Box & Box Jewelers

Great work. Speedy turn around. Tony is such a friendly guy to work with. I had an issue with the clasp on my watch and he was able to fix it in no time. Tony seems to go above and beyond with all his customers.

Asked the shop to fix a broken prong and missing diamond chip on my wedding band. The work was done in three days and I promptly received a call to pick it up. Got to the store the day after the call was made to find a locked door and a sign reading it would be closed for the next week or so. As I was scheduled to travel by the time it would reopen, I was unable to pick up my ring until my return.
When I came back to Houston a few weeks later, I looked up the store hours and headed down to pick up my ring. It was a Saturday at 5:10 pm. I arrived to find a locked door and all lights inside turned off. On the storefront and on the store website, it was indicated that the shop closes at 6pm on Saturdays. Since I have to travel again, I will not be able to pick up my ring until the end of the summer.
My travel plans are not the issue, I would have liked the store owner to inform me back in early July that I had to pick up my ring the very day it was repaired or I would not be able to get it back right away. The fact that they were closing the following day for a week was never conveyed to me.
I would also have liked to see the store opened as scheduled when I tried again on that Saturday afternoon!
Finally, I would have liked a courtesy phone reply to my messages both times I found a closed door.
After I get my ring back, I will obviously look for another repair shop for future needs.