, and returned just a bit ago… at 7 pm. Apparently, when he got there it was as insane as yesterday and they couldn’t give him an estimate on how long he would have to wait because… shocker…he didn’t have an appointment. When he told them that we were told specifically that we wouldn’t need one, they were unapologetic and said they would «see what they could do.»
Since I’m ranting, I’ll also mention that last year I had a RIDICULOUS time trying to even buy my 5S (my previous 4S wouldn’t last longer than an hour in the morning if I tried to use it at all… seems to be the story of my life) while I was working in Philadelphia for a month and then traveling for job interviews for another month. The damn phone was so «in demand» that if you didn’t show up at the exact second the shipment came in, they would sell out. No one would hold a phone for me, and they wouldn’t even allow me to order one online because my shipping address wouldn’t have matched my billing address since I was in Philly that month. Seriously wtf. Their suggestion was to show up around 10 AM on Monday, Tuesday, and Wednesday and wait around, and I probably would get one. Ummmmmm if I had the time to do that, I probably wouldn’t have been able to afford the stupid thing in the first place.
So in summary, I’m done with the iPhone and definitely with this store… and if the store weren’t closed by now I would be saying this directly to a manager over the phone. I blame myself for not backing up my phone, yes, but I blame myself more for being complacent and putting up with this crap for the past ten years while Apple has become increasingly pretentious. I know that creating a ridiculous, seemingly unattainable product and filling their stores with people waiting for hours is great for everyone’s egos, but I won’t be stroking them any longer. My husband switched to an HTC a few months ago, and I’ll be next! Good riddance.

Eu e meu caso de amor com a Apple: em qualquer lugar, sempre com as melhores lembranças.
Simples: sou um viciado em Apple e se pudesse, entraria em cada uma das Apple Store espalhadas pelo mundo. Esta aqui que fica no Galleria Mall não poderia ser diferente e me salvou em alguns momentos enquanto estava em minha temporada nos Estados Unidos: wifi grátis e comprinhas básicas como o iPod Nano (RED) Edition e um cabo de 2 metros para o iPhone (o que super recomendo a todos).
Agora vamos a um fato interessante que me passou por ali: um dos vendedores que me atendeu era justamente um brasileiro que foi para os Estados Unidos ainda quando criança — sim, ele contou a história dele pra mim e para meu amigo que estava comigo. Ok que o cara não sabia falar português e ele confessando que o sonho era vir morar no Brasil. Achei a história curiosa até e foi interessante saber que um vendedor de uma Apple Store queria largar aquilo tudo no EUA para voltar e virar um professor de língua inglesa por aqui. Tudo bem, sem mais nenhum contato depois dali.
Enfim: histórias e mais histórias que encontramos por aí. Sobre a loja em si? Sem grandes novidades, afinal a maioria das lojas da marca são padronizadas. Tem a Genius Bar e os produtos expostos nas mesas de madeira e o atendimento de forma incrível.