Datasmart

We originally elected this service based on the home builders recommendation. We were rushed with moving into a new city, starting a new business, and having a new baby, and found ourselves doing whatever it took to get things up and running. Once we settled down, we realized that not only were we paying a moderate monthly monitoring fee, but we also paid a significant amount of money for the original equipment, even though our brand new home was wired in for security. We were also talked into a three-​year contract in order to «keep prices down». The absolute worst part of the deal was cancelling the service at the end of the contract term. The company has a form that they have created and claim that it must be signed and returned to them. This means that they did not accept my call to cancel, my email to cancel, or my letter to cancel my service. They advised that I must print, sign, and fax their form to them. I did just that but still was charged for another month’s service, even two weeks after my cancellation request. The company then advised that they don’t have a fax machine and hadn’t had one for some time. I finally emailed them their internal form to complete the cancellation process and fortunately was able to get them to backdate the cancellation to my original requested date and refund the applicable payments (the only reason this isn’t a two-​star review). I recommend shopping around for better service.

Datasmart installed our security system, set up cameras and remote lights, and have been monitoring ever since. It was easy, and totally worth the price. The platform to lock and unlock doors /​garage and lights is easy to use and adjust. The installation did not take long, and as a result we plan to expand our services with them to more rooms and cameras.

Cannot trust this firm. We met with a sales person and designed a plan to integrate into our new construction home. It wasn’t long before data smart began dropping the ball. Wiring was done incorrectly, and security cameras were left out completely from the installation, but not from our bill! The services were never completed and we had to go to another Control4 provider to finish our job. The owner of the company was terrible and did nothing to rectify the situation. Terrible company, terrible service and dishonest owner and sales people. RUN AWAY FROM THIS BUSINESS!