AutoZone

The Good: One star because they usually have miscellaneous items I need and they are in a convenient location.
The Bad: Didn’t have my air filter in stock in any brand and it’s a very common air filter. I did pick up oil and oil filter on this trip but the check out experience was interesting. The cashier had an attitude like she was doing me a favor which never comes across well. She asked for my AutoZone card and I told her I didn’t have it with me but had my phone number. It turns out you cannot use your rewards points without the card. She was laughing when she proudly stated that they aren’t Kroger. My reply was that Kroger makes it easy for me to shop and use my rewards points. Her reply was that I shouldn’t come to talk to her when my car get stolen and someone uses my rewards points. She had no response when I told her I couldn’t care less about rewards points if my car had just been stolen.
AutoZone also states on their website that you can bring your used motor oil to the store for recycling. Every time I’ve tried that at this store, they always say the barrels are full.
I’ve also had problems with smart-​a$$ answers from the guys at this location as well.
The Ugly: I don’t see it ever getting better at this AutoZone location.

So your battery was good and that was not your problem but, you still wanted a new battery anyway? Is this the reason why batteries now cost close to a hundred bucks when two years ago they were half that?

Alright, so this place has one thing going for it and that would be it’s business hours. Of the 8 – 10 Autozone locations within a 15-​mi radius of my home, this is the only location that is open until 10pm every night of the week including Sundays. Last night around 9:15pm I noticed that my battery was dead and immediately took it to this location to get it replaced. I had bought a Duralast Gold battery from Autozone and it comes with a 3-​year free replacement option.
I walked into the store at 9:35pm and explained what was going on to the Assistant Manager who happened to be the person I spoke with. He told me that I needed to leave the battery with them for an hour so it could charge. I told him that there were only 25 minutes left within their hours. He said I’d have to come pick the battery back up in the morning.
I told him that I didn’t have multiple cars and was only able to come up there then because I had borrowed my wife’s Jeep. I further explained that coming back in the morning would not be an option because I have work during the week and so does my wife, therefore I cannot borrow her vehicle. I asked him to please just let me exchange the battery and go home. He said absolutely not and that he’d settle for letting it charge the 20 minutes they had left open and see what happens.
So there I stood, motionless, for 20 minutes just playing a game on my phone because homeslice assistant manager wouldn’t let me exchange the battery.
In the end, they handed me my battery back and said it was fully charged. Turns out the battery was not my only problem and that the charge was warranted. I still think the guy could have saves me some time on a Sunday night and simply exchanged the battery.
For everything except the battery (because of the replacement program) I’ll go to O-Reilly’s from now on. Expect a review there soon.