Capital engineering & Communications

After not having service for 3 weeks, they told me I should probably look for an alternative – maybe they read my previous review…

Wavevison/​Capital Communications no longer exists, as far as I’m concerned. Our internet and TV went down almost a week ago, so I tried calling them all day on Friday. Spent about 80 minutes on hold. On Saturday I got sick of their BS and decided to drive to their office and talk in person. Apparently, they were kicked out for not paying rent. Even if they relocate and continue offering their services, there is NO WAY I’m staying with them. Crooks isn’t the right word…

Don’t pick them just because they’re the cheapest option; they are totally unreliable and provide truly horrendous customer service (if you can even call it that since more often than not you’re sent to voicemail — that’s right, voicemail). When you get someone, they do everything they can to blame your computer or other equipment. They also just decided to do maintenance on their equipment this month without alerting their customer, and the only thing they offer me after multiple days of being late to work and spending gas money I wouldn’t have spent since I was supposed to work from home was a half a month’s bill credit (this is after 5 days in one month). Just switched to Uverse, probably should have done that ages ago.

Wavevision is unbelievably awful. I’ve been forced to use them for two years because my complex is in a contract with them and it’s been so bad that this year I actually considered moving just so I could switch ISPs because I’m self employed and it effects my business.
The service goes much slower than what I pay for IF I actually get service at all. Currently we’ve been without service for about a week. To make matters worse they never answer the phone and their office is always closed. There is a handwritten sign in their window saying that service down because they are moving locations but this is a blatant lie because they put up the exact same sign EVERY TIME the service goes out.
I’m not sure if they are going out of business or being bought out but their website has been down for the past 2 – 3 days.
I really hope to God they go out of business because I don’t want my apartment complex to foolishly continue to do business with such a terrible company. I know if I were them I wouldn’t want to be associated with a company with such an awful reputation. Honestly I don’t know if I’m more disappointed in Wavevision or my apartments for letting their residents suffer like this. Either way it makes me really angry.

Wave is the worst Internet company.
I am so sick of having to deal with there bs it’s unreal.
Where do I start. The Internet is unstable. Most of the time u get 11 – 18 mb a sec when you pay for 25.
They only answer the phone Monday — Friday 9 or maybe 10 if they feel like it to around 5−6pm again whenever they feel like it. The Internet goes out every month. It’s just pathetic. If I could change Internet company’s I would but my apartments have a contract with this mud bug company.
THEY are changing to CAPITOL COMMUNICATIONS I’m not sure if it’s the same owners and they changing there name because they owe the fcc 2 million dollars. Or someone is actually trying to improve a destroyed brand. DAY 4 INTERNETS STILL DOWN

Worst ever in life. First they give me remote controls that are dirty… literally had dried food particles on them. That was my first introduction to this crappy company. The sound is awful. The picture goes off and on and freezes daily. You constantly have to reset it. You are constantly calling their technicians to fix it only to have them on speed dial to come out the next day. Their customer service sucks balls… they take away your channels without notifying you. They go up on their prices without notification. The info guide (not sure what it’s called) is hardly working so you can’t see the line up. When you call them they don’t answer, you are led to an answering machine that is too full for you to leave anything on. If you are lucky and get someone on the line, they have no answers as to why they took your channels away or why did they raise your bill without letting you know, or what are these erroneous fees, etc. I have been without cable for 3 days and I can’t get a hold of anyone. Ridiculous.
Wave Vision is a SCAM, con artist of a company. I’m forced to give them at least 1 star otherwise I would give them the lowest rating possible… negative 1,0000 to the 10^th power. I’m so over them. I can’t even call them to come get their shitty ass cable boxes.

This is the worst customer service I have ever encountered. The phones are not answered. After being on hold for fifteen minutes, I am transferred to a voice mail box that has a messsage stating it cannot accept messages. This has happened multiple times. Givent hat their online payment system has never worked, I have no choice but to call and pay my bill. Channels disappear, and my service is constantly changed to higher rates without my consent. Today I received a bill stating that this is my final month of service. What? I didn’t cancel anything and neither did my apartment complex. The ONLY reason I deal with them is because basic cable (regular network channels) are provided for free and there are no other options permitted via a contract between Wavevision and my complex. HORRIBLE !

Today is a good day. Today I finally get to cancel my Wave Vision service. But in true Wave Vision style, they’re making this as difficult as possible. Even though their office is currently open, they have no one answering phones. Just an outgoing voice mail message. So I have to drive to their office.
Bad product. No customer service at all. Good riddance.

Would give 0 stars if I could. Was stuck with Wavevision (aka TV Max) for seven years while living at an apartment complex. Sometimes channels would just disappear that I was paying for. When I called there was no good explanation. Poor customer service. Google them for recent news article in the chron about their shady practices… they owe the FCC a lot money. If you have the freedom of choice DO NOT choose Wavevision.

Wavevision always increases their rates for no apparent reason. Wavevision’s Internet claims to be lightning fast, but it is slow and cuts out all the time. The channel lineups they offer are all terrible unless you pay over $ 200 a month. They offer DVR and HD at ridiculous high prices. Their sport channels don’t even include NBAtv. The people that work in customer service have the intelligence of third graders. I am sadly in a building where they only offer this cable company.

If I could give negative stars I would! STOP RANDOMLY TAKING THE CHANNELS I PAY FOR AWAY!!! This is the worst company ever, and my apartment complex forces me to have them. I cannot wait until this company goes out of business, it is definitely in the future! Thank god for netflix and other home entertainment services that are cheap and reliable!

I can’t believe my Apartment Complex tried to trick me into to buying WaveVison crappy internet. I read all the Google/​Yelp reviews on this company and they are all bad. When I go to my Apartment office that’s in a contract with them. I will let tell them my Attorney is aware of everything. I will work hard to sue this company and get them shutdown, and I don’t have their services. I sure as hell don’t plan on giving them my hard earned money either. I’m pissed off that I almost got scammed into buying this b.s. Of an Internet Provider and come to find out they have been selling everyone lies and technical problems!!!

I wish there was zero stars for their internet service. It literally goes out at least once a week, often for days at a time, and customer service has been worthless to help get it back up and running. About $ 70 per month for Internet only, yet we can barely use it… To get an idea of how great this service is, just read the Unilocal or google reviews… Absolutely pitiful.

Review is for internet only service…
Pros: Cheap, No Contract, Speed as promised
Cons: Frequent outages, High Latency Connection, Very Slow support.
In Houston for only 3 months, non of the big providers would do month-​to-​month so Wavevision was the ONLY option (TimeWarner didn’t service our address). Download speeds were fine right around 20mb/​s, upload wasn’t bad either 1.5mb/s. But the network itself was very unreliably, often couldn’t connect half the sites I was trying to (but they’d work from my iphone) and streaming would constantly stall.
Three times the internet went out completely for 1 day or longer. Calls to tech support are a waste of time if they even answer. Our connection went out yesterday (Tuesday) and the soonest they said they could fix it was Thursday, which is our disconnection date because we are moving. Also, their on-​line payment system does not work. I called to ask when it would be available and the guys said «Uh, it’s been a while» implying it’s never worked and don’t expect it to work ever. Sounds like a terribly mismanaged company struggling to survive.
If you have access to another option that’s only a few bucks more a month go for the better option.

If I could give 0 stars I would! I just called to inquire why my TiVo states that my account is closed and I can not view the guide or record anything. The customer service rep told me that they had an outage on Friday and the techs will be back to work on Monday to continue fixing the problem! So in the meantime I’m paying for premium service and receiving half ass service. The customer service rep even told me that she has Comcast at home! I wish I could switch!
Also as part of my package when I signed up I was to receive HBO free for 1 year… Except that Wavevision stopped carrying HBO 5 months into my contract. So much for a free year of HBO.
Because I live in an apartment complex that has a contract with Wavevision I have NO other options… This is BS.

You should be able to give negative stars. The customer service, sure they work for them. They don’t care — they’re getting paid either way.
Everyday my internet goes out at minimum — once. I’m playing over $ 100 a month for a service that works, eh, sometimes. Yet I have to pay them in full.
My apartment complex makes me choose between this or dish. THIS IS THE WORST Internet ever. I thought dial up was bad, no, this is bad. My Internet worked for 3 hours today then and hour later it worked again & it hasn’t called sense.
They tell me to unplug it from the back, unscrew the modem and just wait then I have to plug it back in. No, make your equipment work all the time.
This place should not be in business! Then they tell you they will have someone out between 9 – 5 the next day. As if I don’t have a job or a life. At least with Comcast they give you a 2 hour time frame.
Go anywhere but here!!!

The ONLY way this company can possibly be still in business is that they have contracts with Apartment complexes. If you are looking into a new apartment and Wavevision is the cable & internet provider, RUN AWAY. They were formerly TV Max. Google «TV Max» and read all the horror stories. I believe this is EXACTLY the same company, but with a name change only. I assume they changed the name to try and turn over a new leaf or start scamming afresh.
The (TV Max) tech that set up the service was amazing! 5 plus stars for that guy. The quality of the signal also seems excellent and the wi-​fi fast and never down. So what’s my problem?
THEY ARE CROOKS and if you don’t like it, F.U. (tough luck). Your choice is to pay what they decide (which I PROMISE you is not the amount you agree to when you sign up for service) or go without cable altogether. U-​Verse, Comcast etc. are frozen out as part of the arrangement with apartment management. You will also be stuck with Clear or 3G on your phone if you don’t want to pay what they feel like charging for wi-​fi. Their monopoly also extends to the internet.
I have received no paper bill in MONTHS (I did NOT sign up for paperless billing) and the on-​line billing is a joke. Good look trying to make sense of it. Of course if you fail to remember to check on-​line in a timely manner you will be charged late fees. No bill generated but they can charge late fees! Again, if you don’t like it F.U. (tough luck). Only a complete idiot would trust these —-bags with automated billing ha ha.
I finally managed to get hold of customer abuser rep last April that promised me a locked in rate for 12 months. In August I noticed a $ 7 increase. I called to complain and was told they were being assessed a new fee and had to pass it along to customers! I am self employed, and when I quote someone a rate for a job, that’s what they pay regardless of whether my cost of doing business increases. Maybe that’s one of the reasons I get repeat business?
Now I checked last my bill on-​line and it has increased another $ 15!!! That is now $ 22 more than the «locked in» joke rate that Jamie quoted me on 4÷18÷11 at 3.55pm. I called to complain again, was on hold for 20 minutes THEN transferred to Voicemail, and then GET THIS!!! — the Voicemail was full and no longer accepting messages!!! This is a business line that is the same # for customer service (ha ha) as well as NEW CUSTOMERS. GOOD GRIEF.

Wow Wavevision. I know a lot of people complain that their service is crap but it just depends on the location. Where I am at it rocks, the 10 Mbps package nets me around 8, which is normal. But the tv line up is great, very clear picture and all digital which me and my tv love.
I will say that I am upset that the techs don’t work weekends. I would rather them not work Monday if they would work Saturday. They could even charge a premium day charge if they scheduled you an appointment on a Saturday.

TVMax has been renamed WaveVision
So far, they are ‘ok’.
I work for a company that sells one of their competitors so I get the luxury of speaking to customers who have MANY different companies. They are middle of the pack
I have their ‘gold’ package which includes around 200 channels, dvr, hbo and 10mpbs high speed internet. My bill is around $ 110 w/​taxes. To give a comparison, Dish Network sells its America’s Top 200 package for $ 45.00 ($ 65.00 year year) and it’s 6.0 mbps DSL at $ 34.95 ($ 48 the second). So when you calculate that and add HBO, the pricing is about even.
The customer service department seems decent. I haven’t had to wait long to pay my bill. I had one problem in which they had to send a signal to my box, another where it was my fault lol.
I went to the office once to get a DVR receiver from them. The lady at the front was friendly, funny and pleasant to deal with and look at lol (no disrespect).
My problem with them has been the limitation of certain channel. While they have 95% of channels that most carriers have and even some channels that others don’t have, the do not have Fox Sports SW and the NFL network. Also, their technicians do not work on weekends. So if you potentially have a problem where you need someone to come to your home, you’re SOL.

Incompetence made easy! TV Max is second-​rate on so many levels. They are second-​rate on channel lineup, second-​rate on reliability, second-​rate on system upgrades, and second-​rate in tormenting its customers.
Yet, they try harder to be the best: Can you guess on which of the above they are trying to improve on? Yes, Dear Reader, they are channeling all of their energies to improving its torment level.
I live in a condo complex where we’re surrounded by the dominant cable demon Comcast yet our burg is strictly the province of this (wait for it) second-​rate demon. We received a note stating that they wanted to upgrade our system to that fly-​by-​night unproven digital cable technology rolled out circa 2003. Called them to set up a time and they preferred that we all get scheduled on the same day. Simultaneous efficient torment. Great.
Hoping that I could buy less pain by agreeing, this was all set up weeks ago. Per their guidance, I also forwarded a permission-​to-​enter form to my HOA office so that they could let those minions, er, technicians, into my home to do their thrashing.
Arrived home yesterday at 4 PM to find a pink hangtag stating: «We couldn’t get into your home. Please call 713.A.HAS.SLE to reschedule your visit.»
A smiley face was hand-​drawn next to the word «Thanks», too. Why do I doubt the sincerity of this apology?
Called the hassle hotline and told them of how I have complied with their sacrificial wishes and to grant me my cable TV boon. They said that the crews were still on site and would be routed to visit me since I was home now.
Hours pass. Called again at 7 PM to follow up. Relayed the story again and was told that the crews are still onsite but I’m on the list. More hours pass. At 945 PM, I called and relayed the story for the third time. This time, the representative tells me that dispatch closes at 5 PM and if the «flash» message goes out after that, the minion-​cum-​tech doesn’t respond. So, my 7 PM call and subsequent sitting at home was a complete waste of time.
She offered an apology and a chance to reschedule for Saturday since it was the first day available. Of course, the range is from 8 AM to 5 PM. And, they promise to call 30 minutes in advance of the visit. Should I hold my breath for that?
Utter failure as a service provider. Utter success at tormenting a cash-​paying customer.