Frost – Westchase

This was the rudest and most unprofessional service I have ever had. The young people in the bank were condescending, rude and very discriminatory. I started opening the account via phone and everything was fine. They directed me inside the bank to complete the process. We arrived at 4:25 plenty of time to open the account and we were greeted by Kyle (complete moron) who proceeded to tell me he may not be able to open the account. First he said my TDL was not valid because I just renewed it and it was paper. Then he said my husband’s ID was not valid because it was an ID and not a TDL… seriously? Then he said we needed a passport. Bottom line he continued to delay us until it was time for them to close and he escorted us out. He promised to call in the morning once his supervisor approved the paper TDL and he did call leaving a message for me to call him back. I called him and he said they would not open the account and wouldn’t tell me why. He said they reserve the right to refuse service and didn’t need to tell me why. He said his supervisor Jorge Garza denied my application 713−388−1172 and we were not of Front caliber or material as a customer. basically he said we were not worthy of Frost. Let me first say all of the employees and personnel I saw were overdressed Millennials, with terrible attitudes and misinformation. I was given so much wrong information and bad customer service that I am outraged anyone this big of a jerk could even be employed.

Had to open an account with them for work. They never gave me a temporary credit or atm card. Couldn’t get my money out, was delayed on a payment. I called the main bank number and the lady said I should’ve been given a temporary atm card. Went to the bank on Monday, the same guy who opened up my account said they don’t do temporary atm cards. So who’s right and who’s wrong? Absolutely ridiculous. Never coming back to this location again.

Horrid service. I drive 10 miles out-​of-​the-​way to go to other locations. I would recommend you do the same.