Curves

We cancelled service at this location and were promised that charges would stop. However, they kept taking money out of our account. We were then promised credits, but they never materialized. It seems that this location changed hands. It appears that the old owner decided to ramp up revenue illegally before the sale and the new owner doesn’t want to deal with the trouble. This is not a way to conduct business. This has been a terrible experience — dealing with dishonest people. Stay away!

STAY AWAY from this place! I had (or technically still have) a membership with this location. I emailed the owner Ruby several months ago informing her that with my new school schedule and work schedule I would no longer be able to come to the club during the times that they were in open. I asked her what I would need to do to cancel my account due to no longer being able to use the facilities. Her email response was that she would take care of it. She did not offer any other explanation as to anything else I needed to do so I assumed she would cancel the account. Three months and $ 196.14 later I’m still trying to get my membership canceled. When I emailed her asking her to rectify the situation her first response was to send her a copy of the charges and she would refund them. I did as she asked and her response after I did that was to offer me a refund of $ 15.38. She informed me she sold the club (to a friend of hers who also has other locations one being in Katy) and she was not responsible for anything further although I had requested the cancellation prior to this happening. It seems to me if she dropped the ball on the situation she should rectify the situation. Luckily I saved all email correspondence stating my account should have been canceled and I would receive the refund. Unfortunately it just seems like it’s going to be a headache to try and actually get my refund. Save yourself headaches and frustration and STAY AWAY from this club!!!

Not really pleased. We were supposed to have a free week. My daughter really wanted to try, we were going to do it together but for me I was waiting on a release from my doctor due to car accident. The first visit the girl was nice explain the program. Following week we paid for my daughter to start. Never got a free week, all the emails false advertising. We were quoted a different pricing from consultation from when I paid. Started the recharging my debit from out first initial consultation appointment not when we actually paid for the month a week later. It was supposed to be a 3 month thing and ruby said no it’s a 6 month commitment. And if I cancel she is charging $ 50 for cancelling early. I tried to put it on hold like I was first told in the initial appointment if an emergency came up and she refused to let put it on hold. We were also told that we did not need a credit card on file and I could pay cash monthly that change as well after we sign the papers.
All in all its small, just around to different little machines totally not worth the money you put in. My daughter does like it because of the older woman and doesn’t feel like she is being judged. But with up coming medical cost I can’t really afford it and feel totally ripped off on top of it.

RUBY Thang has now charged my credit card with out my consent. Then denied she ever has dome anything wrong. Then as I have now decided not to join the gym I am getting constant emails. Been asked to be removed the the email list, and for that I got told that I deserve to get dementia or worse. (My beloved grandmother has recent passed away with this horrible disease) NEVER go here!!!

Very pushy on getting you to sign a contract for a year before they explain how the program works.
Machines are easy and gets crowded at noon time, staff friendly. Parking is adequate, and other women clients appear to enjoy the workout. Better environment than a gym such as 24 hour fitness as you don’t have to look for a trainer to tell you what the next machine to use.