Firestone Complete Auto Care

I stopped by to get my yearly auto inspection here and the agent here got me checked in quickly. I was originally told it would be a bit of a wait but they ended up getting my inspection done far quicker than anticipated. He even took the time to walk out to my car to look at a question afterwards about my bumper and made sure to let me know I could come back with any further questions.

The staff at this location was very courteous. I went in for an inspection, and tires. They didn’t recommend something that I didn’t need. Ladies we go in expecting service we don’t need, and go out feeling taken advantage of when we go to have auto work done. They were supper fast. Thanks guys.

I’ve been coming here for 14 + years. Today I’ve been here since 8:00AM. Nothing accomplished but a waisted day. Kenny running the place. Sad to say but I think they lost a lifetime customer.
Lack of communication, dishonest about status. However the. A.C.E Certified TechJose «Joe» Fernandez is too good for this place.

Wow this guy trying to high ball me on oil change. Damn this place suck. The sale guy is ugly and so is his business. Stay away from here unless you wanna donate money to this ugly throw ups.

When the price of a simple oil change was more than expected, and I asked for a coupon (I know they always have them online and are always offered at other locations upon request) the guy was reluctant and refused to pull it up for me. I had to go on my phone to get it, which is not a big deal but still. Shitty service for an expensive transaction, no thanks.

Rip-​off they jack the prices up even though I have an Alumni Discount.
Sucky salesmen. This place should be shut the fuck down.

Extremely disappointed. I dropped my car off after hours, and had called to let the service worker know what I was leaving it for, and that I was waiting on a tow truck so I could not make it before 7. I asked him what the cost of running diagnostics was, to which he replied 29.99. If it had been anymore I would have made the extra trip to an autozone, or another mechanic who would not charge at all, or not as much. I recieved a phone call the next day from the store manager, Michael, who tells me the total of all repairs for (throttle body not functioning, system relearn/​update, and replacing spark plugs) would be $ 970. Not only can I not afford that at the moment, when I asked if they could hold off on certain repairs, I was denied. and said it was all or nothing. I told him I was coming to pick up my car and would have it taken to another mechanic, because of the outrageous pricing. When I arrived to pick up my car, and was rung up for diagnostics it was 100.00. I explained what I was priced at, and he would not budge, or … after hours, and had called to let the service worker know what I was leaving it for, and that I was waiting on a tow truck so I could not make it before 7. I asked him what the cost of running diagnostics was, to which he replied 29.99. If it had been anymore I would have made the extra trip to an autozone, or another mechanic who would not charge at all, or not as much. I recieved a phone call the next day from the store manager, Michael, who tells me the total of all repairs for (throttle body not functioning, system relearn/​update, and replacing spark plugs) would be $ 970. Not only can I not afford that at the moment, when I asked if they could hold off on certain repairs, I was denied. and said it was all or nothing. I told him I was coming to pick up my car and would have it taken to another mechanic, because of the outrageous pricing. When I arrived to pick up my car, and was rung up for diagnostics it was 100.00. I explained what I was priced at, and he would not budge, or even contact the employee to verify. After 20 – 30 minutes of arguing, I caved in and paid the full price, and then realized what i was doing, and expressed my anger and frustration, calmly and rationally. It took my father, who was not there, nor paying for repairs to call and get the man to even consider calling the employee who quoted me, and refunded me. I took my car to a personal mechanic, 45 minutes away from my house, to which he called and said my dealership posted on their bulletin that if any cars of my model and year were experiencing certain issues, i was, to clean the throttle, and it would be fine. It cost me 70.00 to fix my car, opposed to the 970.00 Firestone was going to force me to spend. My business, along with all of my families business will NOT be at any Firestone. I would rather drive an hour away to have my oil changed, then to give them one more penny. OH and the break down sheet on the invoice: Spark Plugs– 33.94/each. Looked them up online and they are MAX– 7.00/each and I know mechanics have tax exemption forms, so they do not even pay that much.

HORRIBLE! stay away!
so after seeing the tread on my tire go smooth and having no grip on roads whatsoever, i decided to shop around for tires. seeing that their online price quote offered me 4 tires for $ 430 (after using their buy 3 get the 4^th coupon) and so i decided on coming here.
after i got here, and waited in the LONG line (there was so lady trying to cheat on getting a state inspection, and some other crazy mess) and the ONE rep finally got to me. he pulled up the offer i was looking at and quoted me $ 450 and total $ 500 after taxes.. wth? your online quoter added tax and everything and gave me $ 430. he then tried to bargain and tell me how it was because of this and that and add on this and that, which the online quoter already added! (tpms, recycling tires, installation, balance)
he got upset when i told him i wanted to check the prices again and maybe look elsewhere. im not sure what’s going on with the customer service here, but it just isnt great. their attitudes could use some adjustment, i think there’s some illegal thing theyre doing to work around state inspection machines with pre-​test inspection using scanning sensors (i eavesdropped.) and who knows what else theyre doing!
overall, bad place, will try to scam you with a bunch of hassle add-​ons that arent necessary. i recommend hitting the discount tire co or the NTB down the street. this place will nickel and dime you until they get every last penny from your wallet.