Hilton Garden Inn – Houston NW/Willowbrook

I got my hotel block for my wedding here. They did a great job answering all of my questions before I decided to go with them. I got a room for my myself and bridesmaids the night before and kept one of the rooms for my and my husband for the night of the wedding. We were pleasantly surprised to find a bottle of champagne along with chocolate covered strawberries in our suite after we returned from the wedding. We also had them cater our rehearsal dinner and they did an amazing job!

Nice place, only the lady up front was a little lost. Clean room and had a Keurig coffe maker in the room.

Wonderful location, easy access to all main freeways and shopping. Great for business trips as it’s located right off FM1960.

Such an accommodating, clean, attentive hotel for a large, last-​minute group who just came in disgruntled due to flight changes. They were so patient and attentive into the wee hours of the night. We were up until 5am working in their business area/​lobby and they just took care of us, gave us supplies we needed, etc. I couldn’t believe how amazing the night staff and security guards treated us.
Not only that. But who appeared to be the kitchen manager as well as our waitress was very sweet to keep the kitchen open for our late-​arriving group to be able to get food. Never once did they complain about noise, loitering or any other requests. I couldn’t thank them enough. They made such a terrible experience a lot less terrible for our group of 50. :) very pleased with the service here. I wish I had caught the names of the individuals, but whomever worked the night of 4÷16−4÷17÷15 as well as kitchen staff-​were phenomenal to us. Please ensure they are passed along this note.

Update. I put my tray out in the hallway after I finished my shrimp. When I walked out of my room in the morning the four tails were scattered around the tray and on the carpet. Were there little furry animals running around nibbling on the leftover tails? Then when I got back to the hotel that night one tail was still on the carpet. And when I got up and left the next day it was STILL there! I wish I could post the pic I took of the tail.

Needing a place to stay near Tomball but tired of the Hampton Inn in Tomball, I chose this place right off of 249. Hilton Garden Inns are okay, but I do prefer Doubletrees (also within the Hilton chain) if at all possible. They all have free wifi, a microwave, and a fridge. The rooms are decent, but nothing fancy. For one night at $ 163/​night (including all the taxes), this isn’t a bad place to stay. If you stay closer to Willowbrook Mall, hotels are easily $ 200+/night pre-​tax, and I am not sure why!
My rate also included breakfast, but $ 12 for a breakfast buffet, if you had to pay, isn’t bad either. There’s lox at this location, which surprised me considering Texas isn’t really known for lox. You can get your eggs cooked to your liking, as well as bacon, sausage, etc. The breakfast potatoes were a bit dry, but I’ve yet to go to a hotel that has wonderful breakfast potatoes.
One of the elevators was under construction with padding on the walls and plaster missing on the floor. The hotel staff member went inside with no problems and gestured to me to also come inside along with his huge cart for towels. No thanks! Therefore, there was really only one working elevator, and I hope the hotel programmed the elevators to note this.
I wish diamond members didn’t have to choose between free breakfast or 750 points at Hilton Garden Inns. I realize this is a nationwide issue, but it is also why I typically do not stay at Hilton Garden Inns. They are consistent hotels though, and that’s not a bad thing when you’re traveling a lot. I do wish the front desk had friendlier service, as the last few times I’ve stayed at Hilton Garden Inns, there’s no smile, no «thanks for being a diamond member,» no «how is your day going?» etc.
I would probably stay here again if I am desperately looking for somewhere to stay in this area, as it’s really hard to find a hotel within company policy ($ 150/​night pre-​tax). At least there’s free parking!

Excellent customer service, rooms, and area! Come here every month for business and wouldn’t go anywhere else! If you are looking for a great hotel for a great price then you have come to the right place!

Nice remodel, enjoyable experience, except for the bedbugs.
Right near our office, would not stay again.
Beware.

I really like this chain, and try to stay wherever I go, generally because they are convenient and typically consistent. This one was everything I expected, except the room service.
The first night I arrived (super bowl Sunday!) I checked in, and got ready for the game. I wanted to order room service for snacks and food for the game. I called down. No answer. I called the front desk, and was told to give them a few minutes as they were just opening up. I waited 15 minutes, called and no answer. I waited another 15 minutes, no answer. I did this 2 more times, and called the front desk again, was transferred, and no answer. I called the front desk again, and someone took my order. It was now about an hour or so after my first attempt. I was told it would about 25 minutes. I hung up and watched the game. An hour and a half later, I called to see where my food was, as I thought maybe they were slammed, but it turns out my food had been sitting, and nobody brought it up. The kitchen manager delivered my food (cold) with a complimentary beer for the trouble.
I am use to hotel food, I’ve had plenty of it, so I don’t expect he full ‘Gourmet’ experience with it in my room, but I do expect it warm and on time.

The rooms are clean and comfortable. The bed is comfortable resulting in a restful night of sleep. The WiFi is free, but not exceptionally fast. The staff is friendly and polite. The food and drinks can be pricy, but there are a few items of good price. The hotel shuttle will take you anywhere within a 5-​mile radius of the hotel. A variety of restaurants with Asian cuisines as the majority.

I have been working with Hilton, Homewood, and Hampton representative, Elena Atieh, (She is Awesome and very helpful!) in setting up rooms for our employees and guests for the last 2 years. Our employees and guests have never complained of their stay, but always said their experience their was great at Hilton Inn!
Also on a personal level I think all Hilton hotels are great and this one in particular has great customer service. My fiancé and I are going to have our wedding reception here next fall so stay tuned! :)

Very Nice. Close to PF Chang’s and Lifestyle Fitness

Nice hotel with your typical setups for meeting rooms, however the doors have very loud hardware installed on them, so leaving a meeting room is very noisy and distracting. The wait staff that we have, however attentive, didn’t mind that they were interrupting our meeting with not carefully opening the doors and they stacked coffee mugs (clink, clink, clink…) in the middle of a presentation. Also, the food we ordered wasn’t on the table in a timely fashion.
Better meeting room doors and a better trained staff would make this a fav of mine.

I would like to submit a glowing review of this hotel. To begin, the hotel offered a discounted rate and free breakfast for those of us participating in a local sport competition. Right away I was happy with them. Upon arrival, the confidence continued. The staff was friendly and helpful at all times.
The rooms were nice and everything was clean, both in the rooms and in the common areas. The dining area was also pleasant. It was large enough to allow diners their own space. Other hotels have everyone eating in everyone else’s personal space. Breakfast was nice and they had everything one would expect, including a window to order hot entrees.
Once we returned home, we discovered that our daughter had left her teddy bear in the room. I called immediately but it was evening and the cleaning staff was gone for the day. The next day, I checked again but didn’t have any luck right away. Later in the afternoon, someone from housekeeping called to tell me it had been found. I spoke to the front desk and they told me they would send the bear to us at no charge. Not only did they pick up that tab but they also had the bear sent to us Next Day.
We are very appreciative of the friendly service and we will not hesitate to stay at Hilton hotels in the future.

Solid performer in the Hilton Garden Inn portfolio.
I stay at HGI’s for most of my business travel, and this one is better than most. The rooms are updated with true HD TV, the new «revolution» beds, and quiet climate control.
Breakfast service can be a bit spotty during the morning rush; however, the staff is always friendly and accommodating.

The room was very clean, and the staff was very friendly. My family and I enjoyed staying here for two nights recently, and we would not hesitate to stay here again. The one thing of note was that the fold out sofa bed had some missing springs.
My child left her teddy bear there. We called as soon as we got home, and unfortunately housekeeping had left for the day. The next day they confirmed it was there, and they mailed «patches» back to us without charge. That is a nice touch.

I always go to Hilton chain hotels, mostly because I like the fact that I know what I’m going to get. The location of this hotel was great for me and there were a lot of restaurant selections nearby (PF Changs next door).
My only complaints were that 1) I was woken up by the fire alarm one morning — apparently extra steam in the kitchen set it off at 6am! Not the way I wanted to wake-​up, but they took care of it right away and it only went off for less than a minute. This was likely only a one time thing 2) the gym isn’t that great — there weren’t enough machines.