I drove 20 minutes out of my way to use this cleaner since they’ve done well in the past. The last time I went, they had a DOG running around the Richmond drop off location(I’m allergic). Also, the collars on my shirts were wrinkled. Looks like the quality and attentiveness for this place has gone down. I think the previous owner sold it. I will not be going back.
Derek I.
Place rating: 1 Houston, TX
Had pants measured by staff for tailor job and tailor service completed the job incorrectly. Asked for a redo of the hem, but Cindy’s was very unhelpful and refused. Would not recommend, especially since measurements were done by Cindy’s themselves.
Gayathri I.
Place rating: 1 Houston, TX
We’ve been using Cindy’s for over 5 years, but no more. They shrunk a brand new, worn only once, dry clean only woolen sweater. It was obvious they washed it instead of dry cleaning it, despite having paid for a dry cleaning. I took it back to them to either fix it or compensate us for it. They took it back and tried to stretch it back. When it came, it was stretched really badly. Not only did it lose its shape while still small, the fabric weave was thinned out and almost had holes forming. It was unwearable anymore. When we asked for the price I actually paid for it($ 40), they refused flat out and the owner/manager got nasty and rude. Never again.
Jimmy N.
Place rating: 5 Lake Charles, LA
They did a good job with my dress shirts. No weird smells or broken buttons. Also very polite.
H Y.
Place rating: 1 Sugar Land, TX
We have been loyal customers for the last years but will not be returning… long story short, they got blood on two of our shirts… a redo didn’t get it out and the manager was very rude and refused to do anything about it eg compensation… I called the owner to let him know of the issue but I doubt we will get anything… they have slowly been increasing prices and now are almost 30%more expensive then a year ago… we really liked this place but after receiving bloody shirts back we were just grossed out and wont come back
James K.
Place rating: 5 Houston, TX
Robin’s review is right on the money! Cindy’s Cleaners consistently delivers quality(twice a month for me). If have used the Eldridge and Richmond locations… no difference in quality or service. I have used A LOT of dry cleaners and will look no longer. Ruined and missing garments are a thing of the past. The customer should not have to hire a Clothing Detective to locate missing dry cleaning items. If you believe your items should look better than they did when you brought them in… then go to Cindy’s. There are cleaners which will damage your items, then expect you to pay to have them fixed. I usually notice the damage at 5 o’clock in the morning when getting dressed… not a good way to start the day! Thanks to Cindy’s, I avoid this type of «clothing drama». :-))